RE: [redacted] ***Dear [redacted] Mr [redacted] purchased a vehicle from Solomon Auto in Carmichaels on October 26,He was here two times to look at the used Ram with his wifeAfter negotiating a deal, we agreed on a price that was fair for both of usAfter three days from the purchase, he notices a few deep scratches above the driver's side rear windowHe called us and said he never saw it when he picked up the vehicleWe at Solomon did not see any scratches at time of pick up either.I, Brian S [redacted] , told him to bring it down and I will look at itAfter speaking with Mr***, I was willing to make a restitution with him by splitting the cost to fix the scratchesHe was not happy with thatMeanwhile, nobody knows when the scratch occurredAfter talking with him once again, I decided to just repaint and fix the scratch even though we don't know when and how it happenedHe is calling me on Monday, October 31,to make an appointment for repairsMr [redacted] is 100% satisfied with my restitutionAs far as I am concerned this issue has been resolved on both Solomon Auto and Mr [redacted] ***'s part!Regards,Brian S [redacted] General Sales Manager
In concern of complaint ID# [redacted] The customer who reported the complaint is not the owner of the vehicle in concernWe spoke with the 3rd parly involved to try and make a restitutionThe customer got hate and preceded to hang up the phoneThe owner of the vehicle has never been in contact with us.As fax as the vehicle is concerned, we did perform a factory recall concerning a steering wheel wiring repair on 1/29/16, with 36,milesThat recall has no effect on the steering rack complaint that started on 5/11/with 44,miles on the vehicleThe customer paid $for the steering rack repair due to vehicle being out of warrantyProm that time, 5/11/to 1/25/18, the customer was not charged for a steering rack again until 1/25/In that time frame Chrysler Warranty paid for steering rack replacements under the warrantyDates for these replacements are 6/15/16,7/5/and 8/14/On 8/28/the owner returned with another steering rack problem- Our service manager contacted Star Center (Chrysler TechSupport) and they had us check the power steering pump pressure and fluid conditionThe fluid had some contamination and Star Center said this could be blocking the cooler giving the steering system too much pressure due to the vehicle having 68,milesThat repair would not be covered under any warranty but Star Center said if the owner replaces the power steering pump and cooler, and paid for the repair, then Chrysler would replace the rack again under warrantyCustomer approved the repair for $1,The vehicle returned again on 9/6/with 68,miles and another steering rack problemAt that time our service manager had Chrysler Field Tech get involvedHe looked at pictures of the steering stops worn and said that the steering rack is turning too far due to the stops being wornThey will have to be replaced to fix the problemCustomer approved the replacement of the part and labor of $1,and Solomon Auto helped with added amount of $Again, Chrysler warranted the steering rackThe field tech said the vehicle is being turned too sharp and then held in that tight turning position when moving for an extended tune.The vehicle was brought back in on 1/25/18, with 75,miles, to look at worn steering rack stopsAgain, Chrysler said that the stops would have to be replacedThe customer declined the repair and said to just replace steering rack so she could drive it homeThe customer paid $568,for the repair.At this point we have done all we can do and believe this could be due to driver error wearing the steering stops.Best regards,Jason S [redacted] General Manager Solomon Auto Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution Of the 2year road hazard plan is acceptable Regards, [redacted]
ID# [redacted] Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for saleThe customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincludedWe did not tell the customer it could be activated for free nor did we tell him that it wasincludedAs far as the cargo cover we have given the customer a cover however, it was to shortTo rectifythe situation we will order the cover for the customer at no charge which is $This concludes thiscomplaint on our end.Sincerely,Rick S [redacted] HRMgr
RE: [redacted] ***Dear [redacted] Mr [redacted] purchased a vehicle from Solomon Auto in Carmichaels on October 26,He was here two times to look at the used Ram with his wifeAfter negotiating a deal, we agreed on a price that was fair for both of usAfter three days from the purchase, he notices a few deep scratches above the driver's side rear windowHe called us and said he never saw it when he picked up the vehicleWe at Solomon did not see any scratches at time of pick up either.I, Brian S [redacted] , told him to bring it down and I will look at itAfter speaking with Mr***, I was willing to make a restitution with him by splitting the cost to fix the scratchesHe was not happy with thatMeanwhile, nobody knows when the scratch occurredAfter talking with him once again, I decided to just repaint and fix the scratch even though we don't know when and how it happenedHe is calling me on Monday, October 31,to make an appointment for repairsMr [redacted] is 100% satisfied with my restitutionAs far as I am concerned this issue has been resolved on both Solomon Auto and Mr [redacted] ***'s part!Regards,Brian S [redacted] General Sales Manager
In concern of complaint ID# [redacted] The customer who reported the complaint is not the owner of the vehicle in concernWe spoke with the 3rd parly involved to try and make a restitutionThe customer got hate and preceded to hang up the phoneThe owner of the vehicle has never been in contact with us.As fax as the vehicle is concerned, we did perform a factory recall concerning a steering wheel wiring repair on 1/29/16, with 36,milesThat recall has no effect on the steering rack complaint that started on 5/11/with 44,miles on the vehicleThe customer paid $for the steering rack repair due to vehicle being out of warrantyProm that time, 5/11/to 1/25/18, the customer was not charged for a steering rack again until 1/25/In that time frame Chrysler Warranty paid for steering rack replacements under the warrantyDates for these replacements are 6/15/16,7/5/and 8/14/On 8/28/the owner returned with another steering rack problem- Our service manager contacted Star Center (Chrysler TechSupport) and they had us check the power steering pump pressure and fluid conditionThe fluid had some contamination and Star Center said this could be blocking the cooler giving the steering system too much pressure due to the vehicle having 68,milesThat repair would not be covered under any warranty but Star Center said if the owner replaces the power steering pump and cooler, and paid for the repair, then Chrysler would replace the rack again under warrantyCustomer approved the repair for $1,The vehicle returned again on 9/6/with 68,miles and another steering rack problemAt that time our service manager had Chrysler Field Tech get involvedHe looked at pictures of the steering stops worn and said that the steering rack is turning too far due to the stops being wornThey will have to be replaced to fix the problemCustomer approved the replacement of the part and labor of $1,and Solomon Auto helped with added amount of $Again, Chrysler warranted the steering rackThe field tech said the vehicle is being turned too sharp and then held in that tight turning position when moving for an extended tune.The vehicle was brought back in on 1/25/18, with 75,miles, to look at worn steering rack stopsAgain, Chrysler said that the stops would have to be replacedThe customer declined the repair and said to just replace steering rack so she could drive it homeThe customer paid $568,for the repair.At this point we have done all we can do and believe this could be due to driver error wearing the steering stops.Best regards,Jason S [redacted] General Manager Solomon Auto Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution Of the 2year road hazard plan is acceptable Regards, [redacted]
ID# [redacted] Re: [redacted] complaintIn response to the complaint listed above we do not fill the gas tanks on used Vehicles that are for saleThe customer must have misinterpreted what the salesman told him about the navigation thinking that it wasincludedWe did not tell the customer it could be activated for free nor did we tell him that it wasincludedAs far as the cargo cover we have given the customer a cover however, it was to shortTo rectifythe situation we will order the cover for the customer at no charge which is $This concludes thiscomplaint on our end.Sincerely,Rick S [redacted] HRMgr