Robert S. Everett Architect

Good morning, I would like to address the complaint submitted by a customer unhappy with the process of receiving services. A full set of plans were delivered to the customer in a reasonable time frame.  After a couple of days, the customer informed us their intention to file for...

a variance. We made changes to the drawings and submitted them to the customer in time for their a submission to the zoning board. We did not charge an additional fee for this new set of plans. The customer received approval for the variance. A  short time thereafter a contractor working for the customer called us indicating he needed additional information to obtain the necessary permits for construction.  The contractor was requested to submit a list for our review.  There was not one valid item on the list needed for permitting. Almost all of the items on the list were new scope items: adding dormers and windows, increasing height of the addition, etc. In other words, all the work was over and above the original scope of work of the drawings.  A short time later the contractor contacted us with a different list.  The new list was generally what the contractor felt the inspector would require so we agreed to edit the drawings and reissue them to the contractor.  The new list did not expand the scope of work of the project. We happily made the changes for clarification to obtain the permits. Again, we did not charge the homeowner or the contractor for any changes. Sincerely, the architect

Good morning, I would like to address the complaint submitted by a customer unhappy with the process of receiving services. A full set of plans were delivered to the customer in a reasonable time frame.  After a couple of days, the customer informed us their intention to file for a variance. ...

We made changes to the drawings and submitted them to the customer in time for their a submission to the zoning board. We did not charge an additional fee for this new set of plans. The customer received approval for the variance. A  short time thereafter a contractor working for the customer called us indicating he needed additional information to obtain the necessary permits for construction.  The contractor was requested to submit a list for our review.  There was not one valid item on the list needed for permitting. Almost all of the items on the list were new scope items: adding dormers and windows, increasing height of the addition, etc. In other words, all the work was over and above the original scope of work of the drawings.  A short time later the contractor contacted us with a different list.  The new list was generally what the contractor felt the inspector would require so we agreed to edit the drawings and reissue them to the contractor.  The new list did not expand the scope of work of the project. We happily made the changes for clarification to obtain the permits. Again, we did not charge the homeowner or the contractor for any changes. Sincerely, the architect