Robert's Fence

Revdex.com:At this time, I have not been contacted by Robert's Fence Co., Inc. regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has not contacted me to set up an appointment for this repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Robert's Fence Co. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in refer*** to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had any contact with Roberts F* since November ***, when I was told that the owner would be contact me to set up a time to come out to my home to discuss the issues with the F* That was after my wife and I changed our schedules around that day so that we could both be available (we both work) to meet with him, because he could not set a time to meet, but we were told that he would call when he was on his way over We never heard from him, so finally at around 5PM I called the office and was told that they didn't know where he was The receptionist assured me that she would leave him a message and he would contact me It's been almost weeks - no call I refuse to keep calling there only to be ignored Its no way to run a business, and in retrospect after reading numerous complaints posted on their *** page, I should have known better My next step will have to be to hire another F* company to do the work and then pursue the matter against Roberts F* in small claims court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We spoke with *** *** last week and told him the owner would come out to meet him the following day. He contacted you to make sure he could speak with us. I received a call later that day and *** *** told us that he wanted us to come when he was home, which was today 11/**/15.
Due to the weather today, we are not sending out any installation or repair jobs. We contacted him this morning to let him know we would be there on Thursday 11/**/15. Thank you

At this time, I have been contacted directly by Roberts Fence Company, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The fence company showed up without an appointment on 2/**/15. No body was home as they did not call ahead of time and make an appointment, so they did not have a key to the broken gate. The fence company left a note and I called them that day 2/**/15. They asked that I leave a key to the gate outside for them and they will return that weekend (2/**/15-3/*/15) to repair the gate. I left a key taped to the gate as asked on 2/**/and no body came to repair the gate that weekend, the following weekend or this past weekend. No body from Roberts fence has called or made any other attempts to contact me or repair the fence since 2/**/15.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning,I explained to *** *** that we don't have many repair workers working at this time. The weather has been very bad, freeezing and there are still piles of snow and ice on the ground. It just started warming up today. We will get someone out there tomorrow afternoon
to repair his fence.Should you have any questions, please email or contact me at ###-###-####.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I met with a representative (not the owner) of Roberts F* at my home on October **, 2015. We discussed our complaint and the issue with the gate and the uneven panels. He assured me that all would be taken care of and that the office would contact me to schedule a date for the repair. The office contacted me on Tuesday, November ***, and wanted to come the following day. I said that I preferred that someone be home, so we made an appointment for the work to be done on November **, 2015. Due to rain (understandably), I got a call from the office that morning and it was pushed back to November **, 2015. The repair crew arrived as planned, but there was a misunderstanding about the work that was to be done. The crew had only one side of the gate, and was planning to sink the posts further into the ground rather than replace the sections that were cut crooked across the bottom. My wife was home and she called me, and we decided that it was best that they not begin the work until we were all on the same page about what needed to be done. Roberts F* told us that the owner would be coming out to meet with my wife and I the next day (Friday, November **, 2015) to discuss resolution. They did not know what time, but said that we would get a call a few minutes ahead of when he was going to be there so that we could both be present. Its 2:on November *** and we have not heard from him, we are hoping to hear from him soon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Robert's Fence Co., Inchas been resolved
Sincerely,*** ***