Robert's Barber Shop

I am attaching paper for [redacted]. the id number is [redacted]. We followed proper cancellation procedure and it takes 60 to cancel as states in contract. She is just upset about the policy in which she was explained both at sign up, at the time she wanted to cancel. I understand she is not...

happy but that is what it states in contract that she agreed. Any more questions feel free to contact me. Have a great day!

As per policy, in order to cancel an account, a document must be provided by the member. We made accommodations by stating to the member that an email could suffice as a cancellation request. We have been trying to make the process as lenient as possible. The member has failed to do his part.Thus, a...

cancellation could not be processed and eventually it was sent to our third-party, First Credit Services. Unfortunately, now his balance is bigger from the first time he contacted us and was notified of the procedure. This policy has always been enforce from the time we open in 2007, so expectations cannot be made because it would seem unfair for our past and current members. Thank you for your time.

The customer claim doesn't match with all the info that we have in records. Since 2012 this customer is going in and out of collection always for credit card issues. Now he want to cancel the membership but we have rules and procedures to follow. the customer asked the employee as a favor to waiver...

the cancellation fees but he can't and the customer was upset. He called back trying to froze the account because is moving but he need proof of address and he cannot provide it. Account now shows a past due balance.