Robertson's

Initial Business Response /* (1000, 16, 2016/04/22) */
Mr. and Mrs. [redacted] were informed that if the porch were tore out that the brick inlay on the ledges would have to be remortered onto the new porch (Not by Farm & Home Concrete). There was discussion for multiple days about the porch and what...

would need to be done if it was tore out, which they concluded was too much of a hassle.
The porch is, of itself, its own entity, not to be part of the sidewalk as claimed by the [redacted] The work done at the [redacted] was stamped concrete with color added. No two pieces are ever the same, nor do we claim them to look like the pictures the [redacted] were referring to, pictures are used as a reference as concrete mix, colors, and base foundation change on every job. No one on the job smoked and we do our best to collect all mess left when we leave a site, we also returned the next day and were never told we left a mess. We treat it as our own home.
The chunks of concrete that are missing were not missing when we spent another, multiple, hours at the [redacted] the following day (after pouring their concrete) when we came to cut, hose, and seal. The chunks cannot be replaced without a complete repour of the sidewalk (the colors will not match, thus the [redacted] will again be displeased with their product). In this case a complete repour would be unnecessary as the chunks can be easily disguided.
The texts and calls have been practically nonstop from the [redacted] since August 2015. They were informed that the cracks could not be fixed and yet they chose to slander the business on facebook and on our cell phones. The "expansion" cuts are put in concrete so that "normal wear" occurs there and not elsewhere in the concrete. The TOPSOIL and the seed, purchased the same day, was given to the [redacted] free of charge and done only because Mrs. [redacted] insisted that the dirt be brought in and used as landscaping. We were informed that the "landscaping stones" would be removed prior to the start of removal of the backstep, in effort to prevent them being broken. As far as the machinery and rutting, we are a concrete company who subcontracts the landscaping portion of the jobs. If there was issue with rutting she should have talked to our landscaping contractor.
Tearing out the job in its entirety is unnecessary, and fixing the chunked portions is costly and the colors will not match the rest of the pour itself, as stated above. The landscaping issues were never included in a bid, therefore, anything costly was not considered, such as screened soil. We purchased 2 bags of grass seed, again the [redacted] were not charged for this, and spread one and a half bags on the [redacted]'s yard. We have tried everything shy of tearing the sidewalks out to resolve this with the Baileys, we choose not to look at the issue in person because of [redacted]'s hostility as displayed from the very beginning of this project.
We informed [redacted] (during her contact with [redacted]) that she should landscape around the "chunks" of concrete, such as flowers, shrubs, etc. Also, during the contact with [redacted], nothing was said about the issues with the landscaping, except that she thought landscaping over the "chunks" would not be acceptable. That "throwing dirt on top of her sidewalk was not an option".
Conclusively, we have done all that we can do for the [redacted] We did not leave a mess in our wake, and the yard issue was never brought to our attention until THIS complaint. The [redacted] waited over a month on us, because [redacted] was to be pulling the landscaping stones, she claims got broke. The [redacted] received the topsoil and grass seed, free of charge, only after badgering, as had been done since the beginning of the job, causing [redacted] to pull his concrete forms once, and after [redacted] requested [redacted] come back and finish the job. Over the last seven months we have dealt with the [redacted] and seeing as no offered solutions are adequate, I do not see an adequate solution being presented.