They are supposed to refund my money. I'm being told the cashiers check will be sent today by *** I was waiting to be sure I'm getting my money
back before answering
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer left a deposit on a vehicle and we ended our advertisingSeveral days later he called and said his wife wouldn't allow him to make the purchaseIt is our policy that a deposit is refundable if there is an issue on our end (vehicle, financing, etc) but if we have to readvertise a vehicle
due to someone just changing their mind then we use the deposit money to cover the cost of thatNo refund will be given since this is the case here
Complaint: ***
I am rejecting this response because: This is factually untrue...I have not been offered anything from them to settle this problem permanently and I have sent off emails to them recently to resolve the problem only to be ignored again like in the past...the area in question that I was aware of in a picture taken far away was one of the costliest to fix because from far away they called it a blemish that could not be seen in the pictureHigh mileage vehicles doesn`t mean they are wrecks which they called this car stunning and straight in their ad but it was the opposite when I received it.. I do not expect this to get resolved from this dealership even though they finally admitted in emails on the online website that I bought this car from that they were at fault and wanted to make it right only because of a company they hired to settle this dispute and they ruled in my favor against this dealership and I haven`t heard from them since I have sent them emails recently for this to get resolved and if it does I will inform the Revdex.com...
Regards,
*** ***
Complaint: ***
*** did not offer to pay for the hose that was replaced the same night I bought the truckHe also failed to say anything about all of the rear lights not working on the truckHe did sent some money to help pay for the drive shaft which was totally damagedAfter looking at the drive shift I think the shaft was hit with a fork lift most likely at a auto auction copartI think someone bought this truck damaged at a copart auction and did some repairs and sold it to meI did get an Oasis report on the truck and found out after spending close to in repairs and new tires that the truck was under a ESP warranty Which the dealer should have known this !!!!! After looking at the Oasis report I am convinced this truck is truly a LEMON !! It has been in the shop almost every month since 2009.and it is now getting the second engine to be replacedAlso the mileage on the truck can not be correct if the engine was replaced.
I am rejecting this response because:
Regards,
*** ***
We have been working with the buyer to come to a resolutionI currently have an offer to split his repair costs since a large part of them were an item he stated he was aware of already and also there is obviously wear and tear on a 100k mile plus vehicleI will respond in full once we have come
to a conclusion in our negotiationThank you for your time
Buyer had won a vehicle on *** where we require a $depositBuyer stated they would have full payment to us within a few daysMore than a week went by and the hold on the vehicle expired so it was put back up for saleWe messaged the buyer on *** with no responseThey then randomly said
they sent payment, again we waited several days and no payment was receivedWe then sold the truck to another party and the following day the payment arrivedWe refunded the full amount less the $deposit which was forfeited as per the terms of our sale on ***
We are picking the title up from DMV this weekThe customer still has a valid temp tag and our ads all state titles can take up to daysThere is no issue here what so ever and title will be sent out this week.Eric
Mr *** did not purchase a vehicle directly from usHe purchased from a finance company who we wholesaled this truck toHowever, we have still attempted to help Mr*** far more than was requiredWe sent a check to him to cover the issue he had on his way home which was just a coolant hose
the cracked (piece of plastic on a old truck with 100k miles on it, these things can happen)There was a delay on the title because of a cl***al error but as a courtesy we made his first month car payment because of this delayHe was planning on using this truck to do heavy hauling for commercial use, we hadn't heard from him for quire some time and then he called saying the engine was having issues and could we help himThis was far beyond the day engine/trans warranty he was given and we had already helped him with issues as a courtesy even though they were not covered under warrantyThe truck was not a lemon, it was a used vehicle with over 100k miles on itMr*** cashed our checks and acknowledged they were a courtesy and we had no further liability toward this vehicleI would need to dig up these cashed checks which would take me some time but if needed I will do this at your request***
Complaint: ***
I am rejecting this response because:I was communicating directly with the Sales Manager Brian M*** and notifying him regarding the details of the transaction. I can provide email and text communication regarding the timeline of events. I was never notified the vehicle sold after I wired the funds as they instructed, never contacted regarding providing a refund (I had to call to find out), now...this is the first time I'm hearing of this response from the business about withholding $500?? Would one have thought contact should have been made with me before having to file this claim? It was very difficult to even get the check mailed that I did finally receive. I am not asking for anything other than what a I deserve...no additional interest on my money or refund of bank charges for the wires sent. They have held the $I wired them for transportation of a vehicle they sold to another buyer. I believe they did this to take a higher offer and void my transaction. Thant's fine, but I deserve all my money refunded, as anyone would expect.
Regards,
*** ***
They are supposed to refund my money. I'm being told the cashiers check will be sent today by *** I was waiting to be sure I'm getting my money
back before answering
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer left a deposit on a vehicle and we ended our advertisingSeveral days later he called and said his wife wouldn't allow him to make the purchaseIt is our policy that a deposit is refundable if there is an issue on our end (vehicle, financing, etc) but if we have to readvertise a vehicle
due to someone just changing their mind then we use the deposit money to cover the cost of thatNo refund will be given since this is the case here
Complaint: ***
I am rejecting this response because: This is factually untrue...I have not been offered anything from them to settle this problem permanently and I have sent off emails to them recently to resolve the problem only to be ignored again like in the past...the area in question that I was aware of in a picture taken far away was one of the costliest to fix because from far away they called it a blemish that could not be seen in the pictureHigh mileage vehicles doesn`t mean they are wrecks which they called this car stunning and straight in their ad but it was the opposite when I received it.. I do not expect this to get resolved from this dealership even though they finally admitted in emails on the online website that I bought this car from that they were at fault and wanted to make it right only because of a company they hired to settle this dispute and they ruled in my favor against this dealership and I haven`t heard from them since I have sent them emails recently for this to get resolved and if it does I will inform the Revdex.com...
Regards,
*** ***
Complaint: ***
*** did not offer to pay for the hose that was replaced the same night I bought the truckHe also failed to say anything about all of the rear lights not working on the truckHe did sent some money to help pay for the drive shaft which was totally damagedAfter looking at the drive shift I think the shaft was hit with a fork lift most likely at a auto auction copartI think someone bought this truck damaged at a copart auction and did some repairs and sold it to meI did get an Oasis report on the truck and found out after spending close to in repairs and new tires that the truck was under a ESP warranty Which the dealer should have known this !!!!! After looking at the Oasis report I am convinced this truck is truly a LEMON !! It has been in the shop almost every month since 2009.and it is now getting the second engine to be replacedAlso the mileage on the truck can not be correct if the engine was replaced.
I am rejecting this response because:
Regards,
*** ***
We have been working with the buyer to come to a resolutionI currently have an offer to split his repair costs since a large part of them were an item he stated he was aware of already and also there is obviously wear and tear on a 100k mile plus vehicleI will respond in full once we have come
to a conclusion in our negotiationThank you for your time
We have worked to a settlement and are taking the vehicle backThe buyer has agreed to update you about this once the process is complete.***
Buyer had won a vehicle on *** where we require a $depositBuyer stated they would have full payment to us within a few daysMore than a week went by and the hold on the vehicle expired so it was put back up for saleWe messaged the buyer on *** with no responseThey then randomly said
they sent payment, again we waited several days and no payment was receivedWe then sold the truck to another party and the following day the payment arrivedWe refunded the full amount less the $deposit which was forfeited as per the terms of our sale on ***
We are picking the title up from DMV this weekThe customer still has a valid temp tag and our ads all state titles can take up to daysThere is no issue here what so ever and title will be sent out this week.Eric
Mr *** did not purchase a vehicle directly from usHe purchased from a finance company who we wholesaled this truck toHowever, we have still attempted to help Mr*** far more than was requiredWe sent a check to him to cover the issue he had on his way home which was just a coolant hose
the cracked (piece of plastic on a old truck with 100k miles on it, these things can happen)There was a delay on the title because of a cl***al error but as a courtesy we made his first month car payment because of this delayHe was planning on using this truck to do heavy hauling for commercial use, we hadn't heard from him for quire some time and then he called saying the engine was having issues and could we help himThis was far beyond the day engine/trans warranty he was given and we had already helped him with issues as a courtesy even though they were not covered under warrantyThe truck was not a lemon, it was a used vehicle with over 100k miles on itMr*** cashed our checks and acknowledged they were a courtesy and we had no further liability toward this vehicleI would need to dig up these cashed checks which would take me some time but if needed I will do this at your request***
Complaint: ***
I am rejecting this response because:I was communicating directly with the Sales Manager Brian M*** and notifying him regarding the details of the transaction. I can provide email and text communication regarding the timeline of events. I was never notified the vehicle sold after I wired the funds as they instructed, never contacted regarding providing a refund (I had to call to find out), now...this is the first time I'm hearing of this response from the business about withholding $500?? Would one have thought contact should have been made with me before having to file this claim? It was very difficult to even get the check mailed that I did finally receive. I am not asking for anything other than what a I deserve...no additional interest on my money or refund of bank charges for the wires sent. They have held the $I wired them for transportation of a vehicle they sold to another buyer. I believe they did this to take a higher offer and void my transaction. Thant's fine, but I deserve all my money refunded, as anyone would expect.
Regards,
*** ***