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Roberts General Excavating

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Roberts General Excavating Reviews (1)

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*** ** *** ** *** ** *** RE: Aspen Dental Account N umber *** Revdex.com Complaint ID # * *** Dear Ms***: Thank you for sharing your concerns about the treatment recommendation that you receivedl am writing to you on bchal f of
the Tcrrc Haute, IN Aspen Dental branded practice, owned and operated by Philco Group LLCl ce1iainly do apologize for your experience at the Terre Haute, IN Aspen Dental office J am in receipt of your complaint filed wi th the Revdex.comRecommendations for treatment arc the sole responsibility of the dentistlf thc dentist feels that the treatment requested is not in the best interest of the patient, he or she can refuse to provide that treatmentAs a consumer, the patient always has the right to other opinions and or to seek treatment elsewhereThe Office Manager, Ina has reviewed this matter with the treating dentist and hygienistThe response is as follows: "The patient has moderate to advanced periodontal diseaseIt would actually be a disservice to continue to do a standard cleaningThe patient has an active infection in her gums and if it goes untreated she will eventually loose bone and then her teethYes, it is always the patient's choice whether to accept recommended treatment or not; however we cannot support her doing something that could affect the health of her teeth and could eventually cause other health issues if left untreated"...Office Manager, Ina, Sincerely,InaOffice ManagerSenior Patient Satisfaction SpecialistFax: (315) 295-

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