Robin Hood Animal Rescue

This is in response to the complaint # [redacted] In the first place, Robin Hood Animal Rescue does not own VIP GroomingThe owner of VIP Grooming has graciously allowed us to show pets at that location.Ms [redacted] is correct when she stated that the adoption fee is considered a donationShe read the contract and signed itShe has the original and we have a copy.When she first contacted us about [redacted] , she indicated that she wanted to adopt two cats from usWe set an appointment for her to meet our cats, but during that time (approxone week) she stated that she was only interested in [redacted] , and that she had found another cat from another group, and had adopted that cat already.We met her at VIP GroomingShe met [redacted] , “fell in love with her” and wanted to adopt herContrary to Ms ***'s belief, this is an adoption, not a saleShe filled out our contractIt was only after she filled out the contract, she stated that that she needed us to “hold on to” [redacted] for a couple of weeks because her mother was in the hospitalHer work schedule was hectic and she didn't want [redacted] in an empty house with a strange cat.We agreed to hold on to [redacted] for a couple of weeksTwo weeks later we received an e-mail from Ms [redacted] telling us that she needed us to hold on to [redacted] for another week because her mother had not gotten released as plannedHer work schedule was still hectic and she didn't want [redacted] being in an empty house with a strange cat.We reluctantly agreed to hold on to [redacted] for another weekMs ***, e-mailed us and stated that she would pick up [redacted] at VIP Grooming the following Saturday at 10:AM.We met [redacted] ' foster mom at VIP Grooming at 10:We waited until 10:and then told [redacted] ' foster mom to take her home and then leftApproximately at 11:00, I received a call from Ms [redacted] which I let go to voice mailLater, then I listened to the voice mail, her message stated that she would be picking up [redacted] on Tuesday because she couldn't pick up the other cat because it had not been spayed yetAnd she had not gotten any of the cat supplies she would need (cat food, litter box, etc.).It was our belief that when Ms [redacted] had adopted [redacted] , she would be taking her home at that timeTechnically, we boarded [redacted] for over three weeks and kept her from getting adopted for over three weeksWe were misled and defrauded by Ms ***And by her own omission, she didn't adopt the other cat that she had originally wanted, she “purchased” yet another cat.We e-mailed Ms [redacted] informing her that we had decided to rescind the adoption since her situation was not a suitable oneShe asked for her adoption fee backOur reply was that the adoption fee is considered a donationIn this situation we had boarded [redacted] for over three weeks, which also kept her from getting adopted by anyone elseShe was told that if she sent us her address we would refund $In light of her complaint with the Revdex.com, I am rescinding that offer.Our mission is to find good, loving, stable homes for our foster pets, and this was not going to be a suitable situation [redacted] ***, Administrator and Chief Foster Mom Robin Hood Animal Rescue Poodles, Pits and Chows Rule (and so do all the others)http://www.robinhoodanimalrescue.org ###-###-#### [redacted] ***: Robin Hood Animal Rescue [redacted] : rhar4all

Maria: As I stated on the phone with you the other day, *** had signed a contract, we normally don't board animals for people who want to adopt from usWe did however hold onto the cat for the weeks that she requested*** then asked for another week, which we didShe was supposed to pick the cat up on Saturday at a.m.-she didn't show or have the courtesy to callShe did call me at a.mand said she would p/u the cat on Tueor Wedthe next weekIf she were boarding the cat she would have paid for every day the cat was boardedHer story to us changed several times, and we decided that it wasn't going to be a stable home for *** (the cat)We have a clause in our adoption contract that if we feel the adopter isn't providing a suitable home we have the right to recover the animal, which we have had to do a few times in the last 11+ yearsOur contract clearly states that any monies collected for an adoption is considered a donation and nonrefundableI did, however offer a refund of $25, which *** agreed to but because she didn't receive it as quickly as she wanted, she filed a complaint with youI wish she had filed a small claim with the court; not only would she have lost, but it would have "stung" via court cost and time off of work! I don't like being that way but it's very upsetting and draining to have to deal with people like thisOur whole purpose is to help the animals from whatever situation they might be in and help people if we can in the processI have no sympathy or time for people who do things on a whim or don't read a contract before signing it.
I believe *** is sending the information you requested, but we are always busy with the animals, and may take a couple daysIf you don't get it in the time allotted, then consider this our re-response*** has stated that she doesn't care what the contract states, which is fine, but she did sign it; acknowledging the contents thereinEnd of discussionIf the Revdex.com wishes to blemish our rescue I can't stop you, but we've been in business for 11+ years and in good standing with the animals in our care, and with the people who have adopted from us (with a few exceptions), and that is our goalUnfortunately you can't please everyone! We do our bestThat's all we can doThank you for your timeSincerely, *** *** aka Robin Hood*** ***, DirectorRobin Hood Animal Rescue###-###-####Sent from my *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I am not satisfied with this 'resolution' for two reasons I never told the adoption agency that I had already adopted another cat (I wanted the two cats to come 'home' together) I had told them that I had picked out another cat (unfortunately, the foster mother did not tell me at the time that I saw her cat that she was not spayed I asked her to have her spayed while my mother was recovering from a broken hip She did this and there were complications) As far as I am concerned, these people never intended to refund $to me (half of the adoption fee that I paid) They had several weeks to do so (in which time I had emailed them at least twice and called / left a msgonce) and never got back to me This is the first I am hearing from them and it's ONLY because I contacted the Revdex.com Again, I have spent $and have nothing to show for it I really do not care what their paperwork said I intended to adopt a cat If you want to consider this a donation, Consider This: I didn't have a clue as to where to meet you to see '***' You were the ones who told me to meet you at V.I.PGrooming - I then wrote a check for $for you to keep *** until my mother could be home with the new cats which unfortunately took a little longer than we hoped I gave you $for SOMETHING I had no intention of DONATING $50! You might as well just rob people on the street since you get everything and they get NOTHING

This is in response to the complaint # [redacted]. In the first place, Robin Hood Animal Rescue does not own VIP Grooming. The owner of VIP Grooming has graciously allowed us to show pets at that location.Ms [redacted] is correct when she stated that the adoption fee is considered a donation. She...

read the contract and signed it. She has the original and we have a copy.When she first contacted us about [redacted], she indicated that she wanted to adopt two cats from us. We set an appointment for her to meet our cats, but during that time (approx. one week) she stated that she was only interested in [redacted], and that she had found another cat from another group, and had adopted that cat already.We met her at VIP Grooming. She met [redacted], “fell in love with her” and wanted to adopt her. Contrary to Ms [redacted]'s belief, this is an adoption, not a sale. She filled out our contract. It was only after she filled out the contract, she stated that that she needed us to “hold on to” [redacted] for a couple of weeks because her mother was in the hospital. Her work schedule was hectic and she didn't want [redacted] in an empty house with a strange cat.We agreed to hold on to [redacted] for a couple of weeks. Two weeks later we received an e-mail from Ms [redacted] telling us that she needed us to hold on to [redacted] for another week because her mother had not gotten released as planned. Her work schedule was still hectic and she didn't want [redacted] being in an empty house with a strange cat.We reluctantly agreed to hold on to [redacted] for another week. Ms [redacted], e-mailed us and stated that she would pick up [redacted] at VIP Grooming the following Saturday at 10:00 AM.We met [redacted]' foster mom at VIP Grooming at 10:00. We waited until 10:30 and then told [redacted]' foster mom to take her home and then left. Approximately at 11:00, I received a call from Ms [redacted] which I let go to voice mail. Later, then I listened to the voice mail, her message stated that she would be picking up [redacted] on Tuesday because she couldn't pick up the other cat because it had not been spayed yet. And she had not gotten any of the cat supplies she would need (cat food, litter box, etc.).It was our belief that when Ms [redacted] had adopted [redacted], she would be taking her home at that time. Technically, we boarded [redacted] for over three weeks and kept her from getting adopted for over three weeks. We were misled and defrauded by Ms [redacted]. And by her own omission, she didn't adopt the other cat that she had originally wanted, she “purchased” yet another cat.We e-mailed Ms [redacted] informing her that we had decided to rescind the adoption since her situation was not a suitable one. She asked for her adoption fee back. Our reply was that the adoption fee is considered a donation. In this situation we had boarded [redacted] for over three weeks, which also kept her from getting adopted by anyone else. She was told that if she sent us her address we would refund $25.00. In light of her complaint with the Revdex.com, I am rescinding that offer.Our mission is to find good, loving, stable homes for our foster pets, and this was not going to be a suitable situation. [redacted], Administrator and Chief Foster Mom Robin Hood Animal Rescue Poodles, Pits and Chows Rule (and so do all the others). http://www.robinhoodanimalrescue.org ###-###-#### [redacted]: Robin Hood Animal Rescue [redacted]: rhar4all

Maria: As I stated on the phone with you the other day, [redacted] had signed a contract, we normally don't board animals for people who want to adopt from us. We did however hold onto the cat for the 2 weeks that she requested. [redacted] then asked for another week, which we did. She was supposed to pick the cat up on Saturday at 10 a.m.-she didn't show or have the courtesy to call. She did call me at 11 a.m. and said she would p/u the cat on Tue. or Wed. the next week. If she were boarding the cat she would have paid for every day the cat was boarded. Her story to us changed several times, and we decided that it wasn't going to be a stable home for [redacted] (the cat). We have a clause in our adoption contract that if we feel the adopter isn't providing a suitable home we have the right to recover the animal, which we have had to do a few times in the last 11+ years. Our contract clearly states that any monies collected for an adoption is considered a donation and nonrefundable. I did, however offer a refund of $25, which [redacted] agreed to but because she didn't receive it as quickly as she wanted, she filed a complaint with you. I wish she had filed a small claim with the court; not only would she have lost, but it would have "stung" via court cost and time off of work! I don't like being that way but it's very upsetting and draining to have to deal with people like this. Our whole purpose is to help the animals from whatever situation they might be in and help people if we can in the process. I have no sympathy or time for people who do things on a whim or don't read a contract before signing it. 
I believe [redacted] is sending the information you requested, but we are always busy with the animals, and may take a couple days. If you don't get it in the time allotted, then consider this our re-response. [redacted] has stated that she doesn't care what the contract states, which is fine, but she did sign it; acknowledging the contents therein. End of discussion. If the Revdex.com wishes to blemish our rescue I can't stop you, but  we've been in business for 11+ years and in good standing with the animals in our care, and with the people who have adopted from us (with a few exceptions), and that is our goal. Unfortunately you can't please everyone! We do our best. That's all we can do.
Thank you for your time.
Sincerely, [redacted] aka Robin Hood[redacted], DirectorRobin Hood Animal Rescue###-###-####Sent from my [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]   I am not satisfied with this 'resolution' for two reasons.  1. I never told the adoption agency that I had already adopted another cat (I wanted the two cats to come 'home' together).  I had told them that I had picked out another cat (unfortunately, the foster mother did not tell me at the time that I saw her cat that she was not spayed...  I asked her to have her spayed while my mother was recovering from a broken hip.  She did this and there were complications).  2.  As far as I am concerned, these people never intended to refund $25 to me (half of the adoption fee that I paid).  They had several weeks to do so (in which time I had emailed them at least twice and called / left a msg. once) and never got back to me.  This is the first I am hearing from them and it's ONLY because I contacted the Revdex.com.  Again, I have spent $50 and have nothing to show for it...  I really do not care what their paperwork said...  I intended to adopt a cat.  If you want to consider this a donation, Consider This:  I didn't have a clue as to where to meet you to see '[redacted]'...  You were the ones who told me to meet you at V.I.P. Grooming  -  I then wrote a check for $50 for you to keep [redacted] until my mother could be home with the new cats...  which unfortunately took a little longer than we hoped.  I gave you $50 for SOMETHING...  I had no intention of DONATING $50!  You might as well just rob people on the street since you get everything and they get NOTHING.

This is in response to the complaint # [redacted]. In the first place, Robin Hood Animal Rescue does not own VIP Grooming. The owner of VIP Grooming has graciously allowed us to show pets at that location.Ms [redacted] is correct when she stated that the adoption fee is considered a donation. She...

read the contract and signed it. She has the original and we have a copy.When she first contacted us about [redacted], she indicated that she wanted to adopt two cats from us. We set an appointment for her to meet our cats, but during that time (approx. one week) she stated that she was only interested in [redacted], and that she had found another cat from another group, and had adopted that cat already.We met her at VIP Grooming. She met [redacted], “fell in love with her” and wanted to adopt her. Contrary to Ms [redacted]'s belief, this is an adoption, not a sale. She filled out our contract. It was only after she filled out the contract, she stated that that she needed us to “hold on to” [redacted] for a couple of weeks because her mother was in the hospital. Her work schedule was hectic and she didn't want [redacted] in an empty house with a strange cat.We agreed to hold on to [redacted] for a couple of weeks. Two weeks later we received an e-mail from Ms [redacted] telling us that she needed us to hold on to [redacted] for another week because her mother had not gotten released as planned. Her work schedule was still hectic and she didn't want [redacted] being in an empty house with a strange cat.We reluctantly agreed to hold on to [redacted] for another week. Ms [redacted], e-mailed us and stated that she would pick up [redacted] at VIP Grooming the following Saturday at 10:00 AM.We met [redacted]' foster mom at VIP Grooming at 10:00. We waited until 10:30 and then told [redacted]' foster mom to take her home and then left. Approximately at 11:00, I received a call from Ms [redacted] which I let go to voice mail. Later, then I listened to the voice mail, her message stated that she would be picking up [redacted] on Tuesday because she couldn't pick up the other cat because it had not been spayed yet. And she had not gotten any of the cat supplies she would need (cat food, litter box, etc.).It was our belief that when Ms [redacted] had adopted [redacted], she would be taking her home at that time. Technically, we boarded [redacted] for over three weeks and kept her from getting adopted for over three weeks. We were misled and defrauded by Ms [redacted]. And by her own omission, she didn't adopt the other cat that she had originally wanted, she “purchased” yet another cat.We e-mailed Ms [redacted] informing her that we had decided to rescind the adoption since her situation was not a suitable one. She asked for her adoption fee back. Our reply was that the adoption fee is considered a donation. In this situation we had boarded [redacted] for over three weeks, which also kept her from getting adopted by anyone else. She was told that if she sent us her address we would refund $25.00. In light of her complaint with the Revdex.com, I am rescinding that offer.Our mission is to find good, loving, stable homes for our foster pets, and this was not going to be a suitable situation. [redacted], Administrator and Chief Foster Mom Robin Hood Animal Rescue Poodles, Pits and Chows Rule (and so do all the others). http://www.robinhoodanimalrescue.org ###-###-#### [redacted]: Robin Hood Animal Rescue [redacted]: rhar4all