Regarding this complaint (ID 11788266), HomeLife has issued a $6- credit to the customer's credit cardI spoke to Mr [redacted] on the phone to let him know about the refund and he was pleasedI also sent him a receipt (see attached) for his recordsBoth Mr [redacted] and Homelife are satisfied with this resolution and consider this complaint to be closedThank you
To whom it may concernRE: Complaint ID#: [redacted] ***HLWP has not changed it's position regarding tComplaint ID#: [redacted] ***As previously stated, the homeowner put forth much effort to pay only one Trade Item Fee and still have two repairs completedThis is not permitted per HLWP service contract, which is once again attached for your referencing needsI have also attached a copy of the first response from HLWP, which seems to cover the issues brought forth in this 2nd complaintHowever, there has been an issue pertaining to an electrical problem brought into the complaint this go aroundHLWP cannot say that her point is truly understood with this complaintThe best guesstimate is that she feels like she has been overcharged by Expert Mechanical on an electrical service requestThat issue will need to be taken up with that contractor , as HLWP does not control pricing, billing, or collecting of monies for the contractors.Please understand that HLWP Trade Item Fees are due per each repair that is covered by HLWP service contractConsidering this customer has renewed her HLWP service contract and is currently in her 2nd year of coverage, HLWP feels the homeowner has had ample amount of time to review the service contract
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
To Whom it May Concern: HomeLife Warranty Protection, LLC (HLWP) has recognized that we fell short in our customer service in providing prompt and efficient service to the Mr& Mrs [redacted] HLWP has serviced the customer's sprinkler system and covered any breakdowns that are within the guidelines of the service contract coverageHLWP has also provided a refund to Mr& Mrs [redacted] in the amount of the trade item fee of $The credit was issued to their via credit card on March 24th, Sincerely, Gennevere G [redacted] HLWP ###-###-#### or ***@hlwp.co
HLWP is happy to report that this issue has been resolved with the customer directlyUpon receiving the original complaint, the customer was contacted to get all of the details from her and learn what needed to be done to satisfy herAfter that conversation, I contacted Zimmermann ElectricalThe sensitivity of the service request was explained to the contractor along with a request to expediteThe trade item fee was waived for the customer as an apology for the delay in service and the damages and losses she suffered as a result of that delayHLWP had a contractor at the property within hours of learning of the complaintThe repair was fully done and electrical issues fixed the following day when the technician returned and replaced the bad arc-fault breaker with a new oneThe customer was contacted throughout this process to make sure her expectations were being metThe customer communicated that she was very happy with the resolutionWe even discussed that she would let the Revdex.com know she was satisfied once HLWP submitted the response to her complaintIf there any further concerns, MsCaswell can contact us directly via phone or email [redacted] and [redacted] or [redacted]
SirI was not talking about the pass services I was talking about the one on 01/03/When I spoke to the sales person they did not ask me about the age of my refrigerator, this was done on the phoneand why would I pay for an upgrade if I knew it would not cover the Item I need to be coveredthat does not make any sinceAnd since It is your company and since it was done over the phone and no signed documentsyou can say anything to cover your companyI lost money paying for a policy that did not cover the item I needed to be covered and I had to pay $to the techI lost on both ends
Regarding this complaint (ID 11788266), HomeLife has issued a $6- credit to the customer's credit cardI spoke to Mr [redacted] on the phone to let him know about the refund and he was pleasedI also sent him a receipt (see attached) for his recordsBoth Mr [redacted] and Homelife are satisfied with this resolution and consider this complaint to be closedThank you
To whom it may concernRE: Complaint ID#: [redacted] ***HLWP has not changed it's position regarding tComplaint ID#: [redacted] ***As previously stated, the homeowner put forth much effort to pay only one Trade Item Fee and still have two repairs completedThis is not permitted per HLWP service contract, which is once again attached for your referencing needsI have also attached a copy of the first response from HLWP, which seems to cover the issues brought forth in this 2nd complaintHowever, there has been an issue pertaining to an electrical problem brought into the complaint this go aroundHLWP cannot say that her point is truly understood with this complaintThe best guesstimate is that she feels like she has been overcharged by Expert Mechanical on an electrical service requestThat issue will need to be taken up with that contractor , as HLWP does not control pricing, billing, or collecting of monies for the contractors.Please understand that HLWP Trade Item Fees are due per each repair that is covered by HLWP service contractConsidering this customer has renewed her HLWP service contract and is currently in her 2nd year of coverage, HLWP feels the homeowner has had ample amount of time to review the service contract
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
To Whom it May Concern: HomeLife Warranty Protection, LLC (HLWP) has recognized that we fell short in our customer service in providing prompt and efficient service to the Mr& Mrs [redacted] HLWP has serviced the customer's sprinkler system and covered any breakdowns that are within the guidelines of the service contract coverageHLWP has also provided a refund to Mr& Mrs [redacted] in the amount of the trade item fee of $The credit was issued to their via credit card on March 24th, Sincerely, Gennevere G [redacted] HLWP ###-###-#### or ***@hlwp.co
HLWP is happy to report that this issue has been resolved with the customer directlyUpon receiving the original complaint, the customer was contacted to get all of the details from her and learn what needed to be done to satisfy herAfter that conversation, I contacted Zimmermann ElectricalThe sensitivity of the service request was explained to the contractor along with a request to expediteThe trade item fee was waived for the customer as an apology for the delay in service and the damages and losses she suffered as a result of that delayHLWP had a contractor at the property within hours of learning of the complaintThe repair was fully done and electrical issues fixed the following day when the technician returned and replaced the bad arc-fault breaker with a new oneThe customer was contacted throughout this process to make sure her expectations were being metThe customer communicated that she was very happy with the resolutionWe even discussed that she would let the Revdex.com know she was satisfied once HLWP submitted the response to her complaintIf there any further concerns, MsCaswell can contact us directly via phone or email [redacted] and [redacted] or [redacted]
SirI was not talking about the pass services I was talking about the one on 01/03/When I spoke to the sales person they did not ask me about the age of my refrigerator, this was done on the phoneand why would I pay for an upgrade if I knew it would not cover the Item I need to be coveredthat does not make any sinceAnd since It is your company and since it was done over the phone and no signed documentsyou can say anything to cover your companyI lost money paying for a policy that did not cover the item I needed to be covered and I had to pay $to the techI lost on both ends