Robert's Barber Shop

The customer claim doesn't match with all the info that we have in recordsSince this customer is going in and out of collection always for credit card issuesNow he want to cancel the membership but we have rules and procedures to followthe customer asked the employee as a favor to waiver the cancellation fees but he can't and the customer was upsetHe called back trying to froze the account because is moving but he need proof of address and he cannot provide itAccount now shows a past due balance

Complaint: ***
I am rejecting this response because:I want my first attempt to cancel the account to be addressedWhile I do accept that I went back in a second time to try to cancel with a doctor's note and was unsuccessful, upon reviewing the contract I realized that the first time I tried to cancel, I was still within that days margin and was told otherwise.
Regards,
*** ***

As per policy, in order to cancel an account, a document must be provided by the memberWe made accommodations by stating to the member that an email could suffice as a cancellation requestWe have been trying to make the process as lenient as possibleThe member has failed to do his part.Thus, a
cancellation could not be processed and eventually it was sent to our third-party, First Credit ServicesUnfortunately, now his balance is bigger from the first time he contacted us and was notified of the procedureThis policy has always been enforce from the time we open in 2007, so expectations cannot be made because it would seem unfair for our past and current membersThank you for your time

Complaint: ***
I am rejecting this response because:The resolution is not an accurate description of what happened The North Arlington location did resolve my issue properly but the issue DID occur at Belleville and I contacted the correct location North Arlington did nothing wrong, Belleville did
Regards,
*** ***

I am attaching paper for *** ***the id number is ***We followed proper cancellation procedure and it takes to cancel as states in contractShe is just upset about the policy in which she was explained both at sign up, at the time she wanted to cancelI understand she is not
happy but that is what it states in contract that she agreedAny more questions feel free to contact meHave a great day!

My name is *** and I am contacting you from retro fitness management This is in regards to complaint ***We have solved this issue with the customerWe explained to him that he went to the wrong locationHe came to the Belleville location when is claim was in North Arlington
Customer spoke to management and we have resolved the issue

the customer approach the front desk and a rep gave the email where to send the requestEmail was processed the same date and customer has to follow the day-cancellation policy and paid the last monthCustomer ask for info on the 6/and email was received and processed on the 6/

The customer claim doesn't match with all the info that we have in recordsSince this customer is going in and out of collection always for credit card issuesNow he want to cancel the membership but we have rules and procedures to followthe customer asked the employee as a favor to waiver
the cancellation fees but he can't and the customer was upsetHe called back trying to froze the account because is moving but he need proof of address and he cannot provide itAccount now shows a past due balance

According to our record the customer tried to cancel the membership and after listening all the cancellation rulesshe brought a doctor note that state that " she was diagnosed with lower back pain syndrome on 5/3/Letter allow her to a medical freeze not a cancellationfor that reason doesn't
allow employees to scan the note into the system and left without do any change.-( Done on 5/14/16)

Retro Fitness in *** has recently received a complaint notice regarding the cancellation process we follow, as policy, for a member named *** ***The member failed to give us any documentation stating that he wishes to cancel his membership with usHe was called by the billing
company, *** *** several times regarding his past due and he failed to resolve the issue before his account had been sent to collectionsTherefore, the collections company continued to call for the money he does oweHis account shows no proof of him trying to resolve the issue nor is there any documents stating he wanted to cancel