Robin L Fisher Insurance Reviews (%countItem)
Robin L Fisher Insurance Rating
Address: 1625 Garden St, Titusville, Florida, United States, 32796-3271
Phone: |
Show more...
|
Fax: |
+1 (321) 268-1738 |
E-mails: |
Sign in to see
|
Add contact information for Robin L Fisher Insurance
Add new contacts
Back in January 28, 2020 I add my son`s car to my insurance policy. His name is Alex S and he drive a 2020 Toyota Corolla. At the moment we aquired the policy we were told not by one but by two of the State Farm agents that the price for his policy will be $642.18 and he will be making payments of $111.09 every month.When we open the policy I gave them all the information they required; his birth date, his age, his driver license, all the vehicle information and everything else they required. Everything was fine for the first three payments. On the fourth payment they suddenly realizes he is under 25 years old and decided to raise his insurance from $642.18 to over $1100.00 dollars and raised his payments from $111.09 to $219.76. They never send us a letter to let us know about this just send us a bill. When I called them I was told they just notice he was under 25 yrs and that is why this happen. To bad they just notice it because I gave them all the right information from the beginning, never lie or hide anything from them and this was their mistake not ours. This policy was purchase for 6 months from 01/28/2020 to 07/20/2020 and now it is showing the new price and policy is effective from 04/17/2020 to 07/28/2020
Product_Or_Service: Car insurance
Account_Number:
Billing Adjustment I want them to honor the original quote base on the fact that they made the mistake even having all the right information. If they want to raise the price on the renewal that is fine but not after we made half of the payments from the original policy.
Thank you for contacting me. The customer contacted *** Customer Care Center, which is a service available through *** Company to our customers at Robin L Fisher Insurance Agency after hours. The customer added a vehicle and his son on 1/28/20 with *** Company. *** Company did not assign his son as a driver on that date. The policy issued with a premium of $642.18. On 3/9/20, *** Company identified the son as a driver in the household but was not rated as a driver on a vehicle. *** Company correctly rated the policy effective 3/9/20 by rating his son as a driver on the policy effective 3/9/20. *** Company did not backdate the change to the inception of the policy. On 4/17/20 the customer called our office and was upset about the increased premium. The explanation was given to him and he was offered a Steer Clear Discount to reduce his premium if his son would complete the program and return a signed form stating he had completed it. The discount has been added on and we are waiting for him to return the form. The current six month premium of the policy, which includes his son as a driver and the discount, is $936.19.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** explanation only satisfied ***. From the begging*** have all the information they request I did`t hide anything from them but conveniently they identified my son as a driver with his own vehicle by 3/9/20. they knew the vehicle was on his name from the begining and they did all the papers like this but out of no where they realize they make a mistake so let increase his policy with out even sending a notification about it but because they are *** they think they can go away with this so if this is going to be their position my next step will be take this to the media and expose it to the public.
Revdex.com suggests both parties must move in order for a resolution. Since our agency is not able to override premiums set forth by ***, we cannot make adjustments to the premium. We can look for, and add discounts that the customer is eligible for to lower premiums, which is what we have already done.
After our agency was made aware by the customer that he added a vehicle for his son with *** Customer Care Center, the service available to our customers when our office is closed, our office reviewed his policies to determine if he was eligible for additional discounts. It was determined that he was eligible for a Multi-Car Discount on his existing policy which decreases his premium by $144.51. His new lower premium on that vehicle should be $576.74. That Multi-Car Discount will be backdated to 1/28/20, the date he added the additional vehicle. The customer was also offered the Steer Clear Discount on the policy in question, as long as his son would complete the course and provide a certificate of completion. The premium on the new vehicle has decreased from $1072.03 to $936.19. Both discounts were added onto the vehicles and we are still waiting for the certificate of completion for him to retain the Steer Clear Discount.
Since he worked with *** Customer Care Center and not directly with our agency to add the vehicle, the error was not done in our office but was done directly through ***. The ability to adjust premium rates is beyond the scope of Robin L. Fisher Insurance Agency. *** determines the premiums based on the risk involved. Auto insurance is highly regulated by the state of Florida. *** takes great care in making sure they are in compliance with the state. Determining premiums is based on the risk involved and the perimeters that must be followed. The quote the customer received from *** did not include rating his son as a driver. When this was discovered, *** corrected their error, which increased the premium. It is the customer's option to continue insuring with *** upon the corrected premium.
(The consumer indicated he/she DID NOT accept the response from the business.)
In their statement they admit it was t***s mistake. If I told *** from the beginning this was my son car, the car is on his name and give them his driver licensed all his information how can they make a mistake like this. Besides the policy was purchase in January 28, 2020 and they come with all this not on March 9, 2020 as they said but on his April payment with no explanation or warning they just decide it and the customer have to eat it I can provide all the papers I have from the beginning they mess this so bad that right now we can not even make a computer payment on this vehicle insurance and when I check on line it show no payment due. So if it is *** the one who make the mistake they have to own it as a serious Insurance company they claim they are and not try to make their customers pay for their mistake.