I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am rejecting this response because:
What steps do I take to return unused boxes and get refund, please don't take weeks again to respond, you don't need to have your lawyer write your responses In future I will stay away from smaller businesses and stick to the big box stores to avoid all these issues
I already wrote Mr*** a letter. The essence of the story is this. he called because his refrigerator was not cooling. When we arrived it was not cooling as he reported. My technician removed the rear panel of the refrigerator section and found the evaporator starved
for Freon. This *** refrigerator has dual evaporator system and a device called a step valve distributes the Freon between the freezer and the fresh food section. When Bo saw the evaporator starved for Freon he noted that the unit had a sealed system problem which it did at the time he was there. I suggested in my letter that Mr. *** call *** and talk to their technical service group to verify what I said is true.We did not misdiagnose the problem. The unit was malfunctioning upon arrival and upon leaving. The step valve was stuck at the time we were there. I do not know how long it will last but everyday that it does works is good news. As a final note we charge the customer a service call even if there is no defect found. We found a defect that was evident at the time. No refund is due. David B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The business owner presents a self-contradictory case hereOne the one hand, he recognizes that "a compressor that is locked can unlock itself by the bouncing around as a product is moved"On the other hand, he still cluelessly insists that "if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one" Clearly, the technician had made a wrong conclusion about our refrigerator in this caseWithout demonstrating any professional skill, the technician has already showcased a bad serviceTherefore, I strongly maintain my point of view that this service deserves NO credits!Since the business owner mentioned about the issue with my credit card, I will offer more details on thatIn fact, this should be another point for the complaintAfter I gave the technician my credit card number and expiration date, the technician with tattoos also asked me to write down the three digits *** (security code) and had confirmed my credit card informationThis is really UNUSUAL for a service providerThere is NO need for service providers to request ***So I called the customer service of my credit card company, and indeed the customer service suggested me to close that credit card immediately and sent me a new cardThis is the reason why I ended up paying with a checkTherefore, I'd also like to complaint that this service provider requests *** of credit card from the customer, which AGAIN demonstrates how unprofessional this service provider is!!To the business owner:The complaints from your other customers have consistently displayed a picture of you as rude and out of mannerIn fact, I had the exact same experience with thisThe other day when I came in to your store, my purpose is to negotiate a fair price for this unsatisfied service (I'd like to offer the travel cost for your technicians but not the service part)I believe that four of your employees have witnessed how rude and impolite to a customer you and your wife are! The final response I got from you is that either I pay the full or I get out of your place, otherwise you are going to call the policeAs a customer, I have the rights to present what I am not satisfied with the serviceHave I done anything that would jeopardize you and your place that deserves calling a police? The answer is NO! In fact, this again consistently demonstrated how rude and impolite you are.As a customer, I have the rights to review the service providerNowadays, there are myriads of reviews on service providers on youtubeHow can this be a threat? Why you have to fear about it if you provide good service? In fact, your wife has made several threats on meFor example, she threatened that she would spread words around so that my local service providers wouldn't come to my place for serviceShe thought I fear about itDefinitely NO! I hire people to mow my lawn and do the snowplow job, and they provide good quality of service and I pay the bill in timeThis is how business is done! Only hardworking professional persons deserve credits.Finally, may I ask you a question: do you really want to provide good quality of service or prefer to deal with a myriad of complaints you would receive for the bad service?]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am rejecting this response because:
What steps do I take to return unused boxes and get refund, please don't take weeks again to respond, you don't need to have your lawyer write your responses In future I will stay away from smaller businesses and stick to the big box stores to avoid all these issues
I already wrote Mr*** a letter. The essence of the story is this. he called because his refrigerator was not cooling. When we arrived it was not cooling as he reported. My technician removed the rear panel of the refrigerator section and found the evaporator starved
for Freon. This *** refrigerator has dual evaporator system and a device called a step valve distributes the Freon between the freezer and the fresh food section. When Bo saw the evaporator starved for Freon he noted that the unit had a sealed system problem which it did at the time he was there. I suggested in my letter that Mr. *** call *** and talk to their technical service group to verify what I said is true.We did not misdiagnose the problem. The unit was malfunctioning upon arrival and upon leaving. The step valve was stuck at the time we were there. I do not know how long it will last but everyday that it does works is good news. As a final note we charge the customer a service call even if there is no defect found. We found a defect that was evident at the time. No refund is due. David B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The business owner presents a self-contradictory case hereOne the one hand, he recognizes that "a compressor that is locked can unlock itself by the bouncing around as a product is moved"On the other hand, he still cluelessly insists that "if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one" Clearly, the technician had made a wrong conclusion about our refrigerator in this caseWithout demonstrating any professional skill, the technician has already showcased a bad serviceTherefore, I strongly maintain my point of view that this service deserves NO credits!Since the business owner mentioned about the issue with my credit card, I will offer more details on thatIn fact, this should be another point for the complaintAfter I gave the technician my credit card number and expiration date, the technician with tattoos also asked me to write down the three digits *** (security code) and had confirmed my credit card informationThis is really UNUSUAL for a service providerThere is NO need for service providers to request ***So I called the customer service of my credit card company, and indeed the customer service suggested me to close that credit card immediately and sent me a new cardThis is the reason why I ended up paying with a checkTherefore, I'd also like to complaint that this service provider requests *** of credit card from the customer, which AGAIN demonstrates how unprofessional this service provider is!!To the business owner:The complaints from your other customers have consistently displayed a picture of you as rude and out of mannerIn fact, I had the exact same experience with thisThe other day when I came in to your store, my purpose is to negotiate a fair price for this unsatisfied service (I'd like to offer the travel cost for your technicians but not the service part)I believe that four of your employees have witnessed how rude and impolite to a customer you and your wife are! The final response I got from you is that either I pay the full or I get out of your place, otherwise you are going to call the policeAs a customer, I have the rights to present what I am not satisfied with the serviceHave I done anything that would jeopardize you and your place that deserves calling a police? The answer is NO! In fact, this again consistently demonstrated how rude and impolite you are.As a customer, I have the rights to review the service providerNowadays, there are myriads of reviews on service providers on youtubeHow can this be a threat? Why you have to fear about it if you provide good service? In fact, your wife has made several threats on meFor example, she threatened that she would spread words around so that my local service providers wouldn't come to my place for serviceShe thought I fear about itDefinitely NO! I hire people to mow my lawn and do the snowplow job, and they provide good quality of service and I pay the bill in timeThis is how business is done! Only hardworking professional persons deserve credits.Finally, may I ask you a question: do you really want to provide good quality of service or prefer to deal with a myriad of complaints you would receive for the bad service?]
Regards,
*** ***