We said what we had to say on our first response. The issue was he called because his refer was not cooling. It was not cooling when we came to his house and it was not cooling when we left. The unit had a stuck valve which is part of the sealed system. it is wonderful that it self repaired itself, the question is for how long?
I have attached two scanned documents of Dr. [redacted]s check # [redacted] given to our technician on August 4th by Ms. [redacted]. In a separate email a scanned copy of the service order that Ms. [redacted] called us for. Thank you for your attention. David C. B[redacted]
[redacted]
Subject: Case ID # [redacted]The attached is a copy of the service ticket ordered by Ms. [redacted]for the repair on her Viking Vent system.Thank you very much for your attention to this matter.David C. B[redacted]
I am rejecting this response because:
What steps do I take to return unused boxes and get refund, please don't take 2 weeks again to respond, you don't need to have your lawyer write your responses. In future I will stay away from smaller businesses and stick to the big box stores to avoid all these issues.
I hardly know where to begin my response. I talked to the technician who was at her home and he categorically denied throwing anything at Mrs. [redacted]. He said she was constantly crowding him while he was working. At one point he removed a pan that was dripping water and...
to prevent the water from dripping onto the electrical board he quickly handed it Mrs. [redacted]. If she had not been crowding him I guess this never would have been construed by her as "an assult". In fact if she had been on the other side of the kitchen as she told me she never would have been near him and he could not have handed the pan to her. Mrs. [redacted] has made a big thing about her telling him what was wrong with the refrigerator. If my technicians merely did what the customer told us to do to repair their appliances there would be a lot of unrepaired appliances.. This technician took the time to call GE from the home to discuss what symptoms he found. He concluded after a one hour visit that the refrigerator needed the fan motor to complete the repair. Mrs. [redacted] declined to have the repair done.If you read her complaint it is filled with holes. How could she hear my technician get short with the technical help expert while he was in the truck talking to the technical expert? Does that mean she was standing outside next to the truck while he was in the truck talking to the techline? The technician said the working conditions in her home were very difficult. He had difficult moving around due to all the objects that were in the kitchen. In fact he had difficulty just getting in the door to get to the refrigerator due to all the items in his way. it was a very trying experience and he requested as soon as he was in his truck and away from her to never be sent to her home again. Imagine this coming from a technician who does ten calls a day five days a week. it says a lot about the customer. I talked to Mrs. [redacted] and her vituperative attitude evidenced during our conversation helped me understand her true nature. I offered to come over to her house with my lead technician to look over the working conditions and she went off the deep end. She even threatened to go to the police to file a report.We always treat customers right and that can mean we do not agree with them when they are wrong. Some people are just down right difficult to deal with and that does not make them right or mistreated. It can make for trying circumstances for the technician. It should be noted that we are working in people's homes where they think they are kings. I could go on but it would be useless. We have put Mrs. [redacted] on our preferred list. We prefer she call someone. . She is on our permanent do not service list which takes a lot of effort by a customer to get on. I am sorry we cashed her check. The person who handles the check cashing is not a customer service representative so the check went right to the bank once the paperwork came into our office. We will be sending Mrs. [redacted] a refund and wipe the slate clean.Sincerely,[redacted]President
I already wrote Mr. [redacted] a letter. The essence of the story is this. he called because his refrigerator was not cooling. When we arrived it was not cooling as he reported. My technician removed the rear panel of the refrigerator section and found the evaporator starved...
for Freon. This [redacted] refrigerator has dual evaporator system and a device called a step valve distributes the Freon between the freezer and the fresh food section. When Bo saw the evaporator starved for Freon he noted that the unit had a sealed system problem which it did at the time he was there. I suggested in my letter that Mr. [redacted] call [redacted] and talk to their technical service group to verify what I said is true.We did not misdiagnose the problem. The unit was malfunctioning upon arrival and upon leaving. The step valve was stuck at the time we were there. I do not know how long it will last but everyday that it does works is good news. As a final note we charge the customer a service call even if there is no defect found. We found a defect that was evident at the time. No refund is due. David B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I TALKED TO B[redacted] ABOUT WHAT HE FOUND ON THE DISHWASHER. HE HAS NEVER SEEN A DISHWASHER SO FILLED WITH SCALE FRRM MINERAL DEPOSITS IN ALL HIS THIRTY PLUS YEARS OF SERVICE. NORMALLY THE ROTOR IS REMOVED BY SIMPLY ROTATING THE ROTOR ABOUT ONE QUARTER TURN AND IT LIFTS RIGHT OUT. ...
WHEN HE TRIED TO ROTATE THE ROTOR THE UPPER PARTS SEPARATED FROM THE LOWER PART OF THE ROTOR. THIS WAS NOT DUE TO MALFEASNACE ON OUR PART BUT RATHER THE EFFECT THE MINERALS HAVE HAD ON THE PART. B[redacted] SHOWED THE BROKEN PART TO MRS. [redacted]; POSSBILY SHE DID NOT UNDERSTAND IT WAS BROKEN. I WANT TO ASSURE THE Revdex.com AS WELL AS THE MRS. [redacted] THAT WE DID NOT USE UNDUE FORCE ON THE PART. IT JUST BROKE BY THE SIMPLE PROCESS OF TRYING TO ROTATE THE PART. MINERALS AND HEAT CAN UNDERMINE THE BEST MADE PRODUCTS AND PARTS. I AM SURE IF THIS PART WAS SENT TO [redacted] THEY WOULD FIND THAT THE PART DETERIORATED FROM THE ENVIRONMENT IT WAS OPERATING IN.I THINK THE BEST THING TO BE DONE IS FOR THE [redacted]S TO RETURN THE PART AND BUY A NEW DISHWASHER OR TRY WHATEVER PRODUCT THEY WANT TO USE TO DESCALE THE DISHWASHER AND THEN SEE IF THEY CAN INSTALL THE NEW ROTOR.IN REGARDS TO THE OTHER APPLIANCES WE DID A DIAGNOSIS ON EACH. THE WASHER NEEDS A PART AND THE PART IS ON ORDER. THE OTHER UNIT SHE CHOSE WISELY NOT TO REPAIR DUE TO THE HIGH COST OF REPAIR. SADLY WE HAVE TO CHARGE TO DO WORK. IT IS IMPOSSBILE TO SEND A $30,000 TRUCK FILLED WITH $10,000 IN PARTS AND PAY A TECHNICIAN WITHOUT CHARGING FOR THE OUR SERVICES. INCIDETNALLY, WE LOOKED OVER ALL THREE OF HER CALLS BEFORE WE CAME TO HER HOUSE IN ORDER TO PRE-QUALIFY THE CALLS FOR PARTS. WE HAD THE PART FOR THE DISHWASHER BUT WE DID NOT HAVE THE PART FOR THE WASHER DUE TO THE FACT THAT MRS. [redacted] DID NOT CALL BACK THE MODEL NUMBER TO US. HOWEVER WE DID PULL ALL THE WATER VALVES WE HAD IN STOCK BUT THEY WERE CORRECT PART FOR HER MODEL.. WE COULD NOT PRE-DAIGNOSE THE RANGE TOP DUE TO A INCOMPLETE MODEL AND NOT BEING SURE WHAT MIGHT BE NEEDED BASED ON THE COMPLAINT. I DO NOT FEEL WE DID ANYTHING WRONG AND I WISH THE [redacted]S HAD CALLED OUR OFFICE. OUR OFFICE IS ONLY FIFTEEN MINUTES FROM THEIR HOUSE AND OUR PHONE ARE ON FROM 8:00AM TO 5:30PM.SINCERELY,[redacted]PRESIDENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My experience with Complete Appliance and others who have written almost identical reviews online should paint a clear picture on how this company is operating a dishonest business. You can find these reviews on Complete Appliances Google and Yelp pages to corroborate the exact same experience I had. How are strangers all having the same experience with the same company, not a coincidence.1. I hired Complete appliance to run a full diagnostic on my appliance to figure out the issue and a solution for repair. They neither performed a diagnostic or recommended a repair. They told me I would have to schedule another appointment for them to come remove the appliance, take it to their shop, and potentially face very expensive charges. The technician told me I'd be better off buying a new one. I already took a day off work, that is a sunk cost for me and a vacation day I don' t get back. They had two repair men with them. I asked them if they could take the appliance that day, they refused, I'm assuming out of laziness. I don't know how long they spent in my driveway, but they spent no longer than 5 minutes looking at my appliance. Just looking at my appliance, they never took out a tool or made any attempt to diagnose. I did not pay Complete Appliance to come to my house to just "look" at my appliance and tell me what I already knew, that the appliance was broken!2. I hired [redacted] Appliance for a second opinion. They told me they receive lots of clients, like me, who had negative experiences with Complete Appliance. The technician who came to my house even use to work for Complete Appliance and had less than flattering things to say about them. [redacted] Appliance only took 30 minutes to take apart my appliance to diagnosis the problem, and they even got it to temporarily work to prove it was fixable. I paid them $187 (not $180 - my mistake, I didn't have my receipt in front of me), to do what I initially paid Complete Appliance to do. Diagnosis and repair. If I have a balance to pay [redacted] Appliance, that is news to me. They have only asked me for $187. I'm more than happy to settle up my balance, since they actually provided a service to me.Complete Appliance is running a business where they collect $100 increments to give consumers false/misleading information without completing any actual work. Again, this is evident by their reviews. There are numerous reviews of consumers getting the same service. A technician shows up, spends 5 minutes looking at the appliance, does nothing and collects $100. No one gets paid to do nothing. I work in a service business, and we would not get paid to go to a customers business to tell them what they already knew. If they want to be paid for diagnosing an issues, they must go through the steps to diagnose a problem and give a customer a solution. They knew what kind of appliance they were going to see. If they knew based on the age and size of the appliance they would want to take it to the shop, why didn't they plan the proper crew who could remove the appliance that day. Obviously, the appliance didn't need to be removed or taken to a shop, because [redacted] Appliance was able to do what they weren't, where the appliance was located. The only difference I can amass is [redacted] Appliances' technicians were motivated to do their job, and Complete Appliance's technician didn't want to be bothered.I canceled the check for services not rendered. That is a legitimate reason to cancel a check. The services I paid for, diagnostic work, were not rendered, hence no payment should be expected. I had to pay another company to do what I paid Complete Appliance to do. Why should I pay twice?Complete Appliance expected me to pay them and give up, probably buy a new appliance, based on what their technician told me. A new Viking down draft can cost over $2500. Since the interaction, they have used intimidation to try to collect $97, for a service they didn't provide. Appliance repair is straight forward, not a subjective field with room for interpretation. I have never had a repair company charge me for an appliance they truly couldn't diagnose.Mr. B[redacted] can say whatever he likes about my character or disposition. He can call me a liar. His response to my complaint clearly highlights his unprofessional character. I would ask the Revdex.com to look into their business practices a little deeper. In our day of immediate customer feedback and online reviews, the negative reputation they have online should be enough to raise some red flags. Complete Appliance has had 16 complaints on Revdex.com website alone! They will continue to scam consumers, and I'm sure I will not be the last complaint you receive.I will not pay Complete Appliance $97 for simply coming to my home and taking up my day to tell me my appliance was broken, and I should probably just buy a new one. I asked Mr. B[redacted] on the phone why he feels as though his company earned $100, and he has yet to answer my questions.Thank you for looking into this matter further.[redacted]
Dear Sir or Madam: I have reviewed the Mr. [redacted]'s response and have the following observation. Mr. [redacted] has changed his complaint, as his original statement was "... no where on the contract does it say anything about returns..." Now, he is admitting that he cancelled his contract and is subject a restocking fee because it does in fact state that on his contract. A restocking fee amount or percentage is not listed on his receipt/contract as restocking fees charged to our store vary by manufacturer or distributor and we pass them through to our customer. As stated before, we have been selling and installing floors for over 35 years and recommend that our customers have a box or two of material after the job is completed. In this business, no project is a one-time project, and as accidents happen, additional' material may be needed in the future. The additional boxes of material can then be used if there is ever damage to the existing floor and/or parts of the floor need to be replaced. If customers do not have this additional material, we are not able, to obtain an exact match, as different dye lots are used in the manufacturing process. If you should have any.questions or need additional information, please do not hesitate to contact my office. Sincerely, [redacted]
At this point we wish this customer to pursue the matter with the extended warranty company from whom she bought the service contract. They were the one who could have assigned her to other choices of subcontractor. We are not the only game in town. We have been in the business for over fifty years and in good standing with Revdex.com.! If we were the kind of company she said we were we would not still be in business. She is barking up the wrong tree. May we advise Ms. [redacted] to air her frustration with Assurant. No apology is due from us. If anything, she owes me and my staff an apology for saying that "my company does not want to do warranty work because we just want to rip people off on non warranty repair". It is a true form of defamation. We will not be responding to any further correspondence regarding this matter. We need to use our precious time to take care of customers who both need and appreciate our service.Have a good day.David Borsani
The technician who told this customer that the compressor was bad has been doing repairs for over thirty years. If he has nay tattoos he must keep them well hidden. I have never seen any tattoo on any part of his body. The compressor was growling and it was not running when he...
arrived.. The refrigerator was not cooling at the time we arrived and I am sure this customer will not dispute this fact. We also had two technicians at the home, one was a trainee and both confirmed the unit was not cooling at the time of arrival and the compressor was making a growling noise and would not start. if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one. This customer plainly did not like the fact that my technician was able to diagnose the problem without taking the unit apart. This was his big issue.. It is just like the story of plumber coming into a home and fixing a boiler by just rapping it with a hammer. he give the customer a bill for $140.00 When questioned why so much when he was only there twenty minutes he says $40.00 for the time in the home and $100 for the knowledge of where to hit the broiler to make it work. The same applies to our knowledge and skills even though this customer does not appreciate them.This customer neglected to tell the Bureau that he gave us a bad credit card #. It was only when we made repeated calls to his home explaining the consequences of not paying his bill that he finally came into our store and made a big scene. I have four employees who witnessed his behavior. I finally had to tell him that if he did not leave I was going to call the police.He also threatened to make a UTUBE video of the broken refrigerator and embarrass us publicly.It is very unusual but a compressor that is locked can unlock itself by the bouncing around as a product is moved. The customer cannot deny that the refrigerator was not cooling when we arrived nor was the compressor running. End of story. There is nothing we can do for this customer. He is already on our do not service list.
Dear Sir or Madam: I have reviewed the complaint with the flooring professinal, [redacted], and disagree with Mr. [redacted]'s grievances. For this job Mr. [redacted] provided us with his own measurements, which we used to complete his order. Therefore, he is the one responsible for...
ordering more material than was needed for his project. As we have an offsite warehouse with inventory, every order we make is not a special order, and the words "Special Order" were clearly written on his contract. Furthermore, the contract states, "cancellation of special orders are subject to a restocking fee. "Mr. [redacted] is essentially cancelling two boxes of his "special order," which are in fact subject to a restocking fee and would negate any credit or refund due to him. time project, and as accidents happen, additional material may be needed in the future.The additional boxes of material can then be used if there is ever damage to the existing floor and / or parts of the floor need to be replaced. If customers do not have this additional material, we are not able to obtain an exact match, as different dye slots are used in the manufacturing process. If you should have any questions or need additional information, please do not hesitate to contact my office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The business owner presents a self-contradictory case here. One the one hand, he recognizes that "a compressor that is locked can unlock itself by the bouncing around as a product is moved". On the other hand, he still cluelessly insists that "if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one". Clearly, the technician had made a wrong conclusion about our refrigerator in this case. Without demonstrating any professional skill, the technician has already showcased a bad service. Therefore, I strongly maintain my point of view that this service deserves NO credits!Since the business owner mentioned about the issue with my credit card, I will offer more details on that. In fact, this should be another point for the complaint. After I gave the technician my credit card number and expiration date, the technician with tattoos also asked me to write down the three digits [redacted] (security code) and had confirmed my credit card information. This is really UNUSUAL for a service provider. There is NO need for service providers to request [redacted]. So I called the customer service of my credit card company, and indeed the customer service suggested me to close that credit card immediately and sent me a new card. This is the reason why I ended up paying with a check. Therefore, I'd also like to complaint that this service provider requests [redacted] of credit card from the customer, which AGAIN demonstrates how unprofessional this service provider is!!To the business owner:The complaints from your other customers have consistently displayed a picture of you as rude and out of manner. In fact, I had the exact same experience with this. The other day when I came in to your store, my purpose is to negotiate a fair price for this unsatisfied service (I'd like to offer the travel cost for your technicians but not the service part). I believe that four of your employees have witnessed how rude and impolite to a customer you and your wife are! The final response I got from you is that either I pay the full or I get out of your place, otherwise you are going to call the police. As a customer, I have the rights to present what I am not satisfied with the service. Have I done anything that would jeopardize you and your place that deserves calling a police? The answer is NO! In fact, this again consistently demonstrated how rude and impolite you are.As a customer, I have the rights to review the service provider. Nowadays, there are myriads of reviews on service providers on youtube. How can this be a threat? Why you have to fear about it if you provide good service? In fact, your wife has made several threats on me. For example, she threatened that she would spread words around so that my local service providers wouldn't come to my place for service. She thought I fear about it. Definitely NO! I hire people to mow my lawn and do the snowplow job, and they provide good quality of service and I pay the bill in time. This is how business is done! Only hardworking professional persons deserve credits.Finally, may I ask you a question: do you really want to provide good quality of service or prefer to deal with a myriad of complaints you would receive for the bad service?]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bo, the tech, told me that it was leaking freon. I said I did not smell it, his response was "it has to be at a higher temp to smell it". He said it was a sealed system and would cost about $900 to repair. He also told me he could order the parts to fix it if I chose t have him do it. His suggeston was to buy a new refredgerater. I would not have done so if I thought my old one would return to service. As far as them telling me to contact [redacted] and talk to them about it, I think that mabe Bo should have done that. I was told that Bo knew [redacted]s like the the back of his hand. The receipt that was given to me had additional copy on it. If the above information does not suggest a Misdiagnosis then I don't know what does. If I get a refund or not (and obviously I will not), at least I will know better than to have any future contact with the firm.
Regards,
[redacted]
We said what we had to say on our first response. The issue was he called because his refer was not cooling. It was not cooling when we came to his house and it was not cooling when we left. The unit had a stuck valve which is part of the sealed system. it is wonderful that it self repaired itself, the question is for how long?
We stand by what we said. No further resolution.
I have attached two scanned documents of Dr. [redacted]s check # [redacted] given to our technician on August 4th by Ms. [redacted]. In a separate email a scanned copy of the service order that Ms. [redacted] called us for. Thank you for your attention. David C. B[redacted]
[redacted]
Subject: Case ID # [redacted]The attached is a copy of the service ticket ordered by Ms. [redacted]for the repair on her Viking Vent system.Thank you very much for your attention to this matter.David C. B[redacted]
I am rejecting this response because:
What steps do I take to return unused boxes and get refund, please don't take 2 weeks again to respond, you don't need to have your lawyer write your responses. In future I will stay away from smaller businesses and stick to the big box stores to avoid all these issues.
I hardly know where to begin my response. I talked to the technician who was at her home and he categorically denied throwing anything at Mrs. [redacted]. He said she was constantly crowding him while he was working. At one point he removed a pan that was dripping water and...
to prevent the water from dripping onto the electrical board he quickly handed it Mrs. [redacted]. If she had not been crowding him I guess this never would have been construed by her as "an assult". In fact if she had been on the other side of the kitchen as she told me she never would have been near him and he could not have handed the pan to her. Mrs. [redacted] has made a big thing about her telling him what was wrong with the refrigerator. If my technicians merely did what the customer told us to do to repair their appliances there would be a lot of unrepaired appliances.. This technician took the time to call GE from the home to discuss what symptoms he found. He concluded after a one hour visit that the refrigerator needed the fan motor to complete the repair. Mrs. [redacted] declined to have the repair done.If you read her complaint it is filled with holes. How could she hear my technician get short with the technical help expert while he was in the truck talking to the technical expert? Does that mean she was standing outside next to the truck while he was in the truck talking to the techline? The technician said the working conditions in her home were very difficult. He had difficult moving around due to all the objects that were in the kitchen. In fact he had difficulty just getting in the door to get to the refrigerator due to all the items in his way. it was a very trying experience and he requested as soon as he was in his truck and away from her to never be sent to her home again. Imagine this coming from a technician who does ten calls a day five days a week. it says a lot about the customer. I talked to Mrs. [redacted] and her vituperative attitude evidenced during our conversation helped me understand her true nature. I offered to come over to her house with my lead technician to look over the working conditions and she went off the deep end. She even threatened to go to the police to file a report.We always treat customers right and that can mean we do not agree with them when they are wrong. Some people are just down right difficult to deal with and that does not make them right or mistreated. It can make for trying circumstances for the technician. It should be noted that we are working in people's homes where they think they are kings. I could go on but it would be useless. We have put Mrs. [redacted] on our preferred list. We prefer she call someone. . She is on our permanent do not service list which takes a lot of effort by a customer to get on. I am sorry we cashed her check. The person who handles the check cashing is not a customer service representative so the check went right to the bank once the paperwork came into our office. We will be sending Mrs. [redacted] a refund and wipe the slate clean.Sincerely,[redacted]President
I already wrote Mr. [redacted] a letter. The essence of the story is this. he called because his refrigerator was not cooling. When we arrived it was not cooling as he reported. My technician removed the rear panel of the refrigerator section and found the evaporator starved...
for Freon. This [redacted] refrigerator has dual evaporator system and a device called a step valve distributes the Freon between the freezer and the fresh food section. When Bo saw the evaporator starved for Freon he noted that the unit had a sealed system problem which it did at the time he was there. I suggested in my letter that Mr. [redacted] call [redacted] and talk to their technical service group to verify what I said is true.We did not misdiagnose the problem. The unit was malfunctioning upon arrival and upon leaving. The step valve was stuck at the time we were there. I do not know how long it will last but everyday that it does works is good news. As a final note we charge the customer a service call even if there is no defect found. We found a defect that was evident at the time. No refund is due. David B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I TALKED TO B[redacted] ABOUT WHAT HE FOUND ON THE DISHWASHER. HE HAS NEVER SEEN A DISHWASHER SO FILLED WITH SCALE FRRM MINERAL DEPOSITS IN ALL HIS THIRTY PLUS YEARS OF SERVICE. NORMALLY THE ROTOR IS REMOVED BY SIMPLY ROTATING THE ROTOR ABOUT ONE QUARTER TURN AND IT LIFTS RIGHT OUT. ...
WHEN HE TRIED TO ROTATE THE ROTOR THE UPPER PARTS SEPARATED FROM THE LOWER PART OF THE ROTOR. THIS WAS NOT DUE TO MALFEASNACE ON OUR PART BUT RATHER THE EFFECT THE MINERALS HAVE HAD ON THE PART. B[redacted] SHOWED THE BROKEN PART TO MRS. [redacted]; POSSBILY SHE DID NOT UNDERSTAND IT WAS BROKEN. I WANT TO ASSURE THE Revdex.com AS WELL AS THE MRS. [redacted] THAT WE DID NOT USE UNDUE FORCE ON THE PART. IT JUST BROKE BY THE SIMPLE PROCESS OF TRYING TO ROTATE THE PART. MINERALS AND HEAT CAN UNDERMINE THE BEST MADE PRODUCTS AND PARTS. I AM SURE IF THIS PART WAS SENT TO [redacted] THEY WOULD FIND THAT THE PART DETERIORATED FROM THE ENVIRONMENT IT WAS OPERATING IN.I THINK THE BEST THING TO BE DONE IS FOR THE [redacted]S TO RETURN THE PART AND BUY A NEW DISHWASHER OR TRY WHATEVER PRODUCT THEY WANT TO USE TO DESCALE THE DISHWASHER AND THEN SEE IF THEY CAN INSTALL THE NEW ROTOR.IN REGARDS TO THE OTHER APPLIANCES WE DID A DIAGNOSIS ON EACH. THE WASHER NEEDS A PART AND THE PART IS ON ORDER. THE OTHER UNIT SHE CHOSE WISELY NOT TO REPAIR DUE TO THE HIGH COST OF REPAIR. SADLY WE HAVE TO CHARGE TO DO WORK. IT IS IMPOSSBILE TO SEND A $30,000 TRUCK FILLED WITH $10,000 IN PARTS AND PAY A TECHNICIAN WITHOUT CHARGING FOR THE OUR SERVICES. INCIDETNALLY, WE LOOKED OVER ALL THREE OF HER CALLS BEFORE WE CAME TO HER HOUSE IN ORDER TO PRE-QUALIFY THE CALLS FOR PARTS. WE HAD THE PART FOR THE DISHWASHER BUT WE DID NOT HAVE THE PART FOR THE WASHER DUE TO THE FACT THAT MRS. [redacted] DID NOT CALL BACK THE MODEL NUMBER TO US. HOWEVER WE DID PULL ALL THE WATER VALVES WE HAD IN STOCK BUT THEY WERE CORRECT PART FOR HER MODEL.. WE COULD NOT PRE-DAIGNOSE THE RANGE TOP DUE TO A INCOMPLETE MODEL AND NOT BEING SURE WHAT MIGHT BE NEEDED BASED ON THE COMPLAINT. I DO NOT FEEL WE DID ANYTHING WRONG AND I WISH THE [redacted]S HAD CALLED OUR OFFICE. OUR OFFICE IS ONLY FIFTEEN MINUTES FROM THEIR HOUSE AND OUR PHONE ARE ON FROM 8:00AM TO 5:30PM.SINCERELY,[redacted]PRESIDENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My experience with Complete Appliance and others who have written almost identical reviews online should paint a clear picture on how this company is operating a dishonest business. You can find these reviews on Complete Appliances Google and Yelp pages to corroborate the exact same experience I had. How are strangers all having the same experience with the same company, not a coincidence.1. I hired Complete appliance to run a full diagnostic on my appliance to figure out the issue and a solution for repair. They neither performed a diagnostic or recommended a repair. They told me I would have to schedule another appointment for them to come remove the appliance, take it to their shop, and potentially face very expensive charges. The technician told me I'd be better off buying a new one. I already took a day off work, that is a sunk cost for me and a vacation day I don' t get back. They had two repair men with them. I asked them if they could take the appliance that day, they refused, I'm assuming out of laziness. I don't know how long they spent in my driveway, but they spent no longer than 5 minutes looking at my appliance. Just looking at my appliance, they never took out a tool or made any attempt to diagnose. I did not pay Complete Appliance to come to my house to just "look" at my appliance and tell me what I already knew, that the appliance was broken!2. I hired [redacted] Appliance for a second opinion. They told me they receive lots of clients, like me, who had negative experiences with Complete Appliance. The technician who came to my house even use to work for Complete Appliance and had less than flattering things to say about them. [redacted] Appliance only took 30 minutes to take apart my appliance to diagnosis the problem, and they even got it to temporarily work to prove it was fixable. I paid them $187 (not $180 - my mistake, I didn't have my receipt in front of me), to do what I initially paid Complete Appliance to do. Diagnosis and repair. If I have a balance to pay [redacted] Appliance, that is news to me. They have only asked me for $187. I'm more than happy to settle up my balance, since they actually provided a service to me.Complete Appliance is running a business where they collect $100 increments to give consumers false/misleading information without completing any actual work. Again, this is evident by their reviews. There are numerous reviews of consumers getting the same service. A technician shows up, spends 5 minutes looking at the appliance, does nothing and collects $100. No one gets paid to do nothing. I work in a service business, and we would not get paid to go to a customers business to tell them what they already knew. If they want to be paid for diagnosing an issues, they must go through the steps to diagnose a problem and give a customer a solution. They knew what kind of appliance they were going to see. If they knew based on the age and size of the appliance they would want to take it to the shop, why didn't they plan the proper crew who could remove the appliance that day. Obviously, the appliance didn't need to be removed or taken to a shop, because [redacted] Appliance was able to do what they weren't, where the appliance was located. The only difference I can amass is [redacted] Appliances' technicians were motivated to do their job, and Complete Appliance's technician didn't want to be bothered.I canceled the check for services not rendered. That is a legitimate reason to cancel a check. The services I paid for, diagnostic work, were not rendered, hence no payment should be expected. I had to pay another company to do what I paid Complete Appliance to do. Why should I pay twice?Complete Appliance expected me to pay them and give up, probably buy a new appliance, based on what their technician told me. A new Viking down draft can cost over $2500. Since the interaction, they have used intimidation to try to collect $97, for a service they didn't provide. Appliance repair is straight forward, not a subjective field with room for interpretation. I have never had a repair company charge me for an appliance they truly couldn't diagnose.Mr. B[redacted] can say whatever he likes about my character or disposition. He can call me a liar. His response to my complaint clearly highlights his unprofessional character. I would ask the Revdex.com to look into their business practices a little deeper. In our day of immediate customer feedback and online reviews, the negative reputation they have online should be enough to raise some red flags. Complete Appliance has had 16 complaints on Revdex.com website alone! They will continue to scam consumers, and I'm sure I will not be the last complaint you receive.I will not pay Complete Appliance $97 for simply coming to my home and taking up my day to tell me my appliance was broken, and I should probably just buy a new one. I asked Mr. B[redacted] on the phone why he feels as though his company earned $100, and he has yet to answer my questions.Thank you for looking into this matter further.[redacted]
Dear Sir or Madam: I have reviewed the Mr. [redacted]'s response and have the following observation. Mr. [redacted] has changed his complaint, as his original statement was "... no where on the contract does it say anything about returns..." Now, he is admitting that he cancelled his contract and is subject a restocking fee because it does in fact state that on his contract. A restocking fee amount or percentage is not listed on his receipt/contract as restocking fees charged to our store vary by manufacturer or distributor and we pass them through to our customer. As stated before, we have been selling and installing floors for over 35 years and recommend that our customers have a box or two of material after the job is completed. In this business, no project is a one-time project, and as accidents happen, additional' material may be needed in the future. The additional boxes of material can then be used if there is ever damage to the existing floor and/or parts of the floor need to be replaced. If customers do not have this additional material, we are not able, to obtain an exact match, as different dye lots are used in the manufacturing process. If you should have any.questions or need additional information, please do not hesitate to contact my office. Sincerely, [redacted]
At this point we wish this customer to pursue the matter with the extended warranty company from whom she bought the service contract. They were the one who could have assigned her to other choices of subcontractor. We are not the only game in town. We have been in the business for over fifty years and in good standing with Revdex.com.! If we were the kind of company she said we were we would not still be in business. She is barking up the wrong tree. May we advise Ms. [redacted] to air her frustration with Assurant. No apology is due from us. If anything, she owes me and my staff an apology for saying that "my company does not want to do warranty work because we just want to rip people off on non warranty repair". It is a true form of defamation. We will not be responding to any further correspondence regarding this matter. We need to use our precious time to take care of customers who both need and appreciate our service.Have a good day.David Borsani
The technician who told this customer that the compressor was bad has been doing repairs for over thirty years. If he has nay tattoos he must keep them well hidden. I have never seen any tattoo on any part of his body. The compressor was growling and it was not running when he...
arrived.. The refrigerator was not cooling at the time we arrived and I am sure this customer will not dispute this fact. We also had two technicians at the home, one was a trainee and both confirmed the unit was not cooling at the time of arrival and the compressor was making a growling noise and would not start. if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one. This customer plainly did not like the fact that my technician was able to diagnose the problem without taking the unit apart. This was his big issue.. It is just like the story of plumber coming into a home and fixing a boiler by just rapping it with a hammer. he give the customer a bill for $140.00 When questioned why so much when he was only there twenty minutes he says $40.00 for the time in the home and $100 for the knowledge of where to hit the broiler to make it work. The same applies to our knowledge and skills even though this customer does not appreciate them.This customer neglected to tell the Bureau that he gave us a bad credit card #. It was only when we made repeated calls to his home explaining the consequences of not paying his bill that he finally came into our store and made a big scene. I have four employees who witnessed his behavior. I finally had to tell him that if he did not leave I was going to call the police.He also threatened to make a UTUBE video of the broken refrigerator and embarrass us publicly.It is very unusual but a compressor that is locked can unlock itself by the bouncing around as a product is moved. The customer cannot deny that the refrigerator was not cooling when we arrived nor was the compressor running. End of story. There is nothing we can do for this customer. He is already on our do not service list.
Dear Sir or Madam: I have reviewed the complaint with the flooring professinal, [redacted], and disagree with Mr. [redacted]'s grievances. For this job Mr. [redacted] provided us with his own measurements, which we used to complete his order. Therefore, he is the one responsible for...
ordering more material than was needed for his project. As we have an offsite warehouse with inventory, every order we make is not a special order, and the words "Special Order" were clearly written on his contract. Furthermore, the contract states, "cancellation of special orders are subject to a restocking fee. "Mr. [redacted] is essentially cancelling two boxes of his "special order," which are in fact subject to a restocking fee and would negate any credit or refund due to him. time project, and as accidents happen, additional material may be needed in the future.The additional boxes of material can then be used if there is ever damage to the existing floor and / or parts of the floor need to be replaced. If customers do not have this additional material, we are not able to obtain an exact match, as different dye slots are used in the manufacturing process. If you should have any questions or need additional information, please do not hesitate to contact my office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The business owner presents a self-contradictory case here. One the one hand, he recognizes that "a compressor that is locked can unlock itself by the bouncing around as a product is moved". On the other hand, he still cluelessly insists that "if you have done enough repairs you can tell a bad compressor just by the sound and you do not have to take the whole refrigerator apart to know a bad compressor when you hear one". Clearly, the technician had made a wrong conclusion about our refrigerator in this case. Without demonstrating any professional skill, the technician has already showcased a bad service. Therefore, I strongly maintain my point of view that this service deserves NO credits!Since the business owner mentioned about the issue with my credit card, I will offer more details on that. In fact, this should be another point for the complaint. After I gave the technician my credit card number and expiration date, the technician with tattoos also asked me to write down the three digits [redacted] (security code) and had confirmed my credit card information. This is really UNUSUAL for a service provider. There is NO need for service providers to request [redacted]. So I called the customer service of my credit card company, and indeed the customer service suggested me to close that credit card immediately and sent me a new card. This is the reason why I ended up paying with a check. Therefore, I'd also like to complaint that this service provider requests [redacted] of credit card from the customer, which AGAIN demonstrates how unprofessional this service provider is!!To the business owner:The complaints from your other customers have consistently displayed a picture of you as rude and out of manner. In fact, I had the exact same experience with this. The other day when I came in to your store, my purpose is to negotiate a fair price for this unsatisfied service (I'd like to offer the travel cost for your technicians but not the service part). I believe that four of your employees have witnessed how rude and impolite to a customer you and your wife are! The final response I got from you is that either I pay the full or I get out of your place, otherwise you are going to call the police. As a customer, I have the rights to present what I am not satisfied with the service. Have I done anything that would jeopardize you and your place that deserves calling a police? The answer is NO! In fact, this again consistently demonstrated how rude and impolite you are.As a customer, I have the rights to review the service provider. Nowadays, there are myriads of reviews on service providers on youtube. How can this be a threat? Why you have to fear about it if you provide good service? In fact, your wife has made several threats on me. For example, she threatened that she would spread words around so that my local service providers wouldn't come to my place for service. She thought I fear about it. Definitely NO! I hire people to mow my lawn and do the snowplow job, and they provide good quality of service and I pay the bill in time. This is how business is done! Only hardworking professional persons deserve credits.Finally, may I ask you a question: do you really want to provide good quality of service or prefer to deal with a myriad of complaints you would receive for the bad service?]
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bo, the tech, told me that it was leaking freon. I said I did not smell it, his response was "it has to be at a higher temp to smell it". He said it was a sealed system and would cost about $900 to repair. He also told me he could order the parts to fix it if I chose t have him do it. His suggeston was to buy a new refredgerater. I would not have done so if I thought my old one would return to service. As far as them telling me to contact [redacted] and talk to them about it, I think that mabe Bo should have done that. I was told that Bo knew [redacted]s like the the back of his hand. The receipt that was given to me had additional copy on it. If the above information does not suggest a Misdiagnosis then I don't know what does. If I get a refund or not (and obviously I will not), at least I will know better than to have any future contact with the firm.
Regards,
[redacted]