We are very sorry you feel our service was unfair, although we disagree We are also very sorry for your sons situation, which we were unaware of until unloading the Ford Eat the garageWe will keep your family in our thoughts & prayers On October 7, Mrs [redacted] called our company and spoke to dispatch; she requested our services to tow her mini bus (her words) that was on interstate Mr& Mrs [redacted] were unaware of their exact location; they simply stated that they were just past Salem or RoanokeIt then took over minutes for Mr& Mrs [redacted] to explain enough information about their location for our dispatch to be able to send out a medium duty wrecker for the tow of their mini busIt was early morning, before our company office was even open Dispatch sent a driver from their home location (off exit l68, I81), not from our office location About minutes after Mrs [redacted] hung up the phone, she called back complaining that the driver was not on scene yet Our dispatch explained to her that the driver was dispatched and should arrive shortlyDispatch gave our driver a call to get confirmation that he was in route About minutes later Mrs [redacted] called again, very upset, inquiring that the driver was not there yetDispatch told her that they had confirmed with the driver that he was in route, and should be there in about minutes Mrs [redacted] seemed fine after talking with dispatch She never stated at any time, that she had a medical emergency For safety reasons, we try to not to contact out drivers when they are in route, or on a call We let them contact us if needed Once on scene, our driver called dispatch to inform that he had arrived It had been less than hour from when he was dispatched It had been about hour and minutes from the time she called, due to the minute conversation to determine her location Medium duty tow for the mini bus (EFord Club-Wagon bus) from I-81, north bound, at mile marker to Fairfield, VAThe garage was then another miles off the interstate Remove the drive-line to prevent damage to the vehicle Our driver placed the vehicle where here mechanic requested hours X $per hour = $ This is and customary pricing for the jobAgain we are sorry you were un-satisfied with your service and apologize for the fact that you thought we were rude with you Thank you, [redacted] (Office Manager)
We are very sorry you feel our service was unfair, although we disagree We are also very sorry for your sons situation, which we were unaware of until unloading the Ford Eat the garageWe will keep your family in our thoughts & prayers On October 7, Mrs [redacted] called our company and spoke to dispatch; she requested our services to tow her mini bus (her words) that was on interstate Mr& Mrs [redacted] were unaware of their exact location; they simply stated that they were just past Salem or RoanokeIt then took over minutes for Mr& Mrs [redacted] to explain enough information about their location for our dispatch to be able to send out a medium duty wrecker for the tow of their mini busIt was early morning, before our company office was even open Dispatch sent a driver from their home location (off exit l68, I81), not from our office location About minutes after Mrs [redacted] hung up the phone, she called back complaining that the driver was not on scene yet Our dispatch explained to her that the driver was dispatched and should arrive shortlyDispatch gave our driver a call to get confirmation that he was in route About minutes later Mrs [redacted] called again, very upset, inquiring that the driver was not there yetDispatch told her that they had confirmed with the driver that he was in route, and should be there in about minutes Mrs [redacted] seemed fine after talking with dispatch She never stated at any time, that she had a medical emergency For safety reasons, we try to not to contact out drivers when they are in route, or on a call We let them contact us if needed Once on scene, our driver called dispatch to inform that he had arrived It had been less than hour from when he was dispatched It had been about hour and minutes from the time she called, due to the minute conversation to determine her location Medium duty tow for the mini bus (EFord Club-Wagon bus) from I-81, north bound, at mile marker to Fairfield, VAThe garage was then another miles off the interstate Remove the drive-line to prevent damage to the vehicle Our driver placed the vehicle where here mechanic requested hours X $per hour = $ This is and customary pricing for the jobAgain we are sorry you were un-satisfied with your service and apologize for the fact that you thought we were rude with you Thank you, [redacted] (Office Manager)