To the Revdex.com Below was my emailed response to the staff at AutoQuest The only thing I would add is that we dropped off the machine in question to this location (AutoQuest) on the date of the attached invoice (01/04/16)The machine was in working conditionWe did not hear from AutoQuest until I requested that my office manage contact them to"remind" them of the payment due on the repairIt was at this time Dominic (Sales Mgr) presented concerns regarding the length of time the repair took, as well as accusations of charging for multiple partsEven if you are not a technician it is evident that they were only charged for of each part required to complete the repairThey were also only charged for hours of labor (No travel even to reinstall the unit)The actual repair took hrsLastly, I will also point out that I (personally) stopped by their showroom on occasions to update them on the progress of the repair As to the estimate of $300, we needed to go to OEM parts for the machine due to the ageThis increased the price by $(Before tax)Although we strive to stay within the parameters of our "estimates", we are in the business of repairing machines of a foreign natureGetting parts and supplies for the jobs we are asked to do, can present delays and increased costs This customer states that I have been "unreasonable"Had Dominic contacted us immediately when we delivered the machine in the beginning of January, there could have been a reasonable solutionBut you can't ignore a valid dept for months and expect to negotiate the price ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sir(All prior emails you have received were from my office manager in an attempt to collect what we are owedMy email address is the defaultI have instructed her not to contact you further, & I neither will I)............However, the following is MY final response:In all honesty, you received service in excess of $(Actual labor & parts) on your machineYou were not double billed for ANY part needed to repair you machineI am comfortable with the final outcome regardless of your opinionThe error on my part was installing new parts before we cleared the excess mineral buildup in your machine's boiler, preventing water flow throughout the machineI lost the cost of those parts & labor as I decided the best option was to start over and order the original parts for your machineThis was time consuming as well since these parts are not resourced locally.At the end of the day, I felt I communicated with you guys the difficulty in getting your machine done on a few occasionsMost of the issues were directly related to the quality of water used in your machine as well as a lack of regular maintenanceI have documented internal photos of the condition of your machine when you left it with us, as well as video of the machine working properly before it was returnedUnfortunately this has become a standard practice in this industry just to CYAYou've stated that I gave an estimate of $This is correct, but the damage to your machine was far more extensive than I anticipatedI would also mention that I repaired a few things that were not included on your final invoice.So no, this is not a negotiationYour estimate was $Your final invoice was $+tax ($37.00)I don't think that $should be considered excessiveAnd I felt I was more than fair (all things considered).Lastly, your comments posted on Google? While there is some (small) truth to your statement of how things occurred, most of it was incorrect and unfairWe have been building a stellar reputation in our industry for over years with very few issuesAnd certainly no issues with the Revdex.com,or any other entityYour action was purely spitefulThe money is no longer the issueBut it is unfortunate to go through this for $But we will.....Again, no one from my office will contact you (or respond) again.Best of luck,AnthonyAnthony M***- President/CEOEspresso Technologies, Inc(Seattle,WA)(206) 767-Office(206) 767-Fax [redacted] ***
Complaint: ***I am rejecting this response because:
"Owner"/"technician" installed incorrect, non-working partOwner delivered a machine that was immediately broken due to owner's poor judgementOwner exceeded estimate (verbal) without consentOwner began charging finance fees for account in disputeOffered owner $ Plus tax ( cost of correct parts on invoice, less the cost of the broken parts owner installed) owner rejectedOwner is gouging in finance fees, unreasonable, and expects me to pay for his poor judgementHis story continues to change, at first these excessive fees were for his "trips" miles down the road to see his mistakesFees of $in "finance charges" have been added to original invoice (which again, we agreed to pay less broken, incorrect parts that owner installed) in days (on a bill of $380)Not even sure that adding interest to a bill that was never agreed to is legal, much less at a rate of over 100% APRI offered the owner $as a final settlement, which was fair based on his negligence, the time he had my machine for, his illega actions toward me, but most importantly his estimate which he made me aware the repair "would my cost more than"in addition to this the time I am now wasting time due to his inability to install a correct part the first time (as he admitted)He wants me to pay for his mistake, and that isn't right, machine did not work for day after his shotty repair.
Sincerely,*** ***
The only difference between the original invoice and the second is the part used to replace the one that was malfunctionedThere were no additional charges, fees, travel, labor etcAny person who has owned an espresso machine or had one serviced, understands the costs associated with keeping them running, especially if the machine has been neglected for an extended period of timeGiven that the function of this machine was for personal use for employees and not for profit, we tried our best to keep costs to a minimum for the client per their requestUnfortunately, the parts alone needed for this machine equated to over $We are always fair with our customers, and will help out as much as we can, but not to the extent that we lose money by doing so
Below was my emailed response to the staff at AutoQuest
The only thing I would add is that we dropped off the machine in question to this location (AutoQuest) on the date of the attached invoice (01/04/16). The machine was in working condition. We did not hear from AutoQuest...
until I requested that my office manage contact them to"remind" them of the payment due on the repair. It was at this time Dominic (Sales Mgr) presented concerns regarding the length of time the repair took, as well as accusations of charging for multiple parts. Even if you are not a technician it is evident that they were only charged for 1 of each part required to complete the repair. They were also only charged for 2 hours of labor (No travel even to reinstall the unit). The actual repair took 5.5 hrs. Lastly, I will also point out that I (personally) stopped by their showroom on 3 occasions to update them on the progress of the repair.
As to the estimate of $300, we needed to go to OEM parts for the machine due to the age. This increased the price by $85 (Before tax). Although we strive to stay within the parameters of our "estimates", we are in the business of repairing machines of a foreign nature. Getting parts and supplies for the jobs we are asked to do, can present delays and increased costs.
This customer states that I have been "unreasonable". Had Dominic contacted us immediately when we delivered the machine in the beginning of January, there could have been a reasonable solution. But you can't ignore a valid dept for 2 months and expect to negotiate the price
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sir(All prior emails you have received were from my office manager in an attempt to collect what we are owed. My email address is the default. I have instructed her not to contact you further, & I neither will I)............However, the following is MY final response:In all honesty, you received service in excess of $600 (Actual labor & parts) on your machine. You were not double billed for ANY part needed to repair you machine. I am comfortable with the final outcome regardless of your opinion. The error on my part was installing new parts before we cleared the excess mineral buildup in your machine's boiler, preventing water flow throughout the machine. I lost the cost of those parts & labor as I decided the best option was to start over and order the original parts for your machine. This was time consuming as well since these parts are not resourced locally.At the end of the day, I felt I communicated with you guys the difficulty in getting your machine done on a few occasions. Most of the issues were directly related to the quality of water used in your machine as well as a lack of regular maintenance. I have documented internal photos of the condition of your machine when you left it with us, as well as video of the machine working properly before it was returned. Unfortunately this has become a standard practice in this industry just to CYAYou've stated that I gave an estimate of $300. This is correct, but the damage to your machine was far more extensive than I anticipated. I would also mention that I repaired a few things that were not included on your final invoice.So no, this is not a negotiation. Your estimate was $300. Your final invoice was $385.40 +tax ($37.00). I don't think that $85.40 should be considered excessive. And I felt I was more than fair (all things considered).Lastly, your comments posted on Google? While there is some (small) truth to your statement of how things occurred, most of it was incorrect and unfair. We have been building a stellar reputation in our industry for over 13 years with very few issues. And certainly no issues with the Revdex.com,or any other entity. Your action was purely spiteful. The money is no longer the issue. But it is unfortunate to go through this for $85. But we will.....Again, no one from my office will contact you (or respond) again.Best of luck,AnthonyAnthony M[redacted]- President/CEOEspresso Technologies, Inc. (Seattle,WA)(206) 767-7172 Office(206) 767-0461 Fax[redacted]
To the Revdex.com Below was my emailed response to the staff at AutoQuest The only thing I would add is that we dropped off the machine in question to this location (AutoQuest) on the date of the attached invoice (01/04/16)The machine was in working conditionWe did not hear from AutoQuest until I requested that my office manage contact them to"remind" them of the payment due on the repairIt was at this time Dominic (Sales Mgr) presented concerns regarding the length of time the repair took, as well as accusations of charging for multiple partsEven if you are not a technician it is evident that they were only charged for of each part required to complete the repairThey were also only charged for hours of labor (No travel even to reinstall the unit)The actual repair took hrsLastly, I will also point out that I (personally) stopped by their showroom on occasions to update them on the progress of the repair As to the estimate of $300, we needed to go to OEM parts for the machine due to the ageThis increased the price by $(Before tax)Although we strive to stay within the parameters of our "estimates", we are in the business of repairing machines of a foreign natureGetting parts and supplies for the jobs we are asked to do, can present delays and increased costs This customer states that I have been "unreasonable"Had Dominic contacted us immediately when we delivered the machine in the beginning of January, there could have been a reasonable solutionBut you can't ignore a valid dept for months and expect to negotiate the price ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sir(All prior emails you have received were from my office manager in an attempt to collect what we are owedMy email address is the defaultI have instructed her not to contact you further, & I neither will I)............However, the following is MY final response:In all honesty, you received service in excess of $(Actual labor & parts) on your machineYou were not double billed for ANY part needed to repair you machineI am comfortable with the final outcome regardless of your opinionThe error on my part was installing new parts before we cleared the excess mineral buildup in your machine's boiler, preventing water flow throughout the machineI lost the cost of those parts & labor as I decided the best option was to start over and order the original parts for your machineThis was time consuming as well since these parts are not resourced locally.At the end of the day, I felt I communicated with you guys the difficulty in getting your machine done on a few occasionsMost of the issues were directly related to the quality of water used in your machine as well as a lack of regular maintenanceI have documented internal photos of the condition of your machine when you left it with us, as well as video of the machine working properly before it was returnedUnfortunately this has become a standard practice in this industry just to CYAYou've stated that I gave an estimate of $This is correct, but the damage to your machine was far more extensive than I anticipatedI would also mention that I repaired a few things that were not included on your final invoice.So no, this is not a negotiationYour estimate was $Your final invoice was $+tax ($37.00)I don't think that $should be considered excessiveAnd I felt I was more than fair (all things considered).Lastly, your comments posted on Google? While there is some (small) truth to your statement of how things occurred, most of it was incorrect and unfairWe have been building a stellar reputation in our industry for over years with very few issuesAnd certainly no issues with the Revdex.com,or any other entityYour action was purely spitefulThe money is no longer the issueBut it is unfortunate to go through this for $But we will.....Again, no one from my office will contact you (or respond) again.Best of luck,AnthonyAnthony M***- President/CEOEspresso Technologies, Inc(Seattle,WA)(206) 767-Office(206) 767-Fax [redacted] ***
Complaint: ***I am rejecting this response because:
"Owner"/"technician" installed incorrect, non-working partOwner delivered a machine that was immediately broken due to owner's poor judgementOwner exceeded estimate (verbal) without consentOwner began charging finance fees for account in disputeOffered owner $ Plus tax ( cost of correct parts on invoice, less the cost of the broken parts owner installed) owner rejectedOwner is gouging in finance fees, unreasonable, and expects me to pay for his poor judgementHis story continues to change, at first these excessive fees were for his "trips" miles down the road to see his mistakesFees of $in "finance charges" have been added to original invoice (which again, we agreed to pay less broken, incorrect parts that owner installed) in days (on a bill of $380)Not even sure that adding interest to a bill that was never agreed to is legal, much less at a rate of over 100% APRI offered the owner $as a final settlement, which was fair based on his negligence, the time he had my machine for, his illega actions toward me, but most importantly his estimate which he made me aware the repair "would my cost more than"in addition to this the time I am now wasting time due to his inability to install a correct part the first time (as he admitted)He wants me to pay for his mistake, and that isn't right, machine did not work for day after his shotty repair.
Sincerely,*** ***
The only difference between the original invoice and the second is the part used to replace the one that was malfunctionedThere were no additional charges, fees, travel, labor etcAny person who has owned an espresso machine or had one serviced, understands the costs associated with keeping them running, especially if the machine has been neglected for an extended period of timeGiven that the function of this machine was for personal use for employees and not for profit, we tried our best to keep costs to a minimum for the client per their requestUnfortunately, the parts alone needed for this machine equated to over $We are always fair with our customers, and will help out as much as we can, but not to the extent that we lose money by doing so
To the Revdex.com
Below was my emailed response to the staff at AutoQuest
The only thing I would add is that we dropped off the machine in question to this location (AutoQuest) on the date of the attached invoice (01/04/16). The machine was in working condition. We did not hear from AutoQuest...
until I requested that my office manage contact them to"remind" them of the payment due on the repair. It was at this time Dominic (Sales Mgr) presented concerns regarding the length of time the repair took, as well as accusations of charging for multiple parts. Even if you are not a technician it is evident that they were only charged for 1 of each part required to complete the repair. They were also only charged for 2 hours of labor (No travel even to reinstall the unit). The actual repair took 5.5 hrs. Lastly, I will also point out that I (personally) stopped by their showroom on 3 occasions to update them on the progress of the repair.
As to the estimate of $300, we needed to go to OEM parts for the machine due to the age. This increased the price by $85 (Before tax). Although we strive to stay within the parameters of our "estimates", we are in the business of repairing machines of a foreign nature. Getting parts and supplies for the jobs we are asked to do, can present delays and increased costs.
This customer states that I have been "unreasonable". Had Dominic contacted us immediately when we delivered the machine in the beginning of January, there could have been a reasonable solution. But you can't ignore a valid dept for 2 months and expect to negotiate the price
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sir(All prior emails you have received were from my office manager in an attempt to collect what we are owed. My email address is the default. I have instructed her not to contact you further, & I neither will I)............However, the following is MY final response:In all honesty, you received service in excess of $600 (Actual labor & parts) on your machine. You were not double billed for ANY part needed to repair you machine. I am comfortable with the final outcome regardless of your opinion. The error on my part was installing new parts before we cleared the excess mineral buildup in your machine's boiler, preventing water flow throughout the machine. I lost the cost of those parts & labor as I decided the best option was to start over and order the original parts for your machine. This was time consuming as well since these parts are not resourced locally.At the end of the day, I felt I communicated with you guys the difficulty in getting your machine done on a few occasions. Most of the issues were directly related to the quality of water used in your machine as well as a lack of regular maintenance. I have documented internal photos of the condition of your machine when you left it with us, as well as video of the machine working properly before it was returned. Unfortunately this has become a standard practice in this industry just to CYAYou've stated that I gave an estimate of $300. This is correct, but the damage to your machine was far more extensive than I anticipated. I would also mention that I repaired a few things that were not included on your final invoice.So no, this is not a negotiation. Your estimate was $300. Your final invoice was $385.40 +tax ($37.00). I don't think that $85.40 should be considered excessive. And I felt I was more than fair (all things considered).Lastly, your comments posted on Google? While there is some (small) truth to your statement of how things occurred, most of it was incorrect and unfair. We have been building a stellar reputation in our industry for over 13 years with very few issues. And certainly no issues with the Revdex.com,or any other entity. Your action was purely spiteful. The money is no longer the issue. But it is unfortunate to go through this for $85. But we will.....Again, no one from my office will contact you (or respond) again.Best of luck,AnthonyAnthony M[redacted]- President/CEOEspresso Technologies, Inc. (Seattle,WA)(206) 767-7172 Office(206) 767-0461 Fax[redacted]