Robinson Roofing, LLC

I have chosen to accept the response of the business, not because I agree with this business but I did sign the contract and am now paying for a service that we do not use I no longer wish to participate in this type of “mutual understanding”; in fact the person responding was not involved in some of the conversations I am going to HAPPILY keep paying every month so that my credit is not adversely affected V/R [redacted]

I have been a student with Talamantez Karate for about two years nowI came seeking to better myself and to find a positive outlet for my stress that was present in my lifeThe instructors at this Karate institution are highly trained and what they do I come from a military background, and I appreciate how they always try their best to pull the potential leadership that is within all their studentsThat being said, each instructor tries their best to recognize the potential and the differences of other students and to use these items to better each individual studentI also really enjoy how their school has a little more that traditional dojo feel in the terms of the respect that is required of the students towards the instructors I like how this karate dojo not only teaches karate but makes an emphasis on teaching the children there how to respect their parents and their eldersI truly think this is a great place for anyone looking to better their lives

I have chosen to accept the response of the business, not because I agree with this business but I did sign the contract and am now paying for a service that we do not use.  I no longer wish to participate in this type of “mutual understanding”; in fact the person responding was not involved in some of the conversations.  I am going to HAPPILY keep paying every month so that my credit is not adversely affected.     V/R [redacted]

The center would benefit from hiring employees with licensed child care experience. My daughter has attended the center and recently has has several issues daily with unsupervised children. I feel they must secure each child's safety, and have failed as a care center in doing so. Children should not watch children! My daughter no longer attends this center, for fear of her well being.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our Basic Program – the program this customer joined - is a12 month program. Like any business owner would, we approached the customer foran extension of the Basic Program agreement prior to the end of their initial12-month program. This was a new and completely...

separate agreement, withupdateddates and tuitions, which the customer agreed to and signed – extending theirprogram until November of 2015. They were informed that, after that point, thestudent would have reached his potential in the Basic Program and would need toupgrade to Leadership in December of 2015 to continue. It was understood by allparties at that time that they wanted to extend the Basic Program, but notupgrade to Leadership later, and so they would be completing their time with usin November 2015.The customer first approached us to vacate his agreement onApril 20, 2015, claiming that he was receiving military orders tomove to [redacted]., and that his family – including the student – would be going withhim, and that he wished to terminate his contract early on that basis. Prior tothis, there had been no discussion of ending his program or expression ofdissatisfaction. He was told that we would be happy to terminate his programwhen we received documentation of his move out of the area, as this is ourstandard policy. Both agreements were provided in hard-copy to the customerduringa face-to-face meeting on April 20, 2015, during which the provisions of bothwere fully explained, and we again agreed to terminate the agreement as soon aswe received his military orders and/or school district withdrawal form, percompany policy.The customer returned on April 28, 2015 to again discuss theagreement, and was again told that we would be happy to terminate it uponreceiving his military orders and school district withdrawal notice. We haveasked the customer numerous times now for such documentation, and it has notbeen provided. On May 18, 2015 – in response to an email from the customerthreatening legal action against our school - the second agreement was providedyet again via email with a full explanation of its provisions, and the customerwas once again informed that we would be happy to terminate his agreement whenwe received military orders and a school withdrawal notice. There was noresponse from the customer. However, the customer filed this complaintthe next day. The second contract is the one that the customer first triedto get out of by claiming to have military orders, and now claims to have been“trickedinto.” So, now the customer is resorting to false and damaging complaints. Ouragreements are clearly, and clearly explained.We have made numerous attempts toaccommodate the customer’s request to exercise a military option to end hiscontract, which isn’t in the agreement either but is rather a courtesy weextendto our military members as a matter of company policy.

Our Basic Program – the program this customer joined - is a12 month program. Like any business owner would, we approached the customer foran extension of the Basic Program agreement prior to the end of their initial12-month program. This was a new and completely separate agreement,...

withupdateddates and tuitions, which the customer agreed to and signed – extending theirprogram until November of 2015. They were informed that, after that point, thestudent would have reached his potential in the Basic Program and would need toupgrade to Leadership in December of 2015 to continue. It was understood by allparties at that time that they wanted to extend the Basic Program, but notupgrade to Leadership later, and so they would be completing their time with usin November 2015.The customer first approached us to vacate his agreement onApril 20, 2015, claiming that he was receiving military orders tomove to [redacted]., and that his family – including the student – would be going withhim, and that he wished to terminate his contract early on that basis. Prior tothis, there had been no discussion of ending his program or expression ofdissatisfaction. He was told that we would be happy to terminate his programwhen we received documentation of his move out of the area, as this is ourstandard policy. Both agreements were provided in hard-copy to the customerduringa face-to-face meeting on April 20, 2015, during which the provisions of bothwere fully explained, and we again agreed to terminate the agreement as soon aswe received his military orders and/or school district withdrawal form, percompany policy.The customer returned on April 28, 2015 to again discuss theagreement, and was again told that we would be happy to terminate it uponreceiving his military orders and school district withdrawal notice. We haveasked the customer numerous times now for such documentation, and it has notbeen provided. On May 18, 2015 – in response to an email from the customerthreatening legal action against our school - the second agreement was providedyet again via email with a full explanation of its provisions, and the customerwas once again informed that we would be happy to terminate his agreement whenwe received military orders and a school withdrawal notice. There was noresponse from the customer. However, the customer filed this complaintthe next day. The second contract is the one that the customer first triedto get out of by claiming to have military orders, and now claims to have been“trickedinto.” So, now the customer is resorting to false and damaging complaints. Ouragreements are clearly, and clearly explained.We have made numerous attempts toaccommodate the customer’s request to exercise a military option to end hiscontract, which isn’t in the agreement either but is rather a courtesy weextendto our military members as a matter of company policy.