Robinson Exteriors

Initial Business Response / [redacted] (1000, 17, 2016/04/04) */ We are in receipt of the complaint filed by Ms [redacted] as it pertains to property address [redacted] Merrillville, IN XXXXX Ms [redacted] alleges that [redacted] Builders, Inc.(namely our sales representative [redacted] has failed to respond to her repeated calls, texts, and requests for assistance after purchasing one of our homesMs [redacted] states there is a very large sheet of drywall in her kitchen sliding down and threatens to fall onto her kitchen islandAdditionally, Ms [redacted] states she has received several estimates and opinions from other contracts regarding said drywall concernLastly, Ms [redacted] states there are other things deemed faulty and poorly constructed based on the opinion of her contractors Before I respond to the actual complaint itself and the issues addressed, it is important to state that we have not received any form of communication from Ms [redacted] for any reason, whatsoever, since she has closed on her homeNo phones calls, no text messages, no emails (spam or otherwise), no mail, no visits to our sales center (which is only separated by other homes)Our office is open weekly, Tuesday - Friday 8am-430pm and Saturday 12pm-4pmTo insure we didn't miss anything, we reviewed copies of our phone records and have absolutely zero phones calls received from Ms [redacted] We also checked with the Homeowners Association for [redacted] and the only record they had was an email dated May 27, stating she had turned on her irrigation valve(see attached Item #1)We questioned our field staff and no one has been stopped while working in the community by Ms [redacted] or her daughter for that matterOur field staff is here Monday - Friday 7am-330pmAs for calls, texts, emails, etcto personal cell phones owned by our staff again, nothing from Ms [redacted] The only logged calls/texts on [redacted] phone (verified through phone records) is a text message from Ms [redacted] 's daughter asking for [redacted] assistance in her search for a rental unit 3/14/and a follow up phone call regarding the same topic on 7/20/(see attached Item #2) Again, no communication has been made with our office or staff at any time regarding a possible warranty related issueIf Ms [redacted] has an issue that needs to be addressed this call should be made to our office XXX-XXX-XXXXOnce our office staff receives a call for a warranty related item, a work order is typed up, given to the Builder then within hours a call is made to the homeowner in order to set up an inspection of the warranty related issueDepending on the issue, a follow up appointment may be scheduled with the contractor who performed the work during constructionAt that time, any warranty related item will be repaired or correctedIn the event the item is not covered under warranty, we will assist our homeowners in the process of securing a contractor to perform the work but there may be an expense passed [redacted] to them As far as our warranty is concerned it is important to understand that Van Prooyen Builders warranty is from date of completion, not date of closingOur warranty covers drywall repairs for a period of one yearWe also conduct 1-year inspections of all homes, when contacted by the homeowner that they wish to exercise that optionWhile Ms [redacted] closing was 2/14/14, the actual date of completion was 10/14/Based on the warranty language, no warranty would exist for drywall related defectsFurthermore, Van Prooyen Builders warranties general workmanship for a period of two years from completion which could have included the drywall related issueHowever, the years expired on 10/14/ In order to respond to the complaint filed by Ms [redacted] I feel we need to revisit the entire process of the home purchase Ms [redacted] was introduced to our office and represented by a Real Estate Agent [redacted] for the purchase of property known as [redacted] An offer was submitted by said agent and on behalf of Ms [redacted] on January 11, Please refer to Exhibit A, (email from [redacted] stating "the offer has been based on passed [redacted] and it has sat on the market for almost years" As part of this purchase agreement (Exhibit B, page 4, section N, line 205) Ms [redacted] selected that she 'will not' be provided a limited home warrantyRather, she opted to ask for 'Builders warranty under Indiana state law to be applied to this property' (see page 6, section W, lines XXX-XXX) The offer was reviewed and countered on 1/13/by [redacted] , Builder and Owner of [redacted] Builders, IncIn the counter offer and in response to the request for a Builder warranty, it was indicated that we would provide 'Builder warranty effective with the date of completion 10/14/2011' (refer to Exhibit C, Counter Offer midway on the page) which is our standard warranty period as stated aboveMs [redacted] was fully aware the property she was purchasing had been constructed just over years prior (please refer back to email from [redacted] Regardless, the counter offer including the language pertaining to our warranty was accepted by Ms [redacted] on 1/14/ As part of the purchase, Ms [redacted] selected to have an independent inspection conductedThe results (of the inspection) were received by Van Prooyen Builders on 1/19/reviewed and accepted by the Builder on 1/21/(refer to Exh D)There were items that were deemed as needing repairs or explanation/education between Seller and BuyerAll items were addressed in Seller's Inspection Response #dated 1/21/and it was agreed that Seller would make any repairs requested and provided explanations on others (refer to Exh E)All said and done, each and every issue was addressedAdditionally, on 2/14/(the morning of closing) Ms [redacted] participated in an Orientation Walk-through of the property to inspect the repairs and review all functions of the home with the BuilderAs part of the Orientation documentation it states the purchaser also hired and paid for a private inspection which was completed outside of this orientation'It further mentions that 'the Purchaser agrees the unit is in order according to the terms of the contract and ready for closing'(refer to Exh F) Ms [redacted] signed off on the Orientation Walk-through accepting the home and all prior conditions agreed upon then proceeded to closingClosing occurred on 2/14/ At closing, Ms [redacted] was presented with a closing packet including a list of pertinent warranty related items (Please refer to Exhibit G)Two important documents included in the packet were the [redacted] Builders, Inc1-page Standard Limited Warranty (Exh H) and the Extended warranty packet (Exh l)During the course of the Closing our representative presented all documents to Ms [redacted] and asked that she sign acknowledging receipt as indicated on attached Exhibit G Going back to the last paragraph, Exhibit H, Limited Construction Warranty states 'to be free from defects in material and workmanship for a period of one year from the date of completionMost importantly, item #states 'that contractor shall be given first opportunity to make any repairs, replacements or corrections to the defective construction at no cost to Owner within a reasonable period of time.' Furthermore, Exhibit I, Extended Warranty Packet, page 11, Interior Drywall/Trim and Moldings/Paint states The Builder, once, during a period of one year from the date of completion, will repair blemishes....' To summarize the above, during the course of negotiating the purchase agreement and subsequently during the sale of the subject property (to Ms [redacted] ) there were a number of times she acknowledged that a limited warranty was to be provided based on date of completion not closing dateAlso, as stated in the last paragraph, the warranty clearly states the Contractor be given the first opportunity to make any repairs, in a reasonable time periodMs [redacted] closed on her home over years agoHowever, bottom line is we can't act on something if it isn't brought to our attention In closing I ask this of Ms [redacted] , please call our office and ask for a work order to be generated and I will set up an appointment Monday - Friday 7am - 330pm to look at the issueI will give recommendations and suggestionsIf it indeed is a workmanship defect, we will work on a resolutionHowever, I also ask that Ms [redacted] provide proof of her attempts to contact our office or any member of our staffAs you are fully aware, all matters with the Revdex.com become a matter of public recordIf we are being presented in a negative manner, it is only fair that the accusations against our company be fully supported I thank you for your attention in this matter and hope that the above has shed some light on the entire process Respectfu7y [redacted] President/Owner, Van Prooyen Builders, IncAttachments: Items & 2, Exhibits A - I Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Builder and homeowner have metAll issues have been tentatively resolvedHomeowner accepts resolution

Initial Business Response /* (1000, 20, 2017/02/27) */
***Document Attached***
In Mr***'s complaint he indicates that his driveway is "blistering and flaking"Mr***'s driveway is flaking, but it has nothing to do with the quality of concrete used, the time of the year the concrete
driveway was poured or any negligence on the part of Van Prooyen BuildersBefore explaining what has happened to Mr***'s driveway I'd like to refer to the warranty offered by Van Prooyen Builders and Mr***'s acceptance and acknowledgement of said warranty
Mr*** purchased the home located at *** *** Street with a closing date of September 8, At the closing Mr*** signed for and acknowledged receipt of his Limited Warranty provided by *** BuildersHe received the initial 1-page Construction Warranty, along with a full Limited Warranty packet(Closing Folder Checklist - Signed & Attached)
With respect to his complaint and the warranty that applies to Mr***'s home, see below
Please refer to the 1-page Construction Warranty item which states:
Contractor is not responsible for any related concrete defects due to, but not limited to, possible neglect involving snow removal or snow removal agents, scaling, pot marks, settlement stress cracks, or shrinkage cracks due to curing
Additionally, the Limited Construction Warranty, Page 2, Under the heading What your Home Has a Right to Expect From You: Item which states;
Concrete surfaces should be free of salts (for ice), other de-icing chemicals and excessive weight such as a moving vanYard drainage should be maintained to divert water away from concrete surfaces, if possible, to eliminate the chance it will undermine the surface and erode the soil beneath the concrete surfaces on your property
Also, Page 5, under CONCRETRE AND FOUNDATION, which states;
General Information Regarding Concrete Walls, Floors, Walks, Patios, Steps and Driveways
Due to the nature of the material, it is impossible to prevent cracking in concreteThere are two basic causes for these cracksSome of the concrete in the ground maintains a fairly constant temperature, whereas the top portion of the concrete is subjected to extreme temperature change; such changes cause concrete and other masonry products to contract and expandThis in time can cause minor cracksWe have provided control joints in the concrete in an effort to minimize the cracking resulting from stressHowever, there are some causes over which we have no control, such as severe frost and/or freezing, settlement, and aggravation from use of salt and other deicing chemicals(Even though you may not use salt it may be brought in from the street.) Changing temperatures may cause porch and patio posts to become loose and patios and walks to lift or settle, even though we have installed proper piers and rods for supportUse a quality sealant such as Thompson's Water Seal to help protect the surface from salt and water
Then again on Page 5, under Concrete Appearance/Finish - Exterior which states;
The Builder will repair disintegration of the surface resulting in the appearance of coarse aggregate below the surface for a period one year from completion, unless salt or chemicals cause the disintegration of the floorThe Builder will repair the surface by patching or surface coatingNonstructural cosmetic surface flaws will be repaired or replaced at the Builder's discretionDue to dye lots used or different batches fabricated, color variations are not covered by the Limited Warranty
And Page 5, under Concrete Pop-Outs, which states;
Small pop-outs in exterior concrete are related to soft aggregate used in standard residential concrete mixesPop-outs are not covered by the Limited Warranty and will not be repaired by the Builder
Lastly, Page 6, under Chalky Deposits (Efflorescence) and/or Scaling which states;
Surface scaling, typically caused by salt and chemicals used to treat roads during winter months, is not covered under the Limited Warranty
In Mr***'s complaint he states he contacted our office in late spring of regarding his driveway deterioratingAccording to our database, the first communication we had with Mr*** was July 25, when he visited our Sales Center and spoke with one of our staff regarding his 'driveway peeling'Our staff member explained to Mr*** that his concrete was not a warranty item and referred him to the Limited Warranty Packet he received at closingHowever, as is our protocol, a work order was typed up and submitted to the BuilderThe Builder subsequently inspected Mr***'s driveway, with Mr*** present, and explained his findingsOn August 6, the Builder submitted his findings to the officeIn his opinion, the damage was due to some form of salt or deicing agentThe Builder commented the scaling visible at the time of inspection was a "perfect match to his car tires"Please refer to Work Order *** attached
On January 14, the Builder received an email from Mr*** stating his driveway was getting worseThe Builder conducted a re-inspection of all the concrete flatwork at Mr***'s home, including the sidewalks, patio, and drivewayThe Builder reported back that the scaling has increased, but that it is concentrated to the area where a vehicle would park or drive over in getting to the garageHe noted that there was no damage to the sidewalks or patio
On January 17, a member of our staff tried to explain to Mr*** that it clearly appears there was some type of salt or deicing agent used on his driveway and that damage caused by such agents are not covered under the warrantyMr*** got enraged and hung up
On January 18, we received a message from Mr*** speaking very loud stating that he has NEVER used anything on his drivewayOn January 19, as the Builder was driving by Mr***'s home he decided to stop and talk to Mr***, who was outsideThey discussed the driveway and how there is no damage to his garage floor, sidewalks, or patioThe Builder asked Mr*** why he thinks that isThe Builder went on to explain to Mr*** that salt and deicing agents are very harmful to concreteHe explained the Freeze/Thaw cycle that concrete goes through and if an agent such as a deicer or salt gets into the concrete during a freeze/thaw cycle it can cause severe damage to the top layer of concrete down to and including the aggregateThe reason it's only on his driveway is because that's where he tracks stuff from the street, in addition to whatever he is using to melt the snow and ice on the drivewayTo make matters worse, if the snow and ice are compacted and not cleared routinely, the deicing agents become trapped under the snow & ice, continuing to destroy the concreteMr*** continued to deny using anything on his driveway until the Builder noticed large bag of salt/de-icing agent in Mr***'s garage while the overhead door was open and in clear site of where they were talking outsideMr*** finally admitted to using said product on his driveway
As additional support to the Freeze/Thaw scaling that has occurred, we would like to reference Dr***, Principal Scientist for Cargill Deicing TechnologyIn Dr*** explanation of the interaction between concrete and deicers, he states;
"Direct ways deicers attack concrete is by increasing the amount of damage caused during freezing and thawingConcrete is a porous material and generally contains water in the pores at the surfaceWhen water freezes it expands, this expanded water exerts pressure and stress on the surrounding concrete matrix and it can damage itHowever, modern concrete is not affected by water aloneIt turns out if the only thing that present is water, concrete withstands that stress pretty wellHowever, if deicing chemicals are dissolved in the water of these pores it increases the amount of stress that occurs when it freezes it can result in cracking, scaling and spalling of the surface and exposure of the aggregate and ultimately to breaking concrete downThis process is called Freeze/thaw scalingThe only way to avoid this breakdown is to keep your concrete free and clear of any type of salt or deicing agents."
In closing, we have offered to put Mr*** in contact with our concrete contractor to find resolution to his problemThere is a process called skim coating or flo coating where they can resurface the top layer of his drivewayThe cost is relatively inexpensive, however, the cost would be Mr***'s due to the cause of the concrete breakdown
Should you have any questions, please feel free to contact our office at XXX-XXX-XXXX
or me directly at XXX-XXX-XXXX
Respectfully, *** ***
Initial Consumer Rebuttal /* (3000, 22, 2017/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What the builder is say is not completely trueI never used a deicer or any chemical agent on my drivewayThe top surface is pealing off in slabs and is almost totally goneI was never offered any assistance from the builder at anytimeAnd in the past year I spoke to them over the phone about this problem several timesAll they ever said was: they didn't warranty the concreteIn January of I spoke to *** during that conversation I informed her that I had found and read the warranty, at that time she hung up the phone and I never answered or returned my calls againIt is obvious to me that the builder doesn't honor the warrantyThey also never inspected my home after the first year expired for defects and have shown me they don't intend toI could go on about Van Prooyen builders but I believe I've said EnoughI should have talk to my neighbors before I committed to the purchase of my home
Final Business Response /* (4000, 25, 2017/03/10) */
Mr*** stated to the Builder that he used salt/deicer on his drivewayThat is a fact and not hearsayThere was a bag of said product in Mr***'s garageAnother factIf he wasn't using it, why have itUnfortunately, this is a first time home buyer mistake and it is addressed at closing to try and help our clients understand how sensitive concrete isAs far as his driveway is concerned, the pattern of scaling, both in the fall of (scaling only where the tire tracks were) and the winter of (more so the area where he would drive or park) , is consistent with both spreading of an agent and tracking it onto a driveway and then not clearing the agent from the concreteAdd to this the fact that Mr***'s driveway faces the West and does not get the morning sun that would help to melt away any snow/ice that was left on his drivewayIf you were to drive through our community, you would clearly see those who use agents and those who do notYou would see who clears their driveways and those who do notUnfortunately, those who use them and don't have the East morning sun exposure, have more issues than those across the streetThe undeniable factor is that the warranty does not cover this type of neglectDid Mr*** contact our office prior to his one year anniversary, it appears soHowever, it was explained to him then that the issue was not faulty concrete or poor workmanship but salt or deicer that caused his scalingAs such, it was not and is not covered under warrantyMr***'s response was, why don't we do asphalt then instead of concrete
As far as Mr***'s yr inspection, it is made very clear at closing that we will visit the home around the one year anniversary and look at whatever they feel we need to look atWe do not come out and conduct a full inspection of the home, which is what he expected based on his conversation with our staffA check list is provided at closing, along with a letter that explains the processRegardless, Mr*** approached one of our staff members on July 25, in the parking lot stating he hasn't had his one year inspectionHe closed on 9/7/As such, we wouldn't have done any type of visit until, on or around 9/7/Our staff member explained to Mr*** that he needed to complete the checklist that was provided to him at closing and submit it to our office prior to his one year anniversaryPlease note; Mr***'s backyard and our Sales Center's backyard are connectedHowever, we never received a written notice of what he wanted looked atRather, he insisted on giving a verbal to the staff member on 7/25/1) Drywall crack in his living room (resolved 10/11/due to scheduling difficulties), 2) Hole in his sidingIt was explained to Mr*** that the damage appeared to come from either his patio chair or a rock ejected from the lawn mowerWe offered to fix it for him at a cost of *** labor and material, he declined and opted to place duct tape over it3) Driveway scaling, which as explained before was only in the area (at that time) where the tire tracks were running up the driveway into the garage
Lastly, when Mr*** called our office on the 18th of January, it was Mr*** that hung up on our staff memberHe had called times in an hour while we were meeting with clients and unable to take his call(phone records can be provided) When our staff member finally answered on the 9th call, he seemed surprised that she answered vsthe other staff memberWhen it was established who he was talking to, the line went dead
Again, Mr*** is welcome to contact our concrete contractor to see what remedies are available, including skim coating at a nominal cost for repairing his driveway due to negligence

Initial Business Response /* (1000, 17, 2016/04/04) */
We are in receipt of the complaint filed by Ms. [redacted] as it pertains to property address [redacted] Merrillville, IN XXXXX.
Ms. [redacted] alleges that [redacted] Builders, Inc.(namely our sales representative [redacted] has failed to...

respond to her repeated calls, texts, and requests for assistance after purchasing one of our homes. Ms. [redacted] states there is a very large sheet of drywall in her kitchen sliding down and threatens to fall onto her kitchen island. Additionally, Ms. [redacted] states she has received several estimates and opinions from other contracts regarding said drywall concern. Lastly, Ms. [redacted] states there are other things deemed faulty and poorly constructed based on the opinion of her contractors.
Before I respond to the actual complaint itself and the issues addressed, it is important to state that we have not received any form of communication from Ms. [redacted] for any reason, whatsoever, since she has closed on her home. No phones calls, no text messages, no emails (spam or otherwise), no mail, no visits to our sales center (which is only separated by 3 other homes). Our office is open weekly, Tuesday - Friday 8am-430pm and Saturday 12pm-4pm. To insure we didn't miss anything, we reviewed copies of our phone records and have absolutely zero phones calls received from Ms. [redacted]. We also checked with the Homeowners Association for [redacted] and the only record they had was an email dated May 27, 2014 stating she had turned on her irrigation valve. (see attached Item #1). We questioned our field staff and no one has been stopped while working in the community by Ms. [redacted] or her daughter for that matter. Our field staff is here Monday - Friday 7am-330pm. As for calls, texts, emails, etc. to personal cell phones owned by our staff again, nothing from Ms. [redacted]. The only logged calls/texts on [redacted] phone (verified through phone records) is a text message from Ms. [redacted]'s daughter asking for [redacted] assistance in her search for a rental unit 3/14/15 and a follow up phone call regarding the same topic on 7/20/15. (see attached Item #2).
Again, no communication has been made with our office or staff at any time regarding a possible warranty related issue. If Ms. [redacted] has an issue that needs to be addressed this call should be made to our office XXX-XXX-XXXX. Once our office staff receives a call for a warranty related item, a work order is typed up, given to the Builder then within 48 hours a call is made to the homeowner in order to set up an inspection of the warranty related issue. Depending on the issue, a follow up appointment

may be scheduled with the contractor who performed the work during construction. At that time, any warranty related item will be repaired or corrected. In the event the item is not covered under warranty, we will assist our homeowners in the process of securing a contractor to perform the work but there may be an expense passed ** to them.
As far as our warranty is concerned it is important to understand that Van Prooyen Builders warranty is from date of completion, not date of closing. Our warranty covers drywall repairs for a period of one year. We also conduct 1-year inspections of all homes, when contacted by the homeowner that they wish to exercise that option. While Ms. [redacted] closing was 2/14/14, the actual date of completion was 10/14/2011. Based on the warranty language, no warranty would exist for drywall related defects. Furthermore, Van Prooyen Builders warranties general workmanship for a period of two years from completion which could have included the drywall related issue. However, the 2 years expired on 10/14/2013.
In order to respond to the complaint filed by Ms. [redacted] I feel we need to revisit the entire process of the home purchase.
Ms. [redacted] was introduced to our office and represented by a Real Estate Agent [redacted] for the purchase of property known as [redacted] An offer was submitted by said agent and on behalf of Ms. [redacted] on January 11, 2014. Please refer to Exhibit A, (email from [redacted] stating "the offer has been based on passed [redacted] and it has sat on the market for almost 2 years" As part of this purchase agreement (Exhibit B, page 4, section N, line 205) Ms. [redacted] selected that she 'will not' be provided a limited home warranty. Rather, she opted to ask for 'Builders warranty under Indiana state law to be applied to this property' (see page 6, section W, lines XXX-XXX).
The offer was reviewed and countered on 1/13/14 by [redacted], Builder and Owner of [redacted] Builders, Inc. In the counter offer and in response to the request for a Builder warranty, it was indicated that we would provide 'Builder warranty effective with the date of completion 10/14/2011' (refer to Exhibit C, Counter Offer midway on the page) which is our standard warranty period as stated above. Ms. [redacted] was fully aware the property she was purchasing had been constructed just over 2 years prior (please refer back to email from [redacted] Regardless, the counter offer including the language pertaining to our warranty was accepted by Ms. [redacted] on 1/14/14.
As part of the purchase, Ms. [redacted] selected to have an independent inspection conducted. The results (of the inspection) were received by Van Prooyen Builders on 1/19/14 reviewed and accepted by the Builder on 1/21/14 (refer to Exh D). There were 10 items that were deemed as needing repairs or explanation/education between Seller and Buyer. All 10 items were addressed in Seller's Inspection Response #1 dated 1/21/14 and it was agreed that Seller would make any repairs requested and provided explanations on others (refer to Exh E). All said and done, each and every issue was addressed. Additionally, on 2/14/14 (the morning of closing) Ms. [redacted] participated in an Orientation Walk-through of the property to inspect the repairs and review all functions of the home with the Builder. As part of the Orientation documentation it states the purchaser also hired and paid for a private inspection which was completed outside of this orientation'. It further mentions that 'the Purchaser agrees the unit is in order according to the terms of the contract and ready for closing'. (refer

to Exh F) Ms. [redacted] signed off on the Orientation Walk-through accepting the home and all prior conditions agreed upon then proceeded to closing. Closing occurred on 2/14/14.
At closing, Ms. [redacted] was presented with a closing packet including a list of pertinent warranty related items (Please refer to Exhibit G). Two important documents included in the packet were the [redacted] Builders, Inc. 1-page Standard Limited Warranty (Exh H) and the Extended warranty packet (Exh l). During the course of the Closing our representative presented all documents to Ms. [redacted] and asked that she sign acknowledging receipt as indicated on attached Exhibit G.
Going back to the last paragraph, Exhibit H, Limited Construction Warranty states 'to be free from defects in material and workmanship for a period of one year from the date of completion. Most importantly, item #5 states 'that contractor shall be given first opportunity to make any repairs, replacements or corrections to the defective construction at no cost to Owner within a reasonable period of time.' Furthermore, Exhibit I, Extended Warranty Packet, page 11, Interior Drywall/Trim and Moldings/Paint states The Builder, once, during a period of one year from the date of completion,
will repair blemishes....'
To summarize the above, during the course of negotiating the purchase agreement and subsequently during the sale of the subject property (to Ms. [redacted]) there were a number of times she acknowledged that a limited warranty was to be provided based on date of completion not closing date. Also, as stated in the last paragraph, the warranty clearly states the Contractor be given the first opportunity to make any repairs, in a reasonable time period. Ms. [redacted] closed on her home over 2 years ago. However, bottom line is we can't act on something if it isn't brought to our attention.
In closing I ask this of Ms. [redacted], please call our office and ask for a work order to be generated and I will set up an appointment Monday - Friday 7am - 330pm to look at the issue. I will give recommendations and suggestions. If it indeed is a workmanship defect, we will work on a resolution. However, I also ask that Ms. [redacted] provide proof of her attempts to contact our office or any member of our staff. As you are fully aware, all matters with the Revdex.com become a matter of public record. If we are being presented in a negative manner, it is only fair that the accusations against our company be fully supported.
I thank you for your attention in this matter and hope that the above has shed some light on the entire process.
Respectfu7y
[redacted]
President/Owner, Van Prooyen Builders, Inc. Attachments: Items 1 & 2, Exhibits A - I
Initial Consumer Rebuttal /* (2000, 20, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Builder and homeowner have met. All issues have been tentatively resolved. Homeowner accepts resolution.