We received a complaint today via mail with ID # [redacted] The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their purchase price in fullThe item was received by our warehouse on Monday of this week and we ask that customers anticipate a refund within hoursThis particular item was refunded this morning via PayPal with transaction ID [redacted] We apologize for any inconvenience this may have causedPerhaps moving forward we need to better clarify that returns will take up to hours and potentially a bit longer with the additional volume of the Holiday season Thank you, Corey R [redacted] Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Thank you very much for bringing this to our attentionIt is our priority to make sure that our customers have a pleasurable experience when shopping at Roberts, whether in store or onlineWe received a notification from our customer via eBay messages stating that her camera was defectiveWe replied to the customer via eBay messages and stated that we could either refund her in full or offer an upgrade in cameras from a WG-to a WG-because we had sold out of the model she had purchasedThe customer wrote us back and informed us that she was just interested in a refund and that she had initiated the return of the defective camera on April 6thWe replied to the customer letting her know that upon receipt of the defective camera her account would be refunded in fullI'm hopeful that this matter was resolved to the customer's satisfactionThank you, [redacted] Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
We received a complaint today via mail with ID #[redacted]. The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their...
purchase price in full. The item was received by our warehouse on Monday of this week and we ask that customers anticipate a refund within 48 hours. This particular item was refunded this morning via PayPal with transaction ID [redacted].
We apologize for any inconvenience this may have caused. Perhaps moving forward we need to better clarify that returns will take up to 48 hours and potentially a bit longer with the additional volume of the Holiday season.
Thank you,
Corey R[redacted]Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Thank you very much for bringing this to our attention. It is our priority to make sure that our customers have a pleasurable experience when shopping at Roberts, whether in store or online. We received a notification from our customer via eBay messages stating that...
her camera was defective. We replied to the customer via eBay messages and stated that we could either refund her in full or offer an upgrade in cameras from a WG-2 to a WG-10 because we had sold out of the model she had purchased. The customer wrote us back and informed us that she was just interested in a refund and that she had initiated the return of the defective camera on April 6th. We replied to the customer letting her know that upon receipt of the defective camera her account would be refunded in full.
I'm hopeful that this matter was resolved to the customer's satisfaction.
Thank you,
[redacted]Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We received a complaint today via mail with ID # [redacted] The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their purchase price in fullThe item was received by our warehouse on Monday of this week and we ask that customers anticipate a refund within hoursThis particular item was refunded this morning via PayPal with transaction ID [redacted] We apologize for any inconvenience this may have causedPerhaps moving forward we need to better clarify that returns will take up to hours and potentially a bit longer with the additional volume of the Holiday season Thank you, Corey R [redacted] Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Thank you very much for bringing this to our attentionIt is our priority to make sure that our customers have a pleasurable experience when shopping at Roberts, whether in store or onlineWe received a notification from our customer via eBay messages stating that her camera was defectiveWe replied to the customer via eBay messages and stated that we could either refund her in full or offer an upgrade in cameras from a WG-to a WG-because we had sold out of the model she had purchasedThe customer wrote us back and informed us that she was just interested in a refund and that she had initiated the return of the defective camera on April 6thWe replied to the customer letting her know that upon receipt of the defective camera her account would be refunded in fullI'm hopeful that this matter was resolved to the customer's satisfactionThank you, [redacted] Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
We received a complaint today via mail with ID #[redacted]. The complaint issued states that a customer bought an item from us that would not work with their particular camera and we issued a return label and offered to refund their...
purchase price in full. The item was received by our warehouse on Monday of this week and we ask that customers anticipate a refund within 48 hours. This particular item was refunded this morning via PayPal with transaction ID [redacted].
We apologize for any inconvenience this may have caused. Perhaps moving forward we need to better clarify that returns will take up to 48 hours and potentially a bit longer with the additional volume of the Holiday season.
Thank you,
Corey R[redacted]Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Thank you very much for bringing this to our attention. It is our priority to make sure that our customers have a pleasurable experience when shopping at Roberts, whether in store or online. We received a notification from our customer via eBay messages stating that...
her camera was defective. We replied to the customer via eBay messages and stated that we could either refund her in full or offer an upgrade in cameras from a WG-2 to a WG-10 because we had sold out of the model she had purchased. The customer wrote us back and informed us that she was just interested in a refund and that she had initiated the return of the defective camera on April 6th. We replied to the customer letting her know that upon receipt of the defective camera her account would be refunded in full.
I'm hopeful that this matter was resolved to the customer's satisfaction.
Thank you,
[redacted]Director of OperationsRoberts Distributorswww.robertscamera.comwww.usedphotopro.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]