no no refund the problem with the shipment was that the prices they quoted were different than what they originally quoted. i.e. I have one email where they state one price for shipment and another email for another price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[If there is really an impact as claimed by Tiffany, Ishould be able to feel it. If I noticed it dropped because of an impact, whydidn't I pick the diamond up to just let Tiffany reset it? It would save me alot of time spent on communication with Tiffany, which is a very exhaustingexperience. Tiffany claimed that during the inspection and cleaningtwo weeks prior to the diamond dropped, there was no issue with the security ofthe stone. First of all, I did not think the staff inspected my ring aftercleaning because the whole process from him taking my ring and returning backto me was less than five minutes. Second, I want to ask Tiffany how did it ruleout the possibility that the ring had some issue and I was not informed at thattime, or there was damage caused by the cleaning process? The staff who cleanedmy ring (and my Mom’s ring) did not record any of our information or the ring’sinformation (I was not asked to fill a personal information form; I did not seehim record the ID of the ring). According to the manager at the Tiffany Chicagostore, a personal information form needs to be filled before the cleaningprocess. Obviously, the staff did not follow Tiffany’s standard cleaningprocess. If there is no record about my cleaning process, how did Tiffany claimfirmly that there was no issue with the process?There are so many things Tiffany did not do right as Istated in my original complaint and this letter. But Tiffany did not admit anyof them. The only thing Tiffany did is assuming customers did not do thingsright and trying to resolve the problem under this assumption.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],We have reviewed all of [redacted]'s orders and would first like to apologize that they did not meet the requested delivery date of February [redacted]. However, earlier this week an email was sent to [redacted] providing the UPS tracking information and confirmation of delivery as...
of February 19th for all of the orders in question. We again offer our sincere apologies for missing the requested date but this should provide closure to the situation. Thank you,Tim G[redacted]Tiffany & Co.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I called her per our conversation. She reviewed it wit upper management. Apologized and refunded the repair. I went through the process and missteps with Melissa from Tiffanys Based on this positive more so empathic response I will continue to shop Tiffanys Melissa also apologized for the cryptic response we spoke of. Regards [redacted]
Dear [redacted],Thank you for reaching out to Tiffany and CO. Your case is currently being reviewed with management and we look to provide you with an update as soon as possible via the contact information you provided. Should you have any additional questions in the interim, please reach out to...
our Customer Relations department at ###-###-#### Monday-Friday 9am-6pm EST. Sincerely, Melissa B[redacted]Tiffany and CO.
Dear [redacted],I reviewed the customer's concerns with our Business...
Sales Department that was involved with the initial order. From the information I've gathered, an initial order was placed with our Business Sales Dept. including the standard shipping charge associated with the merchandise that was ordered. [redacted] did not agree with the amount quoted for the shipping and voiced his concerns. The department manager offered assistance but this was declined.[redacted] placed the same order through our Miami store but on this occasion the sales person handling his order agreed to waive the shipping fees which it sounds like is what he wanted from the beginning. At this point we would consider this issue resolved.If there is anything additional required please let me know. Sincerely,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern, We reviewed the customers concerns with the sales management team. They worked with our inventory department to provide an alternative bracelet with the darkest stone available in this design. This second bracelet was provided complimentary, however [redacted] continues to be displeased with the coloring of this natural stone. As an alternative, a full refund was offered to [redacted] with the requirement that both bracelets be returned. Although [redacted] has declined both of our offers, we feel we have provided adequate solutions to address her concerns. Tim G[redacted] Tiffany and Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Thank you so much for your help with my complaint. My complaint has been resolved to my satisfaction. I'm very impressed with The Revdex.com. You made it happen!!! Thanks a ton.
Dear [redacted],I am very sorry to hear of the circumstances which have prompted your complaint. I have researched your specific situation and determined that this is a claim that should be made with your shipper.The standard paper envelope we received was torn with a large hole at the...
bottom. The only items inside were a small piece of bubble wrap and the completed repair form. This type of packaging is not sufficient to transport a bulky sterling silver bracelet. We have retained the damaged envelope and would be happy to return it to you so you may pursue a claim with your shipper. Please contact us directly at [redacted] to provide the address you would like the envelope shipped.If you have any additional questions or concerns please feel free to contact us at the number provided above.Thank you,Tim G[redacted]Assistant ManagerCustomer OperationsTiffany & Co.
Hello,We have made several attempts to get in touch with [redacted] but have had difficulty connecting with her. We will continue to follow up with her to address her concerns.Sincerely,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern:Our Sales team has been working with the customer to resolve their concerns. We are currently awaiting receipt of the item to move forward. Sincerely,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I will wait for a reply, however this reply does not offer a resolution so at this time I cannot say I am satisfied with a resoluton.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Hello, I wasn't available when the Revdex.com emails came in due to the holidays, and some personal events. I just opened the 2 emails today. One asking me to respond, and one saying the complaint has been closed since I didn't respond. I am rejecting the response by the Tiffany representative (Nora) to the Revdex.com because they stated they were working with me regarding the bracelet issue. They had told me they would have a merchandiser look for a darker stone as pictured on their website. I received the new piece on the [redacted] of December. When I opened the new piece the stone was exactly the same as my original piece. It was not dark. I did not have Nora's phone number and I waited for her call so that I could inform her of the continuing issue. Nora never called me back. I see she sent an email to the Revdex.com stating that she was working with me---but after sending a replacement bracelet out she never followed up again. So, today I located her phone number and called back----and I have basically been on the phone all morning trying to get some resolution to no avail. They keep saying to just return the piece but are taking no accountability for deceptive pictures on their website. Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Rajji Janjua
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
Not true I had a bracelet repaired there which they took out links and put the bracelet on my wrist it was no repaired properly and broke off somewhere in pieces, it is a tiffanys hammered cross the store has done nothing to replace the bracelet this is not acceptable igore is not assisting me properly! The bracelet needs to be replaced since it was not fixed properly this is not acceptable! He is refusing to help me because of the Revdex.com complaint which is why I escalated to the corporate level!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com,
We believe that we have sufficiently addressed all claims and continue to maintain our position that the Scottish Terrier Necklace that [redacted] listed is not genuine Tiffany & Co. merchandise. The photos that [redacted] provided do not change our position. These are not internal Tiffany QA images but rather sourced from unaffiliated third parties and they cannot be used as the basis to establish the authenticity of [redacted]'s piece.Sincerely,Tim G[redacted]Tiffany & Co.
no no refund the problem with the shipment was that the prices they quoted were different than what they originally quoted. i.e. I have one email where they state one price for shipment and another email for another price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[If there is really an impact as claimed by Tiffany, Ishould be able to feel it. If I noticed it dropped because of an impact, whydidn't I pick the diamond up to just let Tiffany reset it? It would save me alot of time spent on communication with Tiffany, which is a very exhaustingexperience. Tiffany claimed that during the inspection and cleaningtwo weeks prior to the diamond dropped, there was no issue with the security ofthe stone. First of all, I did not think the staff inspected my ring aftercleaning because the whole process from him taking my ring and returning backto me was less than five minutes. Second, I want to ask Tiffany how did it ruleout the possibility that the ring had some issue and I was not informed at thattime, or there was damage caused by the cleaning process? The staff who cleanedmy ring (and my Mom’s ring) did not record any of our information or the ring’sinformation (I was not asked to fill a personal information form; I did not seehim record the ID of the ring). According to the manager at the Tiffany Chicagostore, a personal information form needs to be filled before the cleaningprocess. Obviously, the staff did not follow Tiffany’s standard cleaningprocess. If there is no record about my cleaning process, how did Tiffany claimfirmly that there was no issue with the process?There are so many things Tiffany did not do right as Istated in my original complaint and this letter. But Tiffany did not admit anyof them. The only thing Tiffany did is assuming customers did not do thingsright and trying to resolve the problem under this assumption.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],We have reviewed all of [redacted]'s orders and would first like to apologize that they did not meet the requested delivery date of February [redacted]. However, earlier this week an email was sent to [redacted] providing the UPS tracking information and confirmation of delivery as...
of February 19th for all of the orders in question. We again offer our sincere apologies for missing the requested date but this should provide closure to the situation. Thank you,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I called her per our conversation. She reviewed it wit upper management. Apologized and refunded the repair. I went through the process and missteps with Melissa from Tiffanys Based on this positive more so empathic response I will continue to shop Tiffanys Melissa also apologized for the cryptic response we spoke of. Regards [redacted]
Dear [redacted],Thank you for reaching out to Tiffany and CO. Your case is currently being reviewed with management and we look to provide you with an update as soon as possible via the contact information you provided. Should you have any additional questions in the interim, please reach out to...
our Customer Relations department at ###-###-#### Monday-Friday 9am-6pm EST. Sincerely, Melissa B[redacted]Tiffany and CO.
Dear [redacted],I reviewed the customer's concerns with our Business...
Sales Department that was involved with the initial order. From the information I've gathered, an initial order was placed with our Business Sales Dept. including the standard shipping charge associated with the merchandise that was ordered. [redacted] did not agree with the amount quoted for the shipping and voiced his concerns. The department manager offered assistance but this was declined.[redacted] placed the same order through our Miami store but on this occasion the sales person handling his order agreed to waive the shipping fees which it sounds like is what he wanted from the beginning. At this point we would consider this issue resolved.If there is anything additional required please let me know. Sincerely,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To Whom it May Concern, We reviewed the customers concerns with the sales management team. They worked with our inventory department to provide an alternative bracelet with the darkest stone available in this design. This second bracelet was provided complimentary, however [redacted] continues to be displeased with the coloring of this natural stone. As an alternative, a full refund was offered to [redacted] with the requirement that both bracelets be returned. Although [redacted] has declined both of our offers, we feel we have provided adequate solutions to address her concerns. Tim G[redacted] Tiffany and Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Thank you so much for your help with my complaint. My complaint has been resolved to my satisfaction. I'm very impressed with The Revdex.com. You made it happen!!! Thanks a ton.
Dear [redacted],I am very sorry to hear of the circumstances which have prompted your complaint. I have researched your specific situation and determined that this is a claim that should be made with your shipper.The standard paper envelope we received was torn with a large hole at the...
bottom. The only items inside were a small piece of bubble wrap and the completed repair form. This type of packaging is not sufficient to transport a bulky sterling silver bracelet. We have retained the damaged envelope and would be happy to return it to you so you may pursue a claim with your shipper. Please contact us directly at [redacted] to provide the address you would like the envelope shipped.If you have any additional questions or concerns please feel free to contact us at the number provided above.Thank you,Tim G[redacted]Assistant ManagerCustomer OperationsTiffany & Co.
Hello,We have made several attempts to get in touch with [redacted] but have had difficulty connecting with her. We will continue to follow up with her to address her concerns.Sincerely,Tim G[redacted]Tiffany & Co.
Tiffany's should exchange the product and have the supplier address the defect.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
To whom it may concern:Our Sales team has been working with the customer to resolve their concerns. We are currently awaiting receipt of the item to move forward. Sincerely,Tim G[redacted]Tiffany & Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I will wait for a reply, however this reply does not offer a resolution so at this time I cannot say I am satisfied with a resoluton.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Hello, I wasn't available when the Revdex.com emails came in due to the holidays, and some personal events. I just opened the 2 emails today. One asking me to respond, and one saying the complaint has been closed since I didn't respond. I am rejecting the response by the Tiffany representative (Nora) to the Revdex.com because they stated they were working with me regarding the bracelet issue. They had told me they would have a merchandiser look for a darker stone as pictured on their website. I received the new piece on the [redacted] of December. When I opened the new piece the stone was exactly the same as my original piece. It was not dark. I did not have Nora's phone number and I waited for her call so that I could inform her of the continuing issue. Nora never called me back. I see she sent an email to the Revdex.com stating that she was working with me---but after sending a replacement bracelet out she never followed up again. So, today I located her phone number and called back----and I have basically been on the phone all morning trying to get some resolution to no avail. They keep saying to just return the piece but are taking no accountability for deceptive pictures on their website. Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Rajji Janjua
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...
and have determined that my complaint has NOT been resolved because:
Not true I had a bracelet repaired there which they took out links and put the bracelet on my wrist it was no repaired properly and broke off somewhere in pieces, it is a tiffanys hammered cross the store has done nothing to replace the bracelet this is not acceptable igore is not assisting me properly! The bracelet needs to be replaced since it was not fixed properly this is not acceptable! He is refusing to help me because of the Revdex.com complaint which is why I escalated to the corporate level!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com,
We believe that we have sufficiently addressed all claims and continue to maintain our position that the Scottish Terrier Necklace that [redacted] listed is not genuine Tiffany & Co. merchandise. The photos that [redacted] provided do not change our position. These are not internal Tiffany QA images but rather sourced from unaffiliated third parties and they cannot be used as the basis to establish the authenticity of [redacted]'s piece.Sincerely,Tim G[redacted]Tiffany & Co.