Robinson Ford Sales Inc

In order for me to review the history of the vehicle, I require the vin number of the vehicle Mr*** is talking aboutWe can schedule an appointment with the customer once I review the history and what kind of warranty the customer ownsWe will gladly help out Mr*** but we need more
information. Thank you, *** ***

I am *** *** the Service Manager for Robinson Ford SalesI personally inspected the tires on this particular vehicle and there are no defects on themUnfortunately the customer caught something on the road and blow outs are not covered under her Ford factory warrantyWe will gladly assist
with the mounting and balance of the tire but the customer has a to purchase a new tire.Thank you!

In order for me to review the history of the vehicle, I require the vin number of the vehicle Mr. [redacted] is talking about. We can schedule an appointment with the customer once I review the history and what kind of warranty the customer owns. We will gladly help out Mr. [redacted] but we need more...

information. Thank you, [redacted]

I am [redacted] the Service Manager for Robinson Ford Sales. I personally inspected the tires on this particular vehicle and there are no defects on them. Unfortunately the customer caught something on the road and blow outs are not covered under her Ford factory warranty. We will gladly assist...

with the mounting and balance of the tire but the customer has a to purchase a new tire.Thank you!

Review: I purchased a car from this dealership Robinson Ford in Calexico,ca on 3/26/2013 I gave a down payment of 2500.00 for a 2007 ford explorer I submitted all the necessary documents including pay stubs references, rental, agreements ,utility bills and provided insurance information for the vehicle.I was told that was it and the deal was done and that the finance company would be giving me a welcome call . When I received the call from the finance company I was told by [redacted] from the finance company on 4/01/2013 that everything was OK and that's all they needed. I never heard from anyone after that until 4/8/2013 when I was left a voice-mail asking for more pay-stubs and then a second on 4/11/2013 call asking for insurance when I had furnished proof of insurance to the dealership and on 4/18/2013 I received a voice-mail to return the vehicle back the dealership and then again on 4/22/2013 to take the vehicle in. when my wife spoke with Robinson ford on 4/22/2013 she advised them that she had spoke with an attorney who told her that Robinson ford was outside the 10 day cancellation period. The gentleman asked her why she contacted an attorney and then threatened to call the district attorney on herDesired Settlement: full refund for the down payment 2500.00 refund for the fuel this vehicle was delivered on a empty tank the tank now is nearly full refund for the down payment for insurance 136.50

Business

Response:

ROBINSON FORD SALES, INC.

1777 N. Imperial Ave. Calexico, CA.

92231

Phone: (760) 357-3141

Fax: (760) 357-3132 Office

Fax: (760) 357-3228 Sales

June 18, 2013

To Whom it may concern:

In response to complaint ID

[redacted], the customer [redacted] came in

and tried to purchase the vehicle

that is stated. Due to his credit issues the

finance company that approved him

also asked for certain stipulations and

verifications including proof of

full coverage insurance, proof of residence,

proof of income and Verification

of employment among also an

interview/welcome call to the

customer. The finance company verified that

Mr. [redacted]s income was less

than what he had reported by calling his

employer and verifying his most

recent check stubs. This process is

something that the bank does in

order to verify applicant's Payment to Income

and Proof of Residence.

Unfortunately they did turn down the deal after

efforts to contact Mr. [redacted] and let him know what the situation was.

When Mr. [redacted] returned the

vehicle, we refunded his down payment and

also refunded the gasoline he had

put in the vehicle. We were told by Mr.

[redacted] and his wife that they

were satisfied with this resolution. The

insurance refund was never

mentioned by the customer, and is a requirement

by the Finance company process of

approval. Should you have any further

questions, please contact us at (760) 357-3141.

Best Regards, [redacted]