Robert RZebrowski, D.D.S., LLC

As to the statement made that [redacted] 's insurance was charged for the second procedure...that is falseThe insurance has not paid for the second procedureAs to the statement that we were unresponsive to [redacted] 's needs that is also as we have documentation of responses to her callsWhen the initial estimate was given we were under the impression that [redacted] was still covered by her previous insurance carrierAs to the statement that she was told to bring an insurance check that she received to our office, that is falseMy billing person worked for [redacted] , and is very familiar with their policies, and knows that in order to correct a claim the subscriber would have to return the check to [redacted] We would not be able to deposit or cash a check made out to the member[redacted] presented to our office for the first time on 07/21/with extensive dental needsWe presented all of the issues as we are ethically required to do, and it was then left up to [redacted] to determine what she wanted to do to address the issues at handWe also have documentation that we tried to follow up with [redacted] to make sure she was going to follow through with treatmentAs to the financial aspect, the estimate that we give our patient's is just that an estimateWe do our absolute best to make the treatment that our patients need affordableThe procedure that was started on 02/14/was completed on 05/12/2017, and paid for by insuranceThe procedure that was started on 02/24/was not completed, and not paid for by insuranceWe attempted to complete the second procedure but were unable to due to [redacted] 's anesthesia wearing off and difficulty staying numbWe set another appointment for the completion of which the patient did not keepAs to the records, we sent them return receipt, and have received the signed receiptWith the documentation we sent a release form that [redacted] has yet to returnWe will be happy to issue a refund to the patient via [redacted] I asked her if she would like me to credit her [redacted] account as we are required to do when there is an over payment, but have not received the above mentioned releaseWe are sorry that [redacted] is dissatisfied, and are willing to work with her to resolve this issue