Robinson's Taekwondo - Folsom/El Dorado Hills

Review: [redacted] of Robinson's Taekwondo has agreed to refund contract amount in email and voicemail but has not paid. It has been 90+ days.

My son entered in to a contract for Taekwondo classes, Lil Dragons; original contract for 6 months signed on 03/08/2013. Full amount ($712) paid in full on that date. On 04/24/2013, Mr. [redacted] encouraged my son to enter in to sparring class and contract continued for 6 months additional time (from original date of 03/8/13); Contract amount for additional 6 months and sparring equipment paid in full on 4/24/2013 ($1027.20). Contract provided at the time of service and signed by me & [redacted] states under "Cancellation:" the following: "Should student(s) permanently move their residence more than 25 miles from affiliated area, payment on this agreement will be suspended upon payment of an appropriate cancellation fee of $100.00 and legitimate verification of the move."

Our family moved from Folsom, CA to Carlsbad, CA (appx 600 miles away) on July 22, 2013. The last class my child participating in was on 7/17/13. Mr. [redacted] was provided written request of a refund with a copy of the lease for new address in Carlsbad, CA, as he stated this would be the documentation necessary to prove new permanent address for move. Mr. [redacted] indicated the letter and copy of the lease was paperwork necessary as indicated by his boss, Grandmaster Clint Robinson. Paperwork was submitted on 07/03/2013; letter requested the following refund: Amount of contract Aug 2013-Feb 2014, $778 ($678 with the $100.00 cancellation fee).

On my son's last class (07/16/13), Mr. [redacted] indicated "2-3 weeks" for the refund to be mailed. A call was made on 08/12/13 to Mr. [redacted] as refund had not been received, no answer & no voicemail capability. Voicemails left 8/20/13 & 8/23/13. 8/24/13, I made another effort and Mr. [redacted] answered the call saying the refund will be sent promptly ("the beginning of the month").

Email sent to Mr. [redacted] on 9/9/2013 indicating no payment and confirming my home address. No response from my email; second email sent 9/20/13; on 9/20/2013, I contacted Grandmaster Clint Robinson with concerns of Mr. [redacted]' business practice via Facebook email contact. Mr [redacted] responded on 9/21/13 for the first time via email with this:

"Hello Ms. Star

I apologize for the delay, but rest assure a check is coming in the mail. I am a small business, however I do apologize again for any inconvenience this may have caused your family. Thank you."

By 9/29/13, no refund had been received. Email sent to Mr. [redacted] on 9/29/13:"From: [redacted]@hotmail.com

Sent: September 29, XXXX X/29/13

To: [redacted]@robinsonstkd.com

Subject: Re: Second Request for prompt response

Mr. [redacted],

Please send the date you are planning to send my refund. In July, you indicated "two to three weeks". When I spoke to you in August, you said the check would be sent "the first of the month" which I assumed to mean September. It is almost October, and you have asked me to rest assure. I appreciate you have a small business but it never stopped you from instantly withdrawing the funds for your services. We are a small family, and as a father, I implore you to consider how it would impact your family if money was withheld from your livelihood.

Send me the date you are mailing me the check since you have not sent it to date.

Thank you.[redacted]"

His email response on 9/30/13:

"I totally understand Mrs. [redacted]....I will be putting a check in the mail this week...again sorry for the delay."

Subsequent emails sent to [redacted] on 10/07/13, 10/14/13, 10/24/13 as the check he stated he would have in the mail for the week of 9/30/13 has not been received to date. Email was also sent to Grandmaster Clint Robinson on 10/24/13 concerned about Mr. [redacted]' non-response as well as how Mr. [redacted]' business practice could impact the Robinson reputation. No response has been received from Mr. [redacted] or Mr. Robinson. Last email received was 9/30/2013 from [redacted].Desired Settlement: I would like to receive a prompt full refund for the contract amount not able to be used due to our family moving. I have submitted all required information indicated and made more than reasonable efforts to get my refund prior to contacting a third party. I would like to have a full refund considered and not be penalized $100 cancellation fee as it has been an unreasonable time for refund and has prevented my family from enrolling my son in continuation of classes locally. Ideally, I would like to receive a money order or check for $778, full refund.

Thank you for your assistance.