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Robinson Plumbing & Heating Supply

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Robinson Plumbing & Heating Supply Reviews (4)

I feel Mr*** had a responsibility as a home owner to oversee the installation of all the product he picked out, under no pressure by the sales personHe decided to leave his home and leaving the installers to make decisions on their own! Again, this is a perfect case of buyers remorse and shuttering the blame on my company.*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]This is really an issue of questionable business ethics*** *** told my general contractor that it was necessary to buy the entire trim set of the StyleTherm valve I purchased because they couldn't locate the volume controlsI contacted the manufacturer and determined that this was not trueThe volume controls could be purchased separatelyRegarding the toilet, what is the company policy regarding returnsIf it is percent of the purchase price, which I was told, then it should be posted somewhereI request that I talk to someone other than the individual I have the problem with
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .]This is a response from the person that I have the issue with. I did not pick out the toilet. My contractor was told that buying the complete trim set was required to get the volume controls. The person I need to speak with is his supervisor. 
Regards,
[redacted]

1}  the issue with the controls was settled when the customer returned from vacation and had the parts set aside, never had any conversation with home owner.  side note ,,,, "  "contractor mentioned to me that every box was opened and parts were all over the place "   I do...

remember I asked his contractor to get in touch with Mr. [redacted] and ask if he had the parts stored somewhere?   Mr.[redacted] called me a few days later and said he did have the parts that were missing!!!!   I don't remember having a discussion about any replacement parts.2}  Mr. [redacted]'s sales slip was very specific as far as installation instructions for the toilet.   I asked him to review with his installer the specific details, which he failed to do so.In order to return product for resale we must have clean uninstalled product, in the original box.   We will have a terrible time selling this product if it is not in perfect condition as you must understand.   Mr. [redacted] picked out the toilet on his own with no push on my part.  """ my company does not and has never offered to its sales staff commissions" 60+ 60 year policy"Mr. [redacted] went done a new road and asked what we would do if it were damaged, a conversation like that would be non productive at this point and quite offensive.I sold him a sale item to replace the toilet that should have been installed if Mr.[redacted] took responsibility seriously. Under no circumstances did I hang up from him, quite frankly it was he that decided to enbd the conversation with him hanging up.This all sounds like buyers remorse or just frustrated with his bad decisions.[redacted]. [redacted]

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Address: 195 Broadway (Headquarters), Fall River, Massachusetts, United States, 02721-1100

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