Roberts Construction& Overhead Door Company

February 3, Revdex.com Corporate Office La Posada Drive Austin, TX Attn: [redacted] / Dispute Resolution Specialist Ref: [redacted] , ID# [redacted] Dear Ms [redacted] , On behalf of Harland Clarke, thank you for your communication on January 28, 2016, notifying of a complaint filed by [redacted] I sincerely thank you for affording us the opportunity to further investigate this matter, as we take our customer’s comments very seriouslyContact with Mr [redacted] and his financial institution are underway as additional information is needed to further assist Documentation of our findings will be forwarded to The Revdex.com as soon as possibleRegards, HARLAND CLARKE CORP Premier Services

December 21, [redacted] Attn: [redacted] , [redacted] Ref: [redacted] (ID# [redacted] & [redacted] ) Dear Ms [redacted] , On behalf of Harland Clarke, thank you for your communication notifying of additional feedback received from [redacted] In an effort to collaboratively resolve Mr [redacted] ’s concern his financial institution was engaged It was confirmed the account remains open and credits issued by Harland Clarke posted to account ending #xxxxx [redacted] on December 12, He may contact his financial institution to further verify the credits I hope this information is helpful Please provide confirmation that the complaint process has been concluded Again, thank you for affording us the opportunity to respond Regards, HARLAND CLARKE CORP Premier Services [redacted]

Dear Ms***, On behalf of Harland Clarke, thank you for your communication on August 19, 2015, notifying of a complaint filed by [redacted] ***In an effort to collaboratively resolve this matter, Ms [redacted] was issued a credit in the amount of $I hope this information is helpfulPlease provide confirmation that the complaint process has been successfully concluded, or please advise if further information is requiredWe value our client’s complete satisfaction and look forward to providing our services in the futureAgain, thank you for allowing us the opportunity to respond to this complaintSincerely, _________________________ [redacted]

Complaint: [redacted] I am rejecting this response because: the company made NO attempt on any level to contact me regarding any problem with the order (negotiable financial instruments including my bank account number, name and address) which included NO refund until I questioned that aspect of the order as well.Again - the ONLY reason I was made aware of any problem with the order was when I checked the status of the order and found the order had been returned (without any indication of to it was returned or where it was returned)As well, I have never been provided ANY reason for the company not delivering the order - my bank confirmed correct delivery address on file to an address with hour access/desk clerk.I will follow the example of Harland Clarke - I should be as obstinate in cooperation about this orderThe only thing more ridiculous was Harland Clarke having my bank harass me with some empty apology (after the complaint to your office) while still refusing to answer any of the former concerns Regards, [redacted]

Dear Ms***,On behalf of Harland Clarke, thank you for your communication on January 29, 2016, notifying of a complaint filed by *** ***.On January 29, 2016, we attempted to contact Mr*** via the contact information you provided however, was not successful in reaching him. Therefore, contact was made with Mr***’s financial institution and a conversation occurred with *** *** / Operations Manager.In summary, on January 6, 2016, a check order was placed on Mr***’s account via Harland Clarke’s website. The shipping method chosen for the order was United States Postal Service bulk mail. Unfortunately, the order was returned on January 26, 2016, as undeliverable ("attempted not known"). Harland Clarke specifically followed the designated return mail policy of Mr***’s financial institution.As a professional courtesy, Harland Clarke refunded Mr***’s account in the amount of $12.00, for his January order.I hope this information is helpful.Please provide confirmation that the complaint process has been successfully concluded, or please advise if further information is required.We value our client’s complete satisfaction and look forward to providing our services in the future.Again, thank you for allowing us the opportunity to respond to this complaint.Sincerely,HARLAND CLARKE CORPPremier Services1-866-207-

December 20, *** *** *** *** *** *** *** *** *** ** *** Attn: *** *** *** *** *** Ref: *** *** (ID# *** & ***) Dear Ms***, On behalf of Harland Clarke, thank you for
your communication notifying of a complaint recently filed by *** ***On December 7, 2017, successful contact was made with Mr*** and he confirmed placing three orders over the internet however, without enough available funds to cover the charges. This resulted in nonsufficient fund fees being applied by his financial institution. (Harland Clarke made three attempts to collect for the costs owed for the orders placed) As a business courtesy, credits were issued to Mr***’s account for all three orders in the total amount of $ I hope this information is helpful Again, thank you for affording us the opportunity to respond Regards, HARLAND CLARKE CORP Premier Services (*** ***

Complaint: ***
I am rejecting this response because: It is another non-truthI have attached copy of all e-mails exchanged with Harland Clarke which describe fund availability in my account and Harland Clarke error in processing not check order (I was unaware savings deposit slips had a cost)It would be impossible for them to issue me credit as I closed the USAA account due to identity theft, on 12/7/My first and final bank statement from USAA shows no credit of $as Harland Clarke would have you believeThe only credits are from USAA for some of the NSF charges associated with the Harland Clarke fiascoI have received NO compensation from Harland Clarke whatsoever!!
Regards,
*** ***

On January 17, 2018, an email was sent to Ms*** as additional information is required in order for Harland Clarke to research the matter. (Please see attached correspondence).As of January 23, 2018, we have yet to receive a reply from Ms***.We will promptly initiate research into the
reported issue as soon as account information is received. Regards,Harland Clarke*** ***

May
15, 2015Ref:  Case# [redacted] – [redacted]Dear Ms.
[redacted],On
behalf of Harland Clarke, thank you for your correspondence notifying of a
complaint filed by [redacted].We
take our customer's comments very seriously and appreciate the opportunity to
further investigate the...

matter.  In order
to initiate research into this complaint, Ms. [redacted]’s bank transit routing
number and account number will be necessary.On
May 14 - 15, 2015 attempts were made to contact Ms. [redacted].  Upon receipt of the required account
information we will gladly assist.We
value our customer’s complete satisfaction and look forward to providing our
services in the future.Again, thank
you for allowing us the opportunity to respond to this complaint.Sincerely,HARLAND CLARKE CORPPremier Services###-###-####

August 25, 2015 The Revdex.comAttn:  [redacted], DR Specialist Ref:  [redacted], ID# [redacted]  Dear Ms. [redacted], On behalf of Harland Clarke, thank you for your communication on August 19, 2015, notifying of a complaint filed by [redacted]. I sincerely...

thank you for affording us the opportunity to further investigate this matter, as we take our customer’s comments very seriously. Contact with Ms. [redacted] is underway as additional information is needed to further assist.  Documentation of our findings will be forwarded to The Revdex.com as soon as possible. Regards,  HARLAND CLARKE CORPPremier Services([redacted]

Ms. [redacted],In regards to the complaint filed by Mr. [redacted], a response was faxed to you on June 9, 2015, as I could not locate an on-line response option for this particular complaint.  (The fax number that I have on file for you is:  [redacted])Please provide confirmation...

when the complaint process has been successfully concluded.Thank you,[redacted]

December 21, 2017     [redacted] Attn:  [redacted]   Ref:  [redacted] (ID# [redacted] & [redacted])    Dear Ms. [redacted],   On behalf of Harland Clarke, thank you for your communication notifying of additional feedback received from [redacted].   In an effort to collaboratively resolve Mr. [redacted]’s concern his financial institution was engaged.  It was confirmed the account remains open and credits issued by Harland Clarke posted to account ending #xxxxx[redacted] on December 12, 2017.  He may contact his financial institution to further verify the credits.   I hope this information is helpful.  Please provide confirmation that the complaint process has been concluded.   Again, thank you for affording us the opportunity to respond.   Regards,   HARLAND CLARKE CORP Premier Services[redacted]

Complaint: [redacted]
I am rejecting this response because: Email correspondence when the order number and phone number being given was provided is not acceptable. You were contacted and ignored that response to fulfill an order you were told not to. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the company made NO attempt on any level to contact me regarding any problem with the order (negotiable financial instruments including my bank account number, name and address) which included NO refund until I questioned that aspect of the order as well.Again - the ONLY reason I was made aware of any problem with the order was when I checked the status of the order and found the order had been returned (without any indication of to it was returned or where it was returned). As well, I have never been provided ANY reason for the company not delivering the order - my bank confirmed correct delivery address on file to an address with 24 hour access/desk clerk.I will follow the example of Harland Clarke - I should be as obstinate in cooperation about this order. The only thing more ridiculous was Harland Clarke having my bank harass me with some empty apology (after the complaint to your office) while still refusing to answer any of the former concerns.
Regards,
[redacted]

February 3, 2016 Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Attn:  [redacted] / Dispute Resolution Specialist Ref:  [redacted], ID# [redacted] Dear Ms. [redacted], On behalf of Harland Clarke, thank you for your communication on January 28, 2016, notifying of a...

complaint filed by [redacted]. I sincerely thank you for affording us the opportunity to further investigate this matter, as we take our customer’s comments very seriously. Contact with Mr. [redacted] and his financial institution are underway as additional information is needed to further assist.  Documentation of our findings will be forwarded to The Revdex.com as soon as possible. Regards, HARLAND CLARKE CORP Premier Services

Thank you for the response, the issue was addressed and fixed. I thank you for your help in this matter.   Best Regards, [redacted]

Dear Ms. [redacted], On behalf of Harland Clarke, thank you for your communication on August 19, 2015, notifying of a complaint filed by [redacted]. In an effort to collaboratively resolve this matter, Ms. [redacted] was issued a credit in the amount of $11.36. I hope this information is helpful. Please provide confirmation that the complaint process has been successfully concluded, or please advise if further information is required. We value our client’s complete satisfaction and look forward to providing our services in the future. Again, thank you for allowing us the opportunity to respond to this complaint. Sincerely, _________________________ [redacted]
[redacted]
[redacted]
[redacted]
[redacted]