This e-mail is in response to Complaint ID# [redacted] Mr [redacted] *** On 8-2-we returned to Mr***’s home and installed the air grill that was on back orderThe grill fit perfectOur install supervisor was on site and said that Mr [redacted] was satisfied with the work and that he would contact the Revdex.com the next day to close the complaintPlease let me know if there is any other follow up to do on my end Thank you [redacted] *** Technical Manager Gilmore Heat & Air
Revdex.com: I have reviewed the response made by the business in reference to my concernI would like them to investigate, make appropriate and fair compensation The salesman's name is [redacted] I do believe this is simply a delaying tactic as I have contacted the company numerous times from December through March I have called the vice-president of the company and left a voice mail and never received a call back I called [redacted] and never received a call backI also sent an email and never received a response They are asking for the contract informationMy address is [redacted] ***, Carmichael, CA There should be dozens of calls to this companyLastly, they indicated I did NOT qualify for the PG&E rebate when I called yesterday However, the email I received from PG&E indicates they never received a request This lack of follow-through, not calling me back, and failure to adequately inform me of the process is unacceptable Yes, I want this investigated both though Gilmore and the Revdex.com Thank You
I am somewhat new to the companyI was brought in to help make things better Since my arrival, we have made some major changes which included personnel changes Some people you mentioned are no longer with the company and one that you mention I am working with in the hopes that she can provide a better customer experience As for voice mails left for [redacted] , I have only witnessed the best of intentions and only an occasional dropped ballWith that said, I know we have had some issuesI have had to take the baton to the finish line for successful resolution a couple of times now and I intend to do the same in this instanceMiss [redacted] deserves resolutionThis is why I reached out to her by phone when this case was mistakenly closedWe are willing to cut a check for what we see as misleading rebate informationWhat I need to know is what rebate was received? The agreement indicated that $2,was due from ***If less was paid, I just need to know the difference As for [redacted] rebates, it states a "possible" (double underline) rebate of $2,Please let me know specifics of what triggered the calls that brought the unfortunate poor customer service I cannot undue the poor service that you experienced but I can address the [redacted] rebate
I am somewhat new to the company. I was brought in to help make things better. Since my arrival, we have made some major changes which included personnel changes. Some people you mentioned are no longer with the company and one that you mention I am working with in the hopes that she can provide a better customer experience. As for voice mails left for [redacted], I have only witnessed the best of intentions and only an occasional dropped ball. With that said, I know we have had some issues. I have had to take the baton to the finish line for successful resolution a couple of times now and I intend to do the same in this instance. Miss [redacted] deserves resolution. This is why I reached out to her by phone when this case was mistakenly closed. We are willing to cut a check for what we see as misleading rebate information. What I need to know is what rebate was received? The agreement indicated that $2,900 was due from [redacted]. If less was paid, I just need to know the difference. As for [redacted] rebates, it states a "possible" (double underline) rebate of $2,100. Please let me know specifics of what triggered the calls that brought the unfortunate poor customer service. I cannot undue the poor service that you experienced but I can address the [redacted] rebate.
This e-mail is in response to Complaint ID# [redacted]. Mr. [redacted]. On 8-2-17 we returned to Mr. [redacted]’s home and installed the air grill that was on back order. The grill fit perfect. Our install supervisor was on site and said that Mr. [redacted] was satisfied with the work and that he would...
contact the Revdex.com the next day to close the complaint. Please let me know if there is any other follow up to do on my end. Thank you [redacted] Technical Manager Gilmore Heat & Air
I am sorry that you are not happy with your experience with our company. We never want a client to have a bad experience. Our goal is to turn our clients into cheerleaders. If you will allow me the opportunity to investigate this, I will do what I can to turn this around. If you could please...
let me know what job this was I will make resolving your issue a priority.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. I would like them to investigate, make appropriate and fair compensation. The salesman's name is [redacted]. I do believe this is simply a delaying tactic as I have contacted the company numerous times from December through March. I have called the vice-president of the company and left a voice mail and never received a call back. I called [redacted] and never received a call back. I also sent an email and never received a response. They are asking for the contract information. My address is [redacted], Carmichael, CA. There should be dozens of calls to this company. Lastly, they indicated I did NOT qualify for the PG&E rebate when I called yesterday. However, the email I received from PG&E indicates they never received a request. This lack of follow-through, not calling me back, and failure to adequately inform me of the process is unacceptable. Yes, I want this investigated both though Gilmore and the Revdex.com. Thank You.
This e-mail is in response to Complaint ID# [redacted] Mr [redacted] *** On 8-2-we returned to Mr***’s home and installed the air grill that was on back orderThe grill fit perfectOur install supervisor was on site and said that Mr [redacted] was satisfied with the work and that he would contact the Revdex.com the next day to close the complaintPlease let me know if there is any other follow up to do on my end Thank you [redacted] *** Technical Manager Gilmore Heat & Air
Revdex.com: I have reviewed the response made by the business in reference to my concernI would like them to investigate, make appropriate and fair compensation The salesman's name is [redacted] I do believe this is simply a delaying tactic as I have contacted the company numerous times from December through March I have called the vice-president of the company and left a voice mail and never received a call back I called [redacted] and never received a call backI also sent an email and never received a response They are asking for the contract informationMy address is [redacted] ***, Carmichael, CA There should be dozens of calls to this companyLastly, they indicated I did NOT qualify for the PG&E rebate when I called yesterday However, the email I received from PG&E indicates they never received a request This lack of follow-through, not calling me back, and failure to adequately inform me of the process is unacceptable Yes, I want this investigated both though Gilmore and the Revdex.com Thank You
I am somewhat new to the companyI was brought in to help make things better Since my arrival, we have made some major changes which included personnel changes Some people you mentioned are no longer with the company and one that you mention I am working with in the hopes that she can provide a better customer experience As for voice mails left for [redacted] , I have only witnessed the best of intentions and only an occasional dropped ballWith that said, I know we have had some issuesI have had to take the baton to the finish line for successful resolution a couple of times now and I intend to do the same in this instanceMiss [redacted] deserves resolutionThis is why I reached out to her by phone when this case was mistakenly closedWe are willing to cut a check for what we see as misleading rebate informationWhat I need to know is what rebate was received? The agreement indicated that $2,was due from ***If less was paid, I just need to know the difference As for [redacted] rebates, it states a "possible" (double underline) rebate of $2,Please let me know specifics of what triggered the calls that brought the unfortunate poor customer service I cannot undue the poor service that you experienced but I can address the [redacted] rebate
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I am somewhat new to the company. I was brought in to help make things better. Since my arrival, we have made some major changes which included personnel changes. Some people you mentioned are no longer with the company and one that you mention I am working with in the hopes that she can provide a better customer experience. As for voice mails left for [redacted], I have only witnessed the best of intentions and only an occasional dropped ball. With that said, I know we have had some issues. I have had to take the baton to the finish line for successful resolution a couple of times now and I intend to do the same in this instance. Miss [redacted] deserves resolution. This is why I reached out to her by phone when this case was mistakenly closed. We are willing to cut a check for what we see as misleading rebate information. What I need to know is what rebate was received? The agreement indicated that $2,900 was due from [redacted]. If less was paid, I just need to know the difference. As for [redacted] rebates, it states a "possible" (double underline) rebate of $2,100. Please let me know specifics of what triggered the calls that brought the unfortunate poor customer service. I cannot undue the poor service that you experienced but I can address the [redacted] rebate.
This e-mail is in response to Complaint ID# [redacted]. Mr. [redacted]. On 8-2-17 we returned to Mr. [redacted]’s home and installed the air grill that was on back order. The grill fit perfect. Our install supervisor was on site and said that Mr. [redacted] was satisfied with the work and that he would...
contact the Revdex.com the next day to close the complaint. Please let me know if there is any other follow up to do on my end. Thank you [redacted] Technical Manager Gilmore Heat & Air
I am sorry that you are not happy with your experience with our company. We never want a client to have a bad experience. Our goal is to turn our clients into cheerleaders. If you will allow me the opportunity to investigate this, I will do what I can to turn this around. If you could please...
let me know what job this was I will make resolving your issue a priority.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. I would like them to investigate, make appropriate and fair compensation. The salesman's name is [redacted]. I do believe this is simply a delaying tactic as I have contacted the company numerous times from December through March. I have called the vice-president of the company and left a voice mail and never received a call back. I called [redacted] and never received a call back. I also sent an email and never received a response. They are asking for the contract information. My address is [redacted], Carmichael, CA. There should be dozens of calls to this company. Lastly, they indicated I did NOT qualify for the PG&E rebate when I called yesterday. However, the email I received from PG&E indicates they never received a request. This lack of follow-through, not calling me back, and failure to adequately inform me of the process is unacceptable. Yes, I want this investigated both though Gilmore and the Revdex.com. Thank You.
My complaint had been resolved, but I couldn't figure out how to resolve it using the website.