Robinson's Repair Shop

Customer brought a [redacted] to Robinson's Repair Shop with a check engine light for diagnosisCustomer stated that he had bought the vehicle from another individual and that it had a new engineVarious checks performed, including checking plugs, running and non running compression test and leak down test revealed that #exhaust valve was not seating properlyInformed customer of what was found (INV# ***) Customer brought the truck back on 04/12/for a NY State Inspection and authorized removal of both cylinder headsRemoval of the cylinder heads revealed machine work on multiple valves and seats though the problem was only severe enough on the #cylinder to reveal itself during initial diagnosisAn estimate was prepared using remanufactured heads through the [redacted] systemThe customer did not like the price quoted and took it upon himself to search the internet for other sources of partsHe located another company via the internet, [redacted] , and instructed us to buy the heads, gasket set and head bolts from themHis wishes were complied with and the job was completedThe parts we received from [redacted] were not marked up and the customer was charged what we paid for the partsNot only was the job completed for labor only, on the part of Robinson's Repair Shop, but the customer was given a $discount (INV# ***)The vehicle left the shop running properly On 09/09/the customer returned and the truck was diagnosed with a #misfire (bad injector), INV# ***The customer elected to do the repair himselfThe customer brought the truck back on 12/26/for misfire on #cylinder and authorized removal of right cylinder head to diagnose the problemRemoval of the head revealed that the right cylinder head we had received from [redacted] was cracked (verified by local machine shop via pressure test & dye penetrant)Did not put the $cost for testing on the customer's bill There was some time delay in dealing with [redacted] due to the proximity of the holidays, the person needed to authorize the warranty of the head at [redacted] was ill for a period, and the volume of work scheduled at Robinson's Repair at the timeThe head eventually was replaced by [redacted] at no charge but they would not allow for labor or new head bolts & gasket, which were then purchased through ***The cost of labor and parts not covered by [redacted] totaled $The job was completed and the truck operated properlyCustomer didn't feel the bill was fair Robinson's Repair acted in good faith and as instructed by the customer in each and every aspect of every transaction/repair and it is not Robinson's responsibility to donate time, labor and/or resources that were needed elsewhere during a busy time because a company the customer insisted we do business with to begin with supplied bad partsOn or about 01/30/2014, via phone conversation, customer voiced his displeasure with Robinson's Repair and was told he could take the truck at no charge but to not bring it back In conclusion, at NO TIME did this truck have water in the oilThis vehicle had a HEAD problem and not a GASKET problemBoth times the head/s were off the gaskets were in good shape and no evidence of water/coolant having crossed the gasket barrier was seen

The work started3-26-when he diagnoised the problem.$Truck went in for repair 4-12-$1,060.78.went back in 4-26-$back in 9-9-$back in9-18-$back in 12-27-13, picked up truck 1-18-, disputed the bill with [redacted] the owner at which time I was told to take the damn truck and do not come backAll previous bills were paid at time of piwith cashHave all invoices marked paidAfter receiving truck and filing complaint Had oil changed, with filter and anti-freeze topped off which was not done by robinsons auto repair(who does head work on vechile and dosent change the oil filter or add proper amount of anti-freeze)? water had been in the oilHave receipt for oil change and anti-freezeI dont beleive the truck is fixed only a matter of time before the check engine light comes back on, and he already has stated Do not bring truck back

The work started3-26-when he diagnoised the problem.$Truck went in for repair 4-12-$1,060.78.went back in 4-26-$back in 9-9-$back in9-18-$back in 12-27-13, picked up truck 1-18-, disputed the bill with *** *** the owner at which time I was
told to take the damn truck and do not come backAll previous bills were paid at time of piwith cashHave all invoices marked paidAfter receiving truck and filing complaint Had oil changed, with filter and anti-freeze topped off which was not done by robinsons auto repair(who does head work on vechile and dosent change the oil filter or add proper amount of anti-freeze)? water had been in the oilHave receipt for oil change and anti-freezeI dont beleive the truck is fixed only a matter of time before the check engine light comes back on, and he already has stated Do not bring truck back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Quite simply mr Robinsons response is less then truthfulHe researched *** heads and spoke with them before ordering said parts
Ive had problems with truck after each visit to his shopBlown gasket, cracked head, bad injector loose hose Etc, EtcI have had water in the oilI had truck towed to his shop twice and spent nearly two months with out truck while repairs were being doneIve spent $1,at his shopall paid in cashI disagreed with his last bill of $his response was, do not bring the damn truck backHe would not even come out to speak with me when I picked the truck upUpon returning home I discovered oil extremely black and noticed the filter hadnt even been changed, Talk about inferior workLast but not least before I bought the truck I took it to his garage and he looked at the truck and scanned the truck for problems, his response (I wouldnt worry about it, truck sounds good, probaly just a spark plug or bad wire.) I currently do not drive the truck outside of town limits due to fear of truck breaking downI will never use his services again and would advise others to stay away... When the problem re occurs which im afraid it will , I will take the matter to small claims courtThank you

Customer brought a 2000 *** *** to Robinson's Repair Shop with a check engine light for diagnosisCustomer stated that he had bought the vehicle from another individual and that it had a new engineVarious checks performed, including checking plugs, running and non running compression test and leak down test revealed that #exhaust valve was not seating properlyInformed customer of what was found (INV# ***)
Customer brought the truck back on 04/12/for a NY State Inspection and authorized removal of both cylinder headsRemoval of the cylinder heads revealed machine work on multiple valves and seats though the problem was only severe enough on the #cylinder to reveal itself during initial diagnosisAn estimate was prepared using remanufactured heads through the *** systemThe customer did not like the price quoted and took it upon himself to search the internet for other sources of partsHe located another company via the internet, *** ***, and instructed us to buy the heads, gasket set and head bolts from themHis wishes were complied with and the job was completedThe parts we received from *** *** were not marked up and the customer was charged what we paid for the partsNot only was the job completed for labor only, on the part of Robinson's Repair Shop, but the customer was given a $discount (INV# ***)The vehicle left the shop running properly
On 09/09/the customer returned and the truck was diagnosed with a #misfire (bad injector), INV# ***The customer elected to do the repair himselfThe customer brought the truck back on 12/26/for misfire on #cylinder and authorized removal of right cylinder head to diagnose the problemRemoval of the head revealed that the right cylinder head we had received from *** *** was cracked (verified by local machine shop via pressure test & dye penetrant)Did not put the $cost for testing on the customer's bill
There was some time delay in dealing with *** *** due to the proximity of the holidays, the person needed to authorize the warranty of the head at *** *** was ill for a period, and the volume of work scheduled at Robinson's Repair at the timeThe head eventually was replaced by *** *** at no charge but they would not allow for labor or new head bolts & gasket, which were then purchased through ***The cost of labor and parts not covered by *** *** totaled $The job was completed and the truck operated properlyCustomer didn't feel the bill was fair
Robinson's Repair acted in good faith and as instructed by the customer in each and every aspect of every transaction/repair and it is not Robinson's responsibility to donate time, labor and/or resources that were needed elsewhere during a busy time because a company the customer insisted we do business with to begin with supplied bad partsOn or about 01/30/2014, via phone conversation, customer voiced his displeasure with Robinson's Repair and was told he could take the truck at no charge but to not bring it back
In conclusion, at NO TIME did this truck have water in the oilThis vehicle had a HEAD problem and not a GASKET problemBoth times the head/s were off the gaskets were in good shape and no evidence of water/coolant having crossed the gasket barrier was seen