Roberts Custom Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itThe owner sent workers out to look at the items that were in dispute The rail that they brought to go over the existing fence sections would not work It would come up to high in regards to the existing posts We told them that would not be acceptable and we would keep it the way it was To remove the existing posts would damage the cement and pavers They looked at the rail attachments and we showed them where they had been cut out to big and they explained that they had used the wrong tool when originally done and would have to come back another day to fix They returned a couple days later and replaced them but the cut outs were still not 100% but better than originally The work was still not 100% to our satisfaction We spoke with the owner on Saturday and informed him that his workers had informed us that they had originally used the wrong tool when we showed them our concerns and they knowingly made the cuts too big and had not notified us of same The owner states his workers had informed him We voiced our continued concern about the attachment piecesTo get this project done and behind us we agreed to a $deduction off the balance owed We probably erred in just taking $deduction seeing that we did not get the original ordered fence and the step rail attachments are still not 100% We will not recommend this company to anyone in the future Besides the wrong product being ordered by the owner and installed poorly the owners attitude and verbal outburst are not acceptable A business owner cannot and should not be loud and yell at his customers I can only imagine what the poor employees have to deal with