Robinson's Garage

This is absolultely untrue statementsI made numerous attempts to pick up the hearing aidsAfter the 3rd attempt to meet with someone to get them, I gave upIf the phone records can be obtained, this will be helpfulI can prove through conversation that I attempted several times and was told different excuses each timeAfter I had already looked into another solution, the receptionist at Hearings Solutions Plus contacted me and told me that someone could meet with me in the evening after they were through at another agencyThis is when I told them I no longer wanted the aids and that I had sought elsewhereI was told by Angie that the final paperwork had not been signed and could be signed when picking up the hearing aidsAfter numerous excuses and trips there to get them with no luck, I went elsewhereI do not appreciate the company sending my application in with a signature that was suppose to be preliminaryI signed no final paperwork and I never got to pick up the aidsI made it clear when I first went there I needed these aids as soon as possible because of the work I doThey had several opportunities to make it right with me and did not do so until it was too lateI have since then paid out for new ones that I rec'd in a punctual mannerI tried to call this company numerous times and always spoke with the receptionistEach time I was given an excuse about why they could not do it the day of the apptI was told by Ryan that my aids were accidently sold by him and he would overnight some new onesI ok'd thatI call the next day and no one knows what I'm talking about again and no one is there to answer my questionsI was told this each time I calledI am not going to fulfill an agreement that I did not finalize and never rec'd the productI have since then obtained new aids and have no use for the ones at Hearing Solutions PlusI was also told by *** *** *** that I have to have a new audiogram done because the one done at Hearing Solutions Plus was not proven it was done by an audiologistWhen I showed them her business card, it does not state she is an audiologistWhen I tried to call with questions, no one could ever talk to me because they were either not available or the receptionist would take a message and NO ONE ever called me back about my concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

** *** purchased hearing aids and due to the overwhelming response at the Home Show, her hearing aid delivery was delayedWe kept in contact with ** *** by phone. When her hearing aids came in the office called to set up fitting appointment and the patient stated she purchased somewhere
else and refused the appointmentThe agreement ** *** signed states the return policyNone of the conditions has been met** *** refused delivery** *** has not worn consistatly for days( See SuperBill) ** *** has not been seen times during that day trial period.(See Superbill) The hearing aids are here in our office ready for her fitting** *** can fulfill her agreement at anytime** *** has called and threatened us multiple times that she would call youRevdex.com The TV Stations The multi media ** *** stated she does not want to take these extreem measures although she keeps refusing the appointment** *** only needs to fulfill her end of the agreement (Please read super bill patient signed) Please contact me for further information Enjoy your day! *** *** ***

** *** purchased hearing aids $and returned them after multiple visits to adjust for his personal useThe patients wife has an illness and he stated could not afford the hearing aidsThe hearing aids were returned his money was refunded3/10/$That is $5990-$5740=$The fitting
fee at return is $** *** has signed documents and already cashed the check that was sentThere is no further information about this return until we received this letter today.Enjoy your day! ***
*** Fax 888-481-(prefer scan to email