Robinson & Hoover and Fudge

***See Attached***

Complaint: ***
I am rejecting this response because:
This
response does not appear to be completely honest. First, it was not Mr
*** that filed this complaint, it was Mrs***. In reference to the first paragraph: It
may be so that the American Collection Services retained this firmHowever, it
was my understanding as per the WSC office personnel that this firm works
directly and in partnership with the American Collection Services agency.
When I was given the phone number from The WSC Corporation for the American
Collection Services, I was provided ###-###-####. As you can see by the
attached files the number is the same as that of the collection Attorneys
handling this case. The WSC claimed this was the collection agency and
attorneys that were hired to represent us (the paid stockholders) of our
corporation. When I call this number the automation that answers clearly
states this is a collection agency attempting to collect a debt. When the
secretary comes on the phone she then attempts to look up the debtor by social
security number. When that fails because
the attorney is handling the case she then proceeds to connect you to the
attorney or his voicemail.
In reference to the second and third paragraph of the response: A
Negotiation of the settlement was made with Mr***, one of the attorneys
for this collection firm. It was never told to me that the funds would be
remitted the following month on the 10th day. I repeatedly asked for an
explanation of the delay to which I received none. I was only repeatedly
told I would have the payment receipt mailed to me within days of each call
I told the secretary at last conversation on January 24, that I
would be filing complaints with the Revdex.com and the State Attorney General Office
Then on February 2, Prior to the 10th day of the
following month, I received a call from Mr*** telling me that there had
been a revamp of their computer system and that he was sorry I had not received
the promised notice of payment. He stated it was his understanding that
it was previously handled by his other staff. He also told me that he
would email it to me immediately after we spoke which he did. As you can
see, in the attachments, the email from Mr*** was received by me on
February 2, but the receipt of payment letter was dated January 4,
2017. This lends me to believe that the statement that "Our office
never provides a receipt for payments made by check, because a payment by check
(once cleared) acts as it's own receipt of payment" appears less than
truthful. In addition the check has still not cleared the bankThe
receipt was necessary for proper lien release and to secure access back to Mr
***'s home which had been previously cut off
In reference to the last paragraph: No one ever claimed the debt was not
valid. The reason given in April for the debt not being paid was
that Mr*** had been under medical care and still is for a heart
condition. He did not have the amount of funds being requested to pay
this debt at this time. As per Mr***, the collection agency
would not accept a lesser amount. He was never verbally or expressly
informed by anyone that his debt was being sent to litigation for
non-payment. I had to go to the WSC office to get the number for The American
Collection Services agency which was ###-###-#### in order to attempt to pay
the debt. The WSC would not take the payment because they stated they
turned the matter over to the collection agency for which they gave me the
above referenced number. When I called,
the collectors I spoke to in reference to this debt, told me that they closed
Mr***’s account and that only the attorney could re-open that
file. They told me they would leave a message in his box and have him
(Mr***) call me back. They did do that. Mr***
informed me that they had not yet had the chance to file a suit against Mr
*** and that the debt could be settled with them because they had not
yet taken it to the courts.
It is supposed to be true according to the response letter from Mr*** or at
least implied, that the American Collection Services and the Attorneys have no
connections at all other than merely being hired by the American Collection
agency. The last paragraph of the letter clearly states, "Our office
is a law firm and not a collection agency and therefore our office does not
send collection letters, we file lawsuits.", and yet if you call the
number the Attorneys advertise on their website it clearly tells you in advance
of reaching anyone in person, “this is a collection agency attempting to
collect a debt.” Which is it? Are they Lawyers or the collection
agency? It is definitely not clear in this situation. If these
firms are indeed separate I would like further information on this American
Collection Agency so that complaints can be filed appropriately against the
correct people.
All that being said, I have received a receipt from Mr*** on
February 2, of 2017, prior to the 10th day of the following month
that payment was received via check contradictory to the response of this
letter, with an apologetic explanationAlthough this was after filing
complaints, I am satisfied with the outcome from Attorney *** who is
affiliated with this firm. However, the
response from Attorney *** leaves me with great concern for other fellow
stockholders attempting to deal with similar issues by the above referenced
firms.
Sincerely,
*** ***