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Robinson Plumbing & Heating Supply Co

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Robinson Plumbing & Heating Supply Co Reviews (2)

1} the issue with the controls was settled when the customer returned from vacation and had the parts set aside, never had any conversation with home owner side note ,,,, " "contractor mentioned to me that every box was opened and parts were all over the place " I do remember I asked his contractor to get in touch with Mr [redacted] and ask if he had the parts stored somewhere? Mr[redacted] called me a few days later and said he did have the parts that were missing!!!! I don't remember having a discussion about any replacement parts.2} Mr [redacted] 's sales slip was very specific as far as installation instructions for the toilet I asked him to review with his installer the specific details, which he failed to do so.In order to return product for resale we must have clean uninstalled product, in the original box We will have a terrible time selling this product if it is not in perfect condition as you must understand Mr [redacted] picked out the toilet on his own with no push on my part """ my company does not and has never offered to its sales staff commissions" 60+ year policy"Mr [redacted] went done a new road and asked what we would do if it were damaged, a conversation like that would be non productive at this point and quite offensive.I sold him a sale item to replace the toilet that should have been installed if Mr[redacted] took responsibility seriouslyUnder no circumstances did I hang up from him, quite frankly it was he that decided to enbd the conversation with him hanging up.This all sounds like buyers remorse or just frustrated with his bad decisions[redacted] * [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .]This is a response from the person that I have the issue withI did not pick out the toiletMy contractor was told that buying the complete trim set was required to get the volume controlsThe person I need to speak with is his supervisor Regards, [redacted]

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