Robin's Auto Body

I brought my 2010 Toyota to robins because I was in a accident and they are convent. I picked up the truck and had a few other problems that I brought back to him. I finally had another problem that he said was not related to the accident so I brought it to my mechanic who discovered poor workmanship on the part of the auto body shop. I took the truck to another auto body shop who said it will cost me another 3000.00 to fix what the other place did wrong. I only want to fix my truck. I took money from my pension to pay. I have been contacting my insurance co but they are not much help.Desired SettlementIt will cost me 3000.00 to fix the truck and I would like robins to pay for it. I will not bring it back to them as they did a lousy job the first time. The new auto body shop is taking pictures. If you can not help I will need to go to small claims and then they will also pay my lawyer.Business Response Mr. [redacted] brought his vehicle to us because there was a squeak in the front end. We worked on it for 1/2 hour but could not work on it longer because we had other projects for the week. I told Mr. [redacted], in front of witnesses, to make an appointment for the following week and we would take care of the problem. He said he could not live with the noise and left. When the insurance company called and told us of his complaint, we insisted that he bring the vehicle back here so we could fix the problem. The insurance company informed us that he had already brought the vehicle to another body shop without their permission. They were going to look at it and evidently did not find any problem with our workmanship since we did not hear from the insurance company again. If Mr. [redacted] had followed the correct procedure, we would have repaired the problem and there would have been no cost to him. We never refused to fix his vehicle and did not tell him that the problem was unrelated to the accident.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We do not agree with his response. After our mechanic saw problems that could be serious like the radiator falling out, we brought it to a second auto body shop. The insurance adjuster came to that shop and took pictures (which I have faxed you) of poor workmanship. On our own, we could be bring the car back a dozen times or more not knowing what was wrong or been driving to Florida and had a problem. The insurance company has said they did poor work and they are paying for parts that were never fixed. We need to pay for labor and other incidental. We would not bring it back to them because we don't trust them to fix. The problem.Final Business Response After looking over the invoices from the second body shop and the pictures that the customer mailed to us, there was damage that I missed. I then received the supplements that the insurance company wrote when the vehicle was in the second body shop and they appeared to have missed the same damage. But I was never paid to repair this damage so that is not the reason for the insurance company not paying for it. The customer was paid, by the insurance company, for the additional parts and labor. Therefore I do not feel I am responsible for reimbursing payment for these repairs. After looking more closely at the invoices from the other body shop, it appears that they charged the customer too much for some of the repairs. Looking at it from an appraiser's point of view, the work that was done does not take that long. And the amount of time to paint what had to be painted was out of line also. I will not pay for overcharges from the second body shop. When the insurance company went to the second auto body shop and saw the vehicle in pieces, they advised the customer to have the vehicle brought back to our body shop so that any repairs would be done at no charge to the customer. There would be no charge to the customer for the transport of the vehicle. It would be paid for by the insurance company. The customer refused. This offer was made several times and was always refused. We would have been more than happy to fix the vehicle. When the customer was here, there were never any harsh words between us and the customer. We do not know what transpired between the time the vehicle left our shop and went to the second body shop, which was about 7 - 8 months. Since we were not given the opportunity to complete the additional repairs, we do not feel that we are at fault for the cost of unnecessary work.The customer stated that he had no cooperation from his insurance company. They advised him of what was to be done, but he did not listen to them and this is the result.We were slandered many times in the customer's statements and all without knowing what he was talking about. After receiving more information , we know more than ever what was done was not poor workmanship but an oversight by us and the insurance company. If we were not given the opportunity to fix what was wrong, we cannot be held accountable.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, there was never any slander on our part of Mr. Robins. I was paid 900.00 dollars from the insurance company for parts that were overlooked. We did not get paid for labor. When the insurance company went to the other auto body shop and saw the truck in parts that is when he took the pictures and said the repairs were not done properly, those are his words not mine. We never spoke to the insurance company about repairs or towing. The money I am looking for is the 3000.00 dollars that we paid to fix the truck properly for poor workmanship on Robins part that the insurance can not pay us for because they already paid. Once for it even though not done correctly. We have another 60 more picture before and after work that was done. As far as pricing, they went by a book. They had to repaint some parts that were not done correctly