Carter Bank and Trust has reviewed this complaint and thoroughly investigated it to find the following.Ms [redacted] came into our [redacted] *** office requesting to close her deceased parent's account.Ms [redacted] came in with no identification, copies of her parent's death certificates (Father's dated 2013and Mother's dated 2015)She was advised that she needed valid identification, original deathcertificates and a current Virginia Small Claims AffidavitMs [redacted] left the bank and came back with heridentification, but no original documentation of deathWe did not accept these copies of deathcertificates because it states on the bottom of a death certificate that a copy is not valid.We will be more than happy to close this account for Ms [redacted] when she brings in the correctdocumentationValid Identification, current Virginia Small Claims Affidavit, and original deathcertificatesWe understand her frustration and apologize for any inconvenience however, we have tofollow bank policy to protect our customer's accounts.Best Regards, [redacted] [redacted] Compliance Assistant
Carter Bank and Trust has reviewed this complaint and thoroughly investigated it to find the following.Ms. [redacted] came into our [redacted] office requesting to close her deceased parent's account.Ms. [redacted] came in with no identification, copies of her parent's death certificates...
(Father's dated 2013and Mother's dated 2015)She was advised that she needed valid identification, original deathcertificates and a current Virginia Small Claims Affidavit. Ms. [redacted] left the bank and came back with heridentification, but no original documentation of death. We did not accept these copies of deathcertificates because it states on the bottom of a death certificate that a copy is not valid.We will be more than happy to close this account for Ms. [redacted] when she brings in the correctdocumentation. Valid Identification, current Virginia Small Claims Affidavit, and original deathcertificates. We understand her frustration and apologize for any inconvenience however, we have tofollow bank policy to protect our customer's accounts.Best Regards,[redacted] [redacted]Compliance Assistant
Dear Revdex.com and
**. [redacted],
We apologize
for not completing the recall on the truck **. [redacted] purchased [redacted]. We were notified in [redacted] there was a
recall on our 4 wheel drive trucks, we created a repair...
order to have the
recall done because it was showing in our inventory, unfortunately the repair
order for this vehicle was closed before the recall was completed because we
thought the vehicle was sold. We
received this recall after we had a customer “Bailed” not contracted and
thought he would be purchasing this vehicle. The customer had this vehicle for
a week before it was returned, he ended up purchasing a different vehicle, this
vehicle was never titled, we it put back in stock at that time it had 1300
miles on it. When **. [redacted] purchased the vehicle in [redacted] it had 1374
miles on it. Our Sales Manager [redacted] explained to **. [redacted] a
customer had put the miles on the vehicle believing he would be purchasing it. When
**. [redacted] was test driving the vehicle with the salesmen [redacted] he
noticed the exhaust was louder than the other trucks he had test driven. The
Sales Manager [redacted] informed **. [redacted] there had been an adjustment made on
the exhaust from the customer that had intended to purchase the vehicle and we
would get it fixed, **. [redacted] liked the louder exhaust and wanted it to
remain that way.
**. [redacted]
came to our service department on [redacted] with a service concern
that had to do with the recall. After the vehicle was fixed he talked to [redacted] (Sales Manager) about why the recall had not been completed before he
purchased the vehicle. [redacted] apologized and explained the occurrences and how
the repair was missed. **. [redacted] decided he wanted to purchase a different
vehicle, we did not have the truck in stock **. [redacted] wanted but found one and
were going to bring it in for him, **. [redacted] put a deposit down to secure the
vehicle. The following day **. [redacted] called and said he had found a different
vehicle at another Dealer he liked and purchased it, we refunded his deposit.
We have
apologized to **. [redacted] for not completing the recall before his vehicle was
delivered. [redacted] has designed a new process effective [redacted] that will
not allow a Dealer to deliver a vehicle or show it sold that has an open recall. Unfortunately it was not in place at the time
**. [redacted] purchased his vehicle.
Attached is
a copy of the sales agreement showing 1374 for the miles at time of **. [redacted]
purchase and a copy of the repair order we created on [redacted] for the recall to
be done.
Carter Bank and Trust has reviewed this complaint and thoroughly investigated it to find the following.Ms [redacted] came into our [redacted] *** office requesting to close her deceased parent's account.Ms [redacted] came in with no identification, copies of her parent's death certificates (Father's dated 2013and Mother's dated 2015)She was advised that she needed valid identification, original deathcertificates and a current Virginia Small Claims AffidavitMs [redacted] left the bank and came back with heridentification, but no original documentation of deathWe did not accept these copies of deathcertificates because it states on the bottom of a death certificate that a copy is not valid.We will be more than happy to close this account for Ms [redacted] when she brings in the correctdocumentationValid Identification, current Virginia Small Claims Affidavit, and original deathcertificatesWe understand her frustration and apologize for any inconvenience however, we have tofollow bank policy to protect our customer's accounts.Best Regards, [redacted] [redacted] Compliance Assistant
Carter Bank and Trust has reviewed this complaint and thoroughly investigated it to find the following.Ms. [redacted] came into our [redacted] office requesting to close her deceased parent's account.Ms. [redacted] came in with no identification, copies of her parent's death certificates...
(Father's dated 2013and Mother's dated 2015)She was advised that she needed valid identification, original deathcertificates and a current Virginia Small Claims Affidavit. Ms. [redacted] left the bank and came back with heridentification, but no original documentation of death. We did not accept these copies of deathcertificates because it states on the bottom of a death certificate that a copy is not valid.We will be more than happy to close this account for Ms. [redacted] when she brings in the correctdocumentation. Valid Identification, current Virginia Small Claims Affidavit, and original deathcertificates. We understand her frustration and apologize for any inconvenience however, we have tofollow bank policy to protect our customer's accounts.Best Regards,[redacted] [redacted]Compliance Assistant
[redacted]
Revdex.com Case #
[redacted]
Dear Revdex.com and
**. [redacted],
We apologize
for not completing the recall on the truck **. [redacted] purchased [redacted]. We were notified in [redacted] there was a
recall on our 4 wheel drive trucks, we created a repair...
order to have the
recall done because it was showing in our inventory, unfortunately the repair
order for this vehicle was closed before the recall was completed because we
thought the vehicle was sold. We
received this recall after we had a customer “Bailed” not contracted and
thought he would be purchasing this vehicle. The customer had this vehicle for
a week before it was returned, he ended up purchasing a different vehicle, this
vehicle was never titled, we it put back in stock at that time it had 1300
miles on it. When **. [redacted] purchased the vehicle in [redacted] it had 1374
miles on it. Our Sales Manager [redacted] explained to **. [redacted] a
customer had put the miles on the vehicle believing he would be purchasing it. When
**. [redacted] was test driving the vehicle with the salesmen [redacted] he
noticed the exhaust was louder than the other trucks he had test driven. The
Sales Manager [redacted] informed **. [redacted] there had been an adjustment made on
the exhaust from the customer that had intended to purchase the vehicle and we
would get it fixed, **. [redacted] liked the louder exhaust and wanted it to
remain that way.
**. [redacted]
came to our service department on [redacted] with a service concern
that had to do with the recall. After the vehicle was fixed he talked to [redacted] (Sales Manager) about why the recall had not been completed before he
purchased the vehicle. [redacted] apologized and explained the occurrences and how
the repair was missed. **. [redacted] decided he wanted to purchase a different
vehicle, we did not have the truck in stock **. [redacted] wanted but found one and
were going to bring it in for him, **. [redacted] put a deposit down to secure the
vehicle. The following day **. [redacted] called and said he had found a different
vehicle at another Dealer he liked and purchased it, we refunded his deposit.
We have
apologized to **. [redacted] for not completing the recall before his vehicle was
delivered. [redacted] has designed a new process effective [redacted] that will
not allow a Dealer to deliver a vehicle or show it sold that has an open recall. Unfortunately it was not in place at the time
**. [redacted] purchased his vehicle.
Attached is
a copy of the sales agreement showing 1374 for the miles at time of **. [redacted]
purchase and a copy of the repair order we created on [redacted] for the recall to
be done.
Sincerely,
[redacted]
General
Manager