Our technician did tell the center manager that the tabs for the glove box had been broken at some previous time prior to arriving at Mr Transmission, and only he, not the customer, not the center manager, nor I would know otherwise because the glove box support is only visible with the glove box removed The center manager never said that our technician broke the glove box tabs, only that the tabs can be easily broken due to inferior material and design The customer indicates that the makeshift repair did not keep the glove box in place but we are not able to determine the cause without inspecting the glove box and supportWe have bent over backwards for this customer (has not been charged anything for the work we have done) and we have acted in good faith by offering to inspect the vehicle at no charge and repair the glove box by replacing the broken parts as needed I am confused by her statement that we don't have the parts We can get any dealership parts which might be required I cannot assess what repair is required and cannot determine the additional damage, if any, that the mechanics at Mike Smith may have caused, if not allowed to inspect the vehicle The customer has still declined to bring in the vehicle
As demanded, mailed refund check to student in *** several months agoAs of today, it has not been cashed.The student is welcome to pick up a refund check in person at our office in ***, South Carolina
Complaint:
I am rejecting this response because: Mr*** is being completely dishonest about his mechanic not being the person that broke the clamps inside my glove box panel, and his mechanic didn't mention anything about my glove box panel clamps already being broken at all Mr*** is also being dishonest saying that the clamps inside the panel of my glove box were broken prior to his mechanic taking my cabin air filters out ON July 11th, and when the mechanic brought my cabin air filters in that day Mr*** showed them to me and said they never been changed because they were black as tar, and my vehicle had only 126,miles on it at the time not 130,When I cleaned the inside of my Armada that same week I noticed that the panel of my glove box was loose on the side so I thought the mechanic forgot to put some screws back in my glove box then I called MrTransmission and Mr*** answered the phone and I told him who I am and that his mechanic didn't put all the screws back in my glove box and he scheduled me an appointment to come back to the shop the following Monday July 18th for 9AM for them to try to fix my glove box so I went back to the shop on Monday July 18th at 9AMWhen Mr*** first looked at my glove box he came back in the shop and told me that the mechanic didn't leave any screws out and that the mechanic broke some body clamps inside the panel of the glove box because the clamps are plastic and that he would try to fix it, then Mr*** asked Mr*** which of their mechanics did this and Mr*** told him the mechanics name, so I sat in the shop from 9AM till their lunch time came at 12noon and Mr*** asked me to leave and come back at 1pm so they could try to fix the panel of my glove compartment and I came back at 1PM and sat sat in the shop for hours then Mr*** came to me and said my vehicle was ready so I walked outside and immediately went to the front passenger door of my vehicle and saw that they didn't fix my glove box panel at all then Mr*** walked outside and met me at my vehicle and started explaining to me that the clamps inside the glove box panel are plastic and easy to break, then I told him that his mechanic should have been careful, then he told me that he would try another way to fix my glove box then he drove my vehicle back to the mechanic part of the shop and rigged the panel on my glove box to try to keep it from hanging loose on the side but it caused the glove box itself to stick out on the front so it can't close completely, then I told Mr*** that my glove box still not fixed then Mr*** started denying the fact that his mechanic broke clamps inside my glove box then I told Mr*** that I'm taking my vehicle to Mike Smith so they can look at my glove box and tell me what needs to be replaced so my glove compartment can really be fixed then Mr*** asked me why and I told told him because they don't have the parts to fix my glove box at his shop then he said the whole thing would probably need to be replaced then Mr*** got Mr*** to come look at my glove box and they took pictures I reported this issue to the Revdex.com and waited two weeks for a response from MrTransmission to the Revdex.com and didn't get one so I called MrTransmission on August 19th and Mr*** answered the phone and I told him who I am and reminded him about when his mechanic broke clamps inside my glove box, and he said he remember me and I told him that I took my Armada to Mike Smith and that their service department looked at my glove box and seen the parts of my glove box panel that his mechanic broke and how his mechanic rigged it causing the front part of my glove box not to close completely, and the service department at Mike Smith said that the instrument panel part of the glove box needs to replaced for the glove box to fixed and that the installment panel for my glove box is $189.00+tax and that the cost for them to install the new one is $75.00, then Mr*** said he don't trust the mechanics at Mike Smith and he asked me to bring my Armada back to MrTransmission for his mechanic to look at it again and see what needs to be done then I told Mr*** that I already gave him that chance and that they don't have the part for my glove box and I offered to show Mr*** the full detailed picture that Mike Smith printed of both the installment panel of my glove box and the box glove itself proving that the whole installment panel of the glove box has to be replaced and he refused to let me bring the picture and the paper showing the cost of the part and the cost of the labor to install the new glove box installment panel in
Sincerely,
*** ***
Mrs*** brought her Armada to the shop because of lack of air flow through the dash vents. The technician found that the lack of air flow was due to a dirty cabin air filter. The customer was quoted $to replace and she declined due to lack of funds. When the technician
removed the glove box to inspect the cabin air filter, he found that the tabs on which hold the glove box were broken, This is a common problem with Nissan Armadas due to poor design, and the cabin air filter on this particular Armada has been changed several times due the fact that this vehicle had approximately 130,miles on it, and Nissan calls for the cabin air filter to be changed every 15,miles. We offered to repair the glove box support as well as is possible and did indeed repair the glove box at no charge. We also did not charge her for the labor to remove and inspect the cabin air filter. I inspected the the glove box and dash trim after it was repaired and it all looked good as the pictures which were taken will prove.I spoke with this customer on Friday, August 19, and she stated that the glove box had shifted, so I offered for her come in at her convenience the week of August 22nd for us to inspect it. She has not responded as of Tuesday, August 23rd as to when she will bring in the vehicle. G***
Complaint:
I am rejecting this response because: The manager Mr*** is still denying the fact that his mechanic broke the tabs in my glove box installment panel and still being dishonest about the manager Mr*** confessing that his mechanic broke the tabs inside my glove box
Sincerely,
*** ***
Case #: *** We apologize for the subpar treatment that this customer receivedWe have set in place a new standard in which to handle any future complaintsThis student did receive the certification of completion of the classroom portion of our trainingMost driving companies will
accept this certificate and provide the behind the wheel training. No money was received by our company for the behind the wheel training portionIf the student has not completed this, we would provide the service with our best driver
Case #: [redacted] We have set procedures in place to be able to start the classroom portion of the training on time. We have multiple employees show up to each class approximately an hour before start time to help with the registration process. Our instructors make sure that...
they cover all of the material required by the Department of Motor Vehicles during each class. The teacher should not have ended the classroom time early. All current class instructors have strict instruction to complete the required 8 hours. Interstate driving: We now provide training on the interstate, it is a separate service than the required 6 hour training. We are required by the Department of Motor Vehicles to train in skills that will be on the test to qualify for a South Carolina drivers license, interstate driving is not on that test. Each driving instructor has a check list of skills to teach and parallel parking is on that list. We go over and over a skill until it is mastered. If this student still needs help with this, we would provide the service.
Case #: [redacted] I didn't have a lot of information to go on with this complaint. I do not know which driver was assigned to this student. We process approximately 1400 students a year and speaking with each one of them on the phone would be impossible for the drivers. Much of our...
day is spent behind the wheel with our students. The main way we communicate with our students is by text. Many of our drivers spend 8 or more hours a day on the road with students. Our goal is to give that student our full attention. We have changed our policy and now assign a driver to the students the day they take the classroom portion of the training. It is working out well and has been very successful.
I did receive a $40 refund. I am not happy with how unprofessional the owner was in regards to the refund process and the fact that my son passed the drivers test that wasn't even valid or accepted by the dmv. I have accepted that there is not much I can do about it. I would be happy for my son to...
retake the test without the $40 charge in order to feel this as being resolved. Thank you,[redacted]
Our technician did tell the center manager that the tabs for the glove box had been broken at some previous time prior to arriving at Mr Transmission, and only he, not the customer, not the center manager, nor I would know otherwise because the glove box support is only visible with the glove box removed. The center manager never said that our technician broke the glove box tabs, only that the tabs can be easily broken due to inferior material and design. The customer indicates that the makeshift repair did not keep the glove box in place but we are not able to determine the cause without inspecting the glove box and support. We have bent over backwards for this customer (has not been charged anything for the work we have done) and we have acted in good faith by offering to inspect the vehicle at no charge and repair the glove box by replacing the broken parts as needed. I am confused by her statement that we don't have the parts. We can get any dealership parts which might be required. I cannot assess what repair is required and cannot determine the additional damage, if any, that the mechanics at Mike Smith may have caused, if not allowed to inspect the vehicle. The customer has still declined to bring in the vehicle.
Our technician did tell the center manager that the tabs for the glove box had been broken at some previous time prior to arriving at Mr Transmission, and only he, not the customer, not the center manager, nor I would know otherwise because the glove box support is only visible with the glove box removed The center manager never said that our technician broke the glove box tabs, only that the tabs can be easily broken due to inferior material and design The customer indicates that the makeshift repair did not keep the glove box in place but we are not able to determine the cause without inspecting the glove box and supportWe have bent over backwards for this customer (has not been charged anything for the work we have done) and we have acted in good faith by offering to inspect the vehicle at no charge and repair the glove box by replacing the broken parts as needed I am confused by her statement that we don't have the parts We can get any dealership parts which might be required I cannot assess what repair is required and cannot determine the additional damage, if any, that the mechanics at Mike Smith may have caused, if not allowed to inspect the vehicle The customer has still declined to bring in the vehicle
As demanded, mailed refund check to student in *** several months agoAs of today, it has not been cashed.The student is welcome to pick up a refund check in person at our office in ***, South Carolina
Complaint:
I am rejecting this response because: Mr*** is being completely dishonest about his mechanic not being the person that broke the clamps inside my glove box panel, and his mechanic didn't mention anything about my glove box panel clamps already being broken at all Mr*** is also being dishonest saying that the clamps inside the panel of my glove box were broken prior to his mechanic taking my cabin air filters out ON July 11th, and when the mechanic brought my cabin air filters in that day Mr*** showed them to me and said they never been changed because they were black as tar, and my vehicle had only 126,miles on it at the time not 130,When I cleaned the inside of my Armada that same week I noticed that the panel of my glove box was loose on the side so I thought the mechanic forgot to put some screws back in my glove box then I called MrTransmission and Mr*** answered the phone and I told him who I am and that his mechanic didn't put all the screws back in my glove box and he scheduled me an appointment to come back to the shop the following Monday July 18th for 9AM for them to try to fix my glove box so I went back to the shop on Monday July 18th at 9AMWhen Mr*** first looked at my glove box he came back in the shop and told me that the mechanic didn't leave any screws out and that the mechanic broke some body clamps inside the panel of the glove box because the clamps are plastic and that he would try to fix it, then Mr*** asked Mr*** which of their mechanics did this and Mr*** told him the mechanics name, so I sat in the shop from 9AM till their lunch time came at 12noon and Mr*** asked me to leave and come back at 1pm so they could try to fix the panel of my glove compartment and I came back at 1PM and sat sat in the shop for hours then Mr*** came to me and said my vehicle was ready so I walked outside and immediately went to the front passenger door of my vehicle and saw that they didn't fix my glove box panel at all then Mr*** walked outside and met me at my vehicle and started explaining to me that the clamps inside the glove box panel are plastic and easy to break, then I told him that his mechanic should have been careful, then he told me that he would try another way to fix my glove box then he drove my vehicle back to the mechanic part of the shop and rigged the panel on my glove box to try to keep it from hanging loose on the side but it caused the glove box itself to stick out on the front so it can't close completely, then I told Mr*** that my glove box still not fixed then Mr*** started denying the fact that his mechanic broke clamps inside my glove box then I told Mr*** that I'm taking my vehicle to Mike Smith so they can look at my glove box and tell me what needs to be replaced so my glove compartment can really be fixed then Mr*** asked me why and I told told him because they don't have the parts to fix my glove box at his shop then he said the whole thing would probably need to be replaced then Mr*** got Mr*** to come look at my glove box and they took pictures I reported this issue to the Revdex.com and waited two weeks for a response from MrTransmission to the Revdex.com and didn't get one so I called MrTransmission on August 19th and Mr*** answered the phone and I told him who I am and reminded him about when his mechanic broke clamps inside my glove box, and he said he remember me and I told him that I took my Armada to Mike Smith and that their service department looked at my glove box and seen the parts of my glove box panel that his mechanic broke and how his mechanic rigged it causing the front part of my glove box not to close completely, and the service department at Mike Smith said that the instrument panel part of the glove box needs to replaced for the glove box to fixed and that the installment panel for my glove box is $189.00+tax and that the cost for them to install the new one is $75.00, then Mr*** said he don't trust the mechanics at Mike Smith and he asked me to bring my Armada back to MrTransmission for his mechanic to look at it again and see what needs to be done then I told Mr*** that I already gave him that chance and that they don't have the part for my glove box and I offered to show Mr*** the full detailed picture that Mike Smith printed of both the installment panel of my glove box and the box glove itself proving that the whole installment panel of the glove box has to be replaced and he refused to let me bring the picture and the paper showing the cost of the part and the cost of the labor to install the new glove box installment panel in
Sincerely,
*** ***
Mrs*** brought her Armada to the shop because of lack of air flow through the dash vents. The technician found that the lack of air flow was due to a dirty cabin air filter. The customer was quoted $to replace and she declined due to lack of funds. When the technician
removed the glove box to inspect the cabin air filter, he found that the tabs on which hold the glove box were broken, This is a common problem with Nissan Armadas due to poor design, and the cabin air filter on this particular Armada has been changed several times due the fact that this vehicle had approximately 130,miles on it, and Nissan calls for the cabin air filter to be changed every 15,miles. We offered to repair the glove box support as well as is possible and did indeed repair the glove box at no charge. We also did not charge her for the labor to remove and inspect the cabin air filter. I inspected the the glove box and dash trim after it was repaired and it all looked good as the pictures which were taken will prove.I spoke with this customer on Friday, August 19, and she stated that the glove box had shifted, so I offered for her come in at her convenience the week of August 22nd for us to inspect it. She has not responded as of Tuesday, August 23rd as to when she will bring in the vehicle. G***
Complaint:
I am rejecting this response because: The manager Mr*** is still denying the fact that his mechanic broke the tabs in my glove box installment panel and still being dishonest about the manager Mr*** confessing that his mechanic broke the tabs inside my glove box
Sincerely,
*** ***
Case #: *** We apologize for the subpar treatment that this customer receivedWe have set in place a new standard in which to handle any future complaintsThis student did receive the certification of completion of the classroom portion of our trainingMost driving companies will
accept this certificate and provide the behind the wheel training. No money was received by our company for the behind the wheel training portionIf the student has not completed this, we would provide the service with our best driver
Case #: [redacted] We have set procedures in place to be able to start the classroom portion of the training on time. We have multiple employees show up to each class approximately an hour before start time to help with the registration process. Our instructors make sure that...
they cover all of the material required by the Department of Motor Vehicles during each class. The teacher should not have ended the classroom time early. All current class instructors have strict instruction to complete the required 8 hours. Interstate driving: We now provide training on the interstate, it is a separate service than the required 6 hour training. We are required by the Department of Motor Vehicles to train in skills that will be on the test to qualify for a South Carolina drivers license, interstate driving is not on that test. Each driving instructor has a check list of skills to teach and parallel parking is on that list. We go over and over a skill until it is mastered. If this student still needs help with this, we would provide the service.
Case #: [redacted] I didn't have a lot of information to go on with this complaint. I do not know which driver was assigned to this student. We process approximately 1400 students a year and speaking with each one of them on the phone would be impossible for the drivers. Much of our...
day is spent behind the wheel with our students. The main way we communicate with our students is by text. Many of our drivers spend 8 or more hours a day on the road with students. Our goal is to give that student our full attention. We have changed our policy and now assign a driver to the students the day they take the classroom portion of the training. It is working out well and has been very successful.
I did receive a $40 refund. I am not happy with how unprofessional the owner was in regards to the refund process and the fact that my son passed the drivers test that wasn't even valid or accepted by the dmv. I have accepted that there is not much I can do about it. I would be happy for my son to...
retake the test without the $40 charge in order to feel this as being resolved. Thank you,[redacted]
Our technician did tell the center manager that the tabs for the glove box had been broken at some previous time prior to arriving at Mr Transmission, and only he, not the customer, not the center manager, nor I would know otherwise because the glove box support is only visible with the glove box removed. The center manager never said that our technician broke the glove box tabs, only that the tabs can be easily broken due to inferior material and design. The customer indicates that the makeshift repair did not keep the glove box in place but we are not able to determine the cause without inspecting the glove box and support. We have bent over backwards for this customer (has not been charged anything for the work we have done) and we have acted in good faith by offering to inspect the vehicle at no charge and repair the glove box by replacing the broken parts as needed. I am confused by her statement that we don't have the parts. We can get any dealership parts which might be required. I cannot assess what repair is required and cannot determine the additional damage, if any, that the mechanics at Mike Smith may have caused, if not allowed to inspect the vehicle. The customer has still declined to bring in the vehicle.