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Robinson Tax Service Reviews (2)

Mr R[redacted] was very informative on my level of understanding tax information....Very reasonable for tax preparation charge and definately will return.

Review: I found http://www.robinsontaxservice.com/ by going to a website I mistook for the IRS. It was IRS.com and not the government website for the IRS, which is IRS.gov.

I clicked on a link for getting back copies of transcripts of my IRS filings going back to 1998, 1999. After filling out an application for my requests and providing my social security number and that of my husband, as well as the adjusted gross income number on line 37 of my 2010 tax returns, and my credit card number and authorization code, and then submitting the order, I got scared.

I called my credit card company and cancelled the card and reported my mistake, and then this morning tried to call the business, but got no answer.

I got an email from [redacted] informing me the credit card number I provided was wrong and to please submit the correct via email or by phone. I have repeatedly tried to phone [redacted], but get no answer.

It rings and rings and then finally stops and there is silence.

I have emailed Mr. [redacted], by replying to his email, and explained my concern about his legitimacy, but have received no response.

I have notified Equifax and filed a 90 day alert on my credit, and they have in turn alerted Experian and Trans Union. I am pondering what else to do for protection.

Here is a copy of my first reply to [redacted]s email received the morning after I placed an order with him, and promptly cancelled the card for fear he was not legitimate:

hi. Tried to call you but there was no answer at the number you posted below. I realized immediately after placing my order with you last night, that you are not officially related or contracted with the IRS and reported my mistake to my credit card company as well as to Equifax for a credit alert.

It’s not reassuring that there is no answer at the number you provide below.

Please disregard my request.

Thank you,

On Feb 22, 2013, at 4:48 AM, ROBINSON TAX SERVICE wrote:

Robinson Tax Service

[redacted],

I have processed you request for copy of your tax transcript but the credit card you enter on the web site was rejected by Paypal either due to the wrong credit card number was entered on the request form or unavailable funds. Can you give me a call at [redacted] or resubmit your request for copy of your tax transcript with another credit card at [redacted]

HERE IS A COPY OF A FOLLOW UP EMAIL I SENT [redacted], IN RESPONSE TO THE SAME EMAIL NOTED ABOVE:

I hope you’re legitimate. I am very concerned I may have given sensitive information to an illicit entity and made myself and husband highly vulnerable and identity theft or fraud. I checked you out with the Revdex.com and you have a great rating. That said, I am still terrified and not sure what to do to secure our identities and finances.

I think what made me doubt your authenticity most was finding it impossible to get transcripts from the IRS that go back more than 6 years or less. How can you go back the 15 and 14 years I was requesting? I’d ask you in person, via phone but nobody answers your phone and that is not reassuring.

On Feb 22, 2013, at 4:48 AM, ROBINSON TAX SERVICE wrote:Desired Settlement: A phone call and or a letter to reassure me of this business's legitimacy would go a long way.

Business

Response:

Email the client the transcripts requested. Still waiting for the client to repond with payment in the amount of $29.95.

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Description: TAX RETURN PREPARATION

Address: 9071 Mill Creek Rd unit 1522, Levittown, Pennsylvania, United States, 19054-4225

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