Complaint: [redacted] I am rejecting this response because: Mr [redacted] description of the condition of my floor is an exaggerationWhile the floor was not in the great shape, the fact of the matter is that the tape he applied pulled up the finish of my floorIf Mr [redacted] had concerns about the condition of the floor before he started the job, one would expect that his years of experience would tell him to use a tarp , blue painters tape, like most painters use or not leave masking tape on the floor for over one weekTo be clear, we did not have a conversation about the condition of my floor before he started the job When I contacted Mr [redacted] about the floor damage he was adamant that he would fix or repair the damage he had done at no cost to me and mentioned that he would go through his insurance company if neededMr [redacted] suggested I have his long time friend and business associate come to give an estimate on refinishing, and we discussed a $credit that Mr [redacted] would pay directly to his friendBased on this conversation, I allowed his business associate into my home and he did give me an estimateI suspect that Mr [redacted] and his associate had planned this outcome and I regret extending that level of trust to both of them Mr [redacted] states that the painting job was perfectThis is inaccurate; I would describe the finished product as good, with some imperfectionsMr [redacted] or a crew members had to return to my home on separate occasions to do final touch upsOn the final visit he insisted on coming at a time when neither me or my wife could be home and left without correcting spots that my wife had pointed out to him the day before, and left marked with a post it as he had instructedAdditionally, Mr [redacted] verbally agreed to patch and paint a soffit in my kitchen while he was doing the ceiling and he did not do this, but left a post it note saying he did not do thisAfter the touch ups visits we decided that the finished job was ‘good enough’ because we cannot take more time off from work to have Mr [redacted] return again As an aside, I would also like to mention some other experiences with Mr [redacted] which we overlooked at the time, but now seem like indicators of the lack of professionalism we are seeing nowOne of Mr [redacted] crew members drank water straight from my kitchen faucet (my wife asked that this not be repeated)The next day, the extension hose that attached to that faucet became detached and needed a quick repair (which we did ourselves)We are a non smoking home; so clearly noticed the odor of cigarette smoke in our garage and found cigarette butts in the driveway after his crew had visited Coincidentally, our garage door opener broke during the time Mr [redacted] and his crew was on siteUpon inspection it was clear that the flywheel was ground down indicating that the door was held open while the mechanism was turning When mentioned to Mr***, he denied any responsibility, which now does not seem surprising At the end of the day, the damage to my floor is a result of Mr [redacted] failure to appropriately protect my the floorIt is expected that a contractor leave a home in better condition after a job, not worse A professional in this industry for years should have know to use alternite means to protect my floor.I am dissappointed in his lack of ownership and resposibility in his companys actionsWe are seeking full payment for damages caused by his companyThe cost of refinishing the floor Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Mr [redacted] description of the condition of my floor is an exaggerationWhile the floor was not in the great shape, the fact of the matter is that the tape he applied pulled up the finish of my floorIf Mr [redacted] had concerns about the condition of the floor before he started the job, one would expect that his years of experience would tell him to use a tarp , blue painters tape, like most painters use or not leave masking tape on the floor for over one weekTo be clear, we did not have a conversation about the condition of my floor before he started the job When I contacted Mr [redacted] about the floor damage he was adamant that he would fix or repair the damage he had done at no cost to me and mentioned that he would go through his insurance company if neededMr [redacted] suggested I have his long time friend and business associate come to give an estimate on refinishing, and we discussed a $credit that Mr [redacted] would pay directly to his friendBased on this conversation, I allowed his business associate into my home and he did give me an estimateI suspect that Mr [redacted] and his associate had planned this outcome and I regret extending that level of trust to both of them Mr [redacted] states that the painting job was perfectThis is inaccurate; I would describe the finished product as good, with some imperfectionsMr [redacted] or a crew members had to return to my home on separate occasions to do final touch upsOn the final visit he insisted on coming at a time when neither me or my wife could be home and left without correcting spots that my wife had pointed out to him the day before, and left marked with a post it as he had instructedAdditionally, Mr [redacted] verbally agreed to patch and paint a soffit in my kitchen while he was doing the ceiling and he did not do this, but left a post it note saying he did not do thisAfter the touch ups visits we decided that the finished job was ‘good enough’ because we cannot take more time off from work to have Mr [redacted] return again As an aside, I would also like to mention some other experiences with Mr [redacted] which we overlooked at the time, but now seem like indicators of the lack of professionalism we are seeing nowOne of Mr [redacted] crew members drank water straight from my kitchen faucet (my wife asked that this not be repeated)The next day, the extension hose that attached to that faucet became detached and needed a quick repair (which we did ourselves)We are a non smoking home; so clearly noticed the odor of cigarette smoke in our garage and found cigarette butts in the driveway after his crew had visited Coincidentally, our garage door opener broke during the time Mr [redacted] and his crew was on siteUpon inspection it was clear that the flywheel was ground down indicating that the door was held open while the mechanism was turning When mentioned to Mr***, he denied any responsibility, which now does not seem surprising At the end of the day, the damage to my floor is a result of Mr [redacted] failure to appropriately protect my the floorIt is expected that a contractor leave a home in better condition after a job, not worse A professional in this industry for years should have know to use alternite means to protect my floor.I am dissappointed in his lack of ownership and resposibility in his companys actionsWe are seeking full payment for damages caused by his companyThe cost of refinishing the floor Sincerely, [redacted]