Let me begin by praising the the work done by the crew that digs, the crew that installed re-bar, the gunite crew, those that poured the patio and the stone work crew We are pleased by your work! You deserve stars Moving onto the plumbing guys is slipping downhill just a bit I would only give you a because of some sloppy work that is now covered underground and the fact that you installed the wrong pump Paid for the variable speed but you installed the single speed pump which was corrected weeks later The construction crew that built the arbor and patio cover were just ok They are outsourced so we worked directly with them for our punch list They were easy to work with and corrected all our issues I still have to give them only a star as well The electrician, who is also outsourced, worked his tail off to meet our requests His work was great and I would give him a star rating All in all our pool, patio cover and arbor are beautifulOur design was changed slightly and for the most part looks exactly as the design shows We are happy with the finished product With that said, I could never, ever recommend Robertson Pools to anyone The managment of this company is horrendous and I, for one, cannot understand how they manage to stay in business Our project began construction on February 28, We closed the final punch list sometime in October By then I was so weary I failed to complete my construction diary where I documented the entire process Several things you need to know We had 4, yes project managers during the course of our project Two of them were firedOne was a new hire that came out for documentation onlyAnd the 4th manager showed up once never to be heard from again(Although we were told she was the best they had.) During our 1/month project, I have documented that a construction manager was actually on site a total of times Four of those visits occurred the first week of construction Four more visits occurred over months With one visit in the last months No one will communicateEveryone told us, "Here's my card, call or email if you have any questions." Well you can call and email all you want They do not respond Did I tell you that no one will communicate? We finally received action the day I posted negative remarks on their Facebook page Really? Robertson waited until I was so frustrated that I had to sink to social media to get their attention And just in case you think I may be overreacting and wanting to punish this company....let me reiterate that we have a beautiful pool But be prepared to manage the entire project should you hire Robertson Pools Fortunately my husband and I work from home Fortunately my husband is a certified project manager in another type of business and knows what he is doing His diligence saved Robertson Pools some very costly mistakes Fortunately we were able to be there during the day while construction took place If this does not describe you.....do not hire Robertson Pools
It has been over a year now since we signed a new pool contract with Robertson Pools and we still have not passed the final Frisco city inspectionWe have been waiting over months now for a handrail and warranty work on stones that have fallen off our waterfall and slidePoor communication from all levels and poor workmanshipIt has been and continues to be a terrible experienceWe DO NOT recommend
Let me begin by praising the the work done by the crew that digs, the crew that installed re-bar, the gunite crew, those that poured the patio and the stone work crew We are pleased by your work! You deserve stars Moving onto the plumbing guys is slipping downhill just a bit I would only give you a because of some sloppy work that is now covered underground and the fact that you installed the wrong pump Paid for the variable speed but you installed the single speed pump which was corrected weeks later The construction crew that built the arbor and patio cover were just ok They are outsourced so we worked directly with them for our punch list They were easy to work with and corrected all our issues I still have to give them only a star as well The electrician, who is also outsourced, worked his tail off to meet our requests His work was great and I would give him a star rating All in all our pool, patio cover and arbor are beautifulOur design was changed slightly and for the most part looks exactly as the design shows We are happy with the finished product With that said, I could never, ever recommend Robertson Pools to anyone The managment of this company is horrendous and I, for one, cannot understand how they manage to stay in business Our project began construction on February 28, We closed the final punch list sometime in October By then I was so weary I failed to complete my construction diary where I documented the entire process Several things you need to know We had 4, yes project managers during the course of our project Two of them were firedOne was a new hire that came out for documentation onlyAnd the 4th manager showed up once never to be heard from again(Although we were told she was the best they had.) During our 1/month project, I have documented that a construction manager was actually on site a total of times Four of those visits occurred the first week of construction Four more visits occurred over months With one visit in the last months No one will communicateEveryone told us, "Here's my card, call or email if you have any questions." Well you can call and email all you want They do not respond Did I tell you that no one will communicate? We finally received action the day I posted negative remarks on their Facebook page Really? Robertson waited until I was so frustrated that I had to sink to social media to get their attention And just in case you think I may be overreacting and wanting to punish this company....let me reiterate that we have a beautiful pool But be prepared to manage the entire project should you hire Robertson Pools Fortunately my husband and I work from home Fortunately my husband is a certified project manager in another type of business and knows what he is doing His diligence saved Robertson Pools some very costly mistakes Fortunately we were able to be there during the day while construction took place If this does not describe you.....do not hire Robertson Pools
It has been over a year now since we signed a new pool contract with Robertson Pools and we still have not passed the final Frisco city inspectionWe have been waiting over months now for a handrail and warranty work on stones that have fallen off our waterfall and slidePoor communication from all levels and poor workmanshipIt has been and continues to be a terrible experienceWe DO NOT recommend