First, thank you for allowing Robertson Kitchen & Bath Gallery to respond to the concern of the customer [redacted] who is a customer of the contractor, came to our showroom to pick out bathroom items as she mentions in her complaint dated December 3rdCalls were made to our customer, the contractor, to confirm that we were permitted to order the products picked out by [redacted] This is a standard practice of Robertson Kitchen & Bath GalleryWe must get the approval of the contractor because he is who we must bill and get paid fromAlthough we try our best to accommodate the person choosing the items we must get the approval of our customer, the contractor, to make certain that the items will fit the budget that is set for the job and they will be items that physically fit the space that is being built/remodeledAlso, [redacted] states that she placed two calls to the salesperson's supervisorWe agree with that statementHowever, the two calls were placed on the afternoon of the December 3rdThe supervisor was out of the office but immediately returned the phone call on the morning of December 4thIt appears the complaint had already been filed after the two calls on the afternoon of December 3rdThe items were ordered after approval and all items with the exception of the shower door have been received and picked upUnfortunately, the shower door order was cancelled because the delivery date was for late DecemberIt is our understanding that the door was ordered elsewhereWe hope this helps to explain details of what occurred and caused Concern # [redacted] to be filed with The Revdex.com
First, thank you for allowing Robertson Kitchen & Bath Gallery to respond to the concern of the customer[redacted] who is a customer of the contractor, came to our showroom to pick out bathroom items as she mentions in her complaint dated December 3rd. Calls were made to our customer, the...
contractor, to confirm that we were permitted to order the products picked out by [redacted] This is a standard practice of Robertson Kitchen & Bath Gallery. We must get the approval of the contractor because he is who we must bill and get paid from. Although we try our best to accommodate the person choosing the items we must get the approval of our customer, the contractor, to make certain that the items will fit the budget that is set for the job and they will be items that physically fit the space that is being built/remodeled. Also, [redacted] states that she placed two calls to the salesperson's supervisor. We agree with that statement. However, the two calls were placed on the afternoon of the December 3rd. The supervisor was out of the office but immediately returned the phone call on the morning of December 4th. It appears the complaint had already been filed after the two calls on the afternoon of December 3rd. The items were ordered after approval and all items with the exception of the shower door have been received and picked up. Unfortunately, the shower door order was cancelled because the delivery date was for late December. It is our understanding that the door was ordered elsewhere. We hope this helps to explain details of what occurred and caused Concern # [redacted] to be filed with The Revdex.com
First, thank you for allowing Robertson Kitchen & Bath Gallery to respond to the concern of the customer [redacted] who is a customer of the contractor, came to our showroom to pick out bathroom items as she mentions in her complaint dated December 3rdCalls were made to our customer, the contractor, to confirm that we were permitted to order the products picked out by [redacted] This is a standard practice of Robertson Kitchen & Bath GalleryWe must get the approval of the contractor because he is who we must bill and get paid fromAlthough we try our best to accommodate the person choosing the items we must get the approval of our customer, the contractor, to make certain that the items will fit the budget that is set for the job and they will be items that physically fit the space that is being built/remodeledAlso, [redacted] states that she placed two calls to the salesperson's supervisorWe agree with that statementHowever, the two calls were placed on the afternoon of the December 3rdThe supervisor was out of the office but immediately returned the phone call on the morning of December 4thIt appears the complaint had already been filed after the two calls on the afternoon of December 3rdThe items were ordered after approval and all items with the exception of the shower door have been received and picked upUnfortunately, the shower door order was cancelled because the delivery date was for late DecemberIt is our understanding that the door was ordered elsewhereWe hope this helps to explain details of what occurred and caused Concern # [redacted] to be filed with The Revdex.com
First, thank you for allowing Robertson Kitchen & Bath Gallery to respond to the concern of the customer[redacted] who is a customer of the contractor, came to our showroom to pick out bathroom items as she mentions in her complaint dated December 3rd. Calls were made to our customer, the...
contractor, to confirm that we were permitted to order the products picked out by [redacted] This is a standard practice of Robertson Kitchen & Bath Gallery. We must get the approval of the contractor because he is who we must bill and get paid from. Although we try our best to accommodate the person choosing the items we must get the approval of our customer, the contractor, to make certain that the items will fit the budget that is set for the job and they will be items that physically fit the space that is being built/remodeled. Also, [redacted] states that she placed two calls to the salesperson's supervisor. We agree with that statement. However, the two calls were placed on the afternoon of the December 3rd. The supervisor was out of the office but immediately returned the phone call on the morning of December 4th. It appears the complaint had already been filed after the two calls on the afternoon of December 3rd. The items were ordered after approval and all items with the exception of the shower door have been received and picked up. Unfortunately, the shower door order was cancelled because the delivery date was for late December. It is our understanding that the door was ordered elsewhere. We hope this helps to explain details of what occurred and caused Concern # [redacted] to be filed with The Revdex.com