Robert's New England Company - L.L.C.

DISGUSTING!!! I hired Robert in April to pain the exterior of my house! Once the house was painted we started experiencing extreme warping of our siding. I contacted Robert and he came out and blamed the paint (that he so highly recommended before!! After two plus months of going back and forth robert continues to blame the paint and wanted the paint company to pay for the damage siding. The paint company came out to check the damage they then referred us to a overall manager for the company, and that manager came out to view the damage in the house and went back to talk to their corporate and see if they were able to fund for the damage siding. I had to siding companies come out and both company said the sighting was completely ruined and needed to be replaced through the entire house. Minimal cost about $13,000! Today the paint company has come back and said they spoken to their legal department and are not responsible for the damage as it was the negligence of the painter to not know about his products. I have many photos of the damage that has been caused from this Paint. I contacted Rob or after I talk to the paint company when they told me they were UNABLE to replace it he told me if" I didn't put my two cents in that they would've replaced it and if I want it fixed I can take him to court and sue him." Which I will be ! HE CONTINUD TO SCREAM AT ME!!! His contract says that he backs up his work and he does not!! The job was [redacted] to begin with and I do not recommend anyone use him for anything!! He is unprofessional and unreliable he hung up after screaming at me on the phone and will not answer my phone calls or emails as he barely did through this entire process. He has been very childish! He claims he has 40 years plus of experience then he should have known to check what can and cannot be used as the paint company supplies all the info on their website. He is an it do not use him! I WILLLLLL BE taking this further and suing as well as making sure it is known what he did to me and my family! Anyone want to see photos feel free to e mail me and I will show you them! [redacted]

Complaint: [redacted]
I am rejecting this response because:
Mr. [redacted] description of the condition of my floor is an
exaggeration. While the floor was not in the great shape, the fact of the
matter is that the tape he applied pulled up the finish of my floor. If Mr.
[redacted] had concerns about the condition of the floor before he started the job,
one would expect that his 40 years of experience would tell him to use a tarp
, blue painters tape, like most painters use or not leave masking tape on the floor
for over one week. To be clear, we did not have a conversation about the
condition of my floor before he started the job. 
When I contacted Mr. [redacted] about the floor damage he was
adamant that he would fix or repair the damage he had done at no cost to me and mentioned that
he would go through his insurance company if needed. Mr. [redacted] suggested I have
his long time friend and business associate come to give an estimate on
refinishing, and we discussed a $600 credit that Mr. [redacted] would pay directly to
his friend. Based on this conversation, I allowed his business associate into
my home and he did give me an estimate. I suspect that Mr. [redacted] and his
associate had planned this outcome and I regret extending that level of trust
to both of them.
Mr. [redacted] states that the painting job was perfect. This is
inaccurate; I would describe the finished product as good, with some
imperfections. Mr. [redacted] or a crew members had to return to my home on 3 separate
occasions to do final touch ups. On the final visit he insisted on coming at a
time when neither me or my wife could be home and left without correcting 2
spots that my wife had pointed out to him the day before, and left marked with
a post it as he had instructed. Additionally, Mr. [redacted] verbally agreed to patch
and paint a soffit in my kitchen while he was doing the ceiling and he did not
do this, but left a post it note saying he did not do this. After the 3 touch
ups visits we decided that the finished job was ‘good enough’ because we cannot
take more time off from work to have Mr. [redacted] return again. 
As an aside, I would also like to mention some other
experiences with Mr. [redacted] which we overlooked at the time, but now seem like
indicators of the lack of professionalism we are seeing now. One of Mr. [redacted] crew members drank water straight from my kitchen faucet (my wife asked that
this not be repeated). The next day, the extension hose that attached to that
faucet became detached and needed a quick repair (which we did ourselves). We
are a non smoking home; so clearly noticed the odor of cigarette smoke in our
garage and found cigarette butts in the driveway after his crew had visited.
Coincidentally, our garage door opener broke during the time Mr. [redacted] and his
crew was on site. Upon inspection it was clear that the flywheel was ground
down indicating that the door was held open while the mechanism was turning.
When mentioned to Mr. [redacted], he denied any responsibility, which now does not
seem surprising.  
At the end of the day, the damage to my floor is a result of
Mr. [redacted] failure to appropriately protect my the floor. It is expected that a
contractor leave a home in better condition after a job, not worse.
A professional in this industry for 40 years should have know to use alternite means to protect my floor.I am dissappointed in his lack of ownership and resposibility in his companys actions. We are seeking full payment for damages caused by his company. The cost of refinishing the floor. 
 
Sincerely,
[redacted]

We were hired  by Mr. [redacted] to remove popcorn acoustic texture from two ceilings. As a natter of course we covered the entire floor to protect against spills. At this time we noticed that the floor was in terrible shape. There were numerous stains, gouges. worn and discolored areas but we...

protected it anyway.  Mr. [redacted] indicated that he new the floor was in need of refinishing. Upon completion of the painting, which came out perfect, we removed the masking on the floor and discovered that the masking tape had pulled up a small portion of the finish. I explained that we stand behind our work and arranged to have a professional floor finisher with over 40 years of experience, assess the damage. Please see attached report.   After his inspection he informed me that the floor had been recoated improperly without being  washed, or screened in preparation for the new finish and as a result there was an  improper bond of the new material to the old floor which resulted in the tape peeling part of the second finish. In over 40 years of business I have never had masking tape pull the finish off a  polyurethane floor finish that was properly installed. I also checked with the masking tape distributer and they have never had a complaint of that nature. They explained that the only problem  with tape is adhesive transfer when the glue seperates from the tape and glue residue stays on the floor. The residue can easily be wiped up with denatured alcohol without disturbing the polyurethane finish. Mr. [redacted]  explained that the floor need to be redone but that we  should not be responsible for the whole floor being refinished. We offered Mr. [redacted] $600.00 toward the price  of refinishing the floor. When  we got the inspection report we realized that we were not at fault and  the offer was  withdrawn. We suggested that Mr. [redacted] should contact the people that refinished his floor improperly for any recompoence.  Mr. [redacted]  then filed his complaint demanding total coverage  of a complete floor sanding and refinishing. To be clear, based on over 40 years of experience, the floor finisher's report , and  the report from the tape distributor, we do not accept any responsibility for damage to Mr. [redacted]  improperly installed finish