Robert W. Carpenter, Esq.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate *** from USAA reaching out and working with me to resolve the issue. She was of the utmost professionalism and extremely knowledgeable. She made every effort to personally resolve the issues at hand while going above and beyond my expectation. Thank you again for rectifying this situation!
Regards,
*** ***

Re: Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the closure of your accounts with the USAA Federal Savings Bank
Our records confirm that you have also filed an inquiry with the Consumer Financial Protection Bureau (CFPB)
We will respond to the CFPB in detail accordingly
Thank you for the opportunity to reply
Sincerely,
*** ** ***

September 29, Sergeant *** ** *** Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your credit card with the USAA Savings BankI apologize for any frustration this matter may have caused Thank you for speaking with
*** ***, of our staff, who discussed your concern. I hope that your conversation with Ms*** reassured you that your satisfaction is important to usOur records indicate that a payment will be mailed to your home address for you to apply to your credit card balanceIn addition, the necessary corrections will be made to your credit report once the payment is receivedShould you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

December 8, 2015Mrs*** ***Complaint ID #: ***Dear Mrs***:I am responding to your submission involving a consumer loan payment. We regret any frustration this matter may have caused you. Our records reflect that you spoke with *** ***, of our staff, who
explained that the payment was processed in accordance with the loan agreement and that a refund for the interest charged for the overdraft transaction was applied to your credit card as a courtesy If you have any further questions, Ms*** remains available to assist you. Thank you for allowing us to reply to you. Sincerely,*** ** ***Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank

April 20, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your mortgage payments made to *** *** (NSM). I regret any frustration this matter may have caused you.
Thank you for speaking with *** ***, of our staff, who confirmed that between August 26, 2016, and March 27, 2017, your additional payments were applied to principal, rather than to future due dates. Mr*** ensured that NSM has updated your account to allow for the maximum of up to at least months’ advance payments. If you have any additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

December 8, 2016 Mr*** ** ***Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB) Our records confirm that you filed an inquiry with the Office of the Comptroller of the
Currency (OCC)We responded to the OCC on November 30, 2016. Thank you for the opportunity to reply. Sincerely, *** ***

Complaint: ***
I am rejecting this response because the issues have not been resolved I have not received anything in writing from USAA that all of the unauthorized/fraudulent transactions made on /24/have been permanently removed Just another e-mail from yet another (I think there have been at least a dozen) USAA customer service person that USAA 's last e-mail was yet another mistake Regards,
*** ***

Complaint: ***
I am rejecting this response because: I acknowledge literal interpretation of established policies, but I maintain that, combined with the image put forth by USAA as careful and caring regarding its clients, an account with less than one fifth of the attempted debit should have been referred to customer serviceMy service has been declining since I became known as transgender to your company, and while you may cite the literal and technical, I have reason to believe my service will further declineI am choosing to move my finances to what I consider more reliable hands, and refer LGBT and low-income individuals away when asked for feedbackHave a nice day.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have told USAA repeatedly that I work 8:5pmEST and when I try to login to see their erroneous point of view I am locked out of my accountEvery time!!!!, when I call they are never availableAnd now they are playing representative switch games! I am infuriated at the lack of professionalism and urgency to get in touch with me! I offered to start making payments once they fix their mistake, which they are still not owning up to and where is *** who was part of the problem? Lies, deceit and corruption is what I feel they are up toNever received a letter that was stated upon no resolution from the other representative, but yet more late credit card statements.
Regards,
*** ***

October 20, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your checking accountThank you for speaking with *** ***, of our staff, who explained the reason for the delay and confirmed the $promotional credit
posted to your account on October 2, I apologize for any frustration you experienced as a result of this matter; however, we respectfully decline your request for additional compensationThank you for allowing us to reply to youSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlso I have been paid the monies owed to me
Regards,
*** ***

July 5, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank. I regret any frustration this matter may have caused I understand you spoke with *** ***, of our staff, who acknowledged she would research your concerns. Unfortunately, Ms*** was unsuccessful in her attempts to contact you to discuss her findings. Should you wish to discuss the account further, Ms*** remains available to assist you at (***) ***-USAA (***) or (800) ***-***, Extension *** We appreciate you allowing us to reply to you. Sincerely, *** ***

October 1, *** *** ** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding the posting of transactions to your USAA checking accountThank you for speaking with *** ***, of our staff, who explained how transactions are posted and when
nonsufficient fund fees are assessedI understand Mr*** refunded two nonsufficient funds fees to your checking account ending in *** as a courtesyThank you for bringing your concerns to our attention and allowing us to reply to youSincerely, *** ** ***

Complaint: ***
***,
I am
rejecting this response because:
First I'd
like to say thank you for crediting my account for the credit monitoring
serviceI agree that the relationship between USAA and myself has been
damagedAt my earliest convenience I will be searching for another company to insure my homes and vehicles and closing my checkings and savings
In response
to you saying I acknowledged receiving the notices; what I actually said was,
"I received the notices after I found out about the loan." They were
sent via email and I check my email sporadicallyI went through my emails AFTER
I found out that there was a loan
Nevertheless, I asked for the notes from my
account and recorded conversationsI need these because I will be turning them
over to an attorney to fight this battle for meIf I'm not mistaken, I believe
it's my legal right to have any recordings of me and notes affiliated with my
account.
Regards,
*** ***

October 30,
Major *** ***, USA (Ret.)
Complaint ID #:
Dear Major ***:
I am responding to your submission regarding your loan payments
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB)We will respond to the
CFPB accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

July 26,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your ATM withdrawal limit
Unfortunately, *** ***, of our staff, was unable to reach you by phone to address your concernsNonetheless, he completed a thorough
review and confirmed that on March 19, 2017, you temporarily increased the limit online to $3,015.00, removing the permanent increaseBe assured that on July 17, 2017, your limit was permanently increased to $3,per your requestIf you have additional questions on this matter, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 20, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank and I regret any frustration this matter may have caused you Our records confirm that
you also filed an inquiry with the Consumer Financial Protection Bureau (CFPB). We will respond to the CFPB accordingly. We appreciate you allowing us to reply to you Sincerely, *** ***

October 25, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your third submission regarding your loan applications with the USAA Federal Savings Bank (FSB) Two letters dated October 3, 2017, were mailed to your address on file to advise you that the FSB was unable to approve your loan requests. Both letters provided the reasons for our decision. *** ***, of our staff, previously spoke with you and explained that this decision was based on the information contained in your applications. No additional review is warranted based upon the decline We appreciate another opportunity to respond to you Sincerely, *** ** ***

Complaint: ***
I am rejecting this response because:
At this point there is nothing you can say that will make this right with meYou as my bank did not uphold your own policy when it came to depositsMaybe there is nothing more I can say to you that will change your minds, but I will keep pressing the issue until I get a real answerYou guys messed up and refuse to own up to your mistake/s so I will seek help from other sources FDIC,Office of the comptroller, FBI, CIA and the Board of DirectorsAfter plus years of loyalty and bring my entire military family over to USAAIf this is what you have to offer as a bank I will let them know that they have no fraud protection of any kindI am going to encourage them to move all their funds.
Regards,
*** ***

July 7, Technical Sergeant *** ***, USAF Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your account access, and I regret any frustration and inconvenience you experienced with this matterPlease know that safeguarding the security of our
members’ information is critical to our businessWe actively monitor account activity and take action when suspicious activity is identified as a potential riskThese processes are in place to help guard against identity theft or fraudI am pleased to learn that *** ***, of our staff, was able to confirm that the issues were resolved, and your account access was restoredIf you have additional questions, he remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***