Robison William L DDS

I am rejecting this response because: First the fifty minute appt I was scheduled for the doctor was ten minutes lateSecond the mailer that was sent out did not state anything about a feeThird the receptionist who I initially spoke with did not say anything about a fifty dollars feeFourth the bill I received was for $with a $discountFifth I refused the xraysThis dentist is very dishonest and he is one of the reasons why people do not trust the dentistShame on him for taking advantage of people in times of need

May 6, Dear Mr***:Ms [redacted] was seen in my office on March 30, 2015, as she had requested an initial new patient examinationShe was scheduled for minutes, a standard initial examination appointment, to determine her chief concerns and treatment goals, examine her tissue for oral concern, evaluate joints, bite relationships, check for caries (decay) and measure her gum and bone support tissuesI then spent several minutes discussing my findings and her basic restorative needs and healing time periodsI recommended that bitewing x-rays be taken to better visualize some of my findingsMs [redacted] declined the x-rays and left the office without paying for her visitThere are three detailed examination forms to substantiate Ms [redacted] ’ examination and resulting clinical findingsThe fee for the visit was $50.00, a promotional offer for new patientsMs [redacted] was aware of the fee prior to her appointmentShe was subsequently mailed a billing for the visit On April 6, Ms [redacted] left a message on my office answering machine stating that she was upsets that she had received a billingOn April 7, my office staff attempted to call her so that I could discuss her concerns with herIt was discovered that her voicemail box was full so my staff sent her the message via text messagingLater on April 7, 2015, my office received a text from Ms [redacted] requesting no further text communications.I have no intention of pursuing collection of that fee at this time as it is apparent that Ms [redacted] is not interested in pursuing the services offered to herSincerely, [redacted] ***

I am rejecting this response because: First the fifty minute appt I was scheduled for the doctor was ten minutes late. Second the mailer that was sent out did not state anything about a fee. Third the receptionist who I initially spoke with did not say anything about a fifty dollars fee. Fourth the bill I received was for $90 with a $40 discount. Fifth I refused the xrays. This dentist is very dishonest and he is one of the reasons why people do not trust the dentist. Shame on him for taking advantage of people in times of need.

May 6, 2015 Dear Mr. [redacted]:Ms. [redacted] was seen in my office on March 30, 2015, as she had requested an initial new patient examination. She was scheduled for 50 minutes, a standard initial examination appointment, to determine her chief concerns and treatment goals, examine her tissue...

for oral concern, evaluate joints, bite relationships, check for caries (decay) and measure her gum and bone support tissues. I then spent several minutes discussing my findings and her basic restorative needs and healing time periods. I recommended that 4 bitewing x-rays be taken to better visualize some of my findings. Ms. [redacted] declined the x-rays and left the office without paying for her visit. There are three detailed examination forms to substantiate Ms. [redacted]’ examination and resulting clinical findings. The fee for the visit was $50.00, a promotional offer for new patients. Ms. [redacted] was aware of the fee prior to her appointment. She was subsequently mailed a billing for the visit.   On April 6, 2015 Ms. [redacted] left a message on my office answering machine stating that she was upsets that she had received a billing. On April 7, 2015 my office staff attempted to call her so that I could discuss her concerns with her. It was discovered that her voicemail box was full so my staff sent her the message via text messaging. Later on April 7, 2015, my office received a text from Ms. [redacted] requesting no further text communications.I have no intention of pursuing collection of that fee at this time as it is apparent that Ms. [redacted] is not interested in pursuing the services offered to her. Sincerely,[redacted]

Review: On the 30th of March 2015 I scheduled an appointment with Robison Dental. I sent my x-rays from a previous dentist ahead of my appointment. Now this was my first time there so I was just looking for a dentist in my area. I get there I sat for close to 15 minutes before I saw the dentist. I get to the examination room and sit for another 7 minutes before the dentist comes in to start the examination. He pokes around on my gums with some instrument and tells the dental hygienist to take my x-rays and leaves. I tell her not to take my x-rays because I am leaving. I go to the reception area she prints out a treatment plan and asks me if I want to schedule another appointment? I say no I would call you. Their is no mention of charge for this appointment. So I leave and then a few days later. I get a bill for a complete oral evaluation. He did not take my xrays. he did go over a complete treatment plan. I find this to be unacceptable. On his mailer he states come in for a second opinion. Well he does not say he charges for it.Desired Settlement: I don't want this to go into collections. I have already found another dentist.

Business

Response:

May 6, 2015 Dear Mr. [redacted]:Ms. [redacted] was seen in my office on March 30, 2015, as she had requested an initial new patient examination. She was scheduled for 50 minutes, a standard initial examination appointment, to determine her chief concerns and treatment goals, examine her tissue for oral concern, evaluate joints, bite relationships, check for caries (decay) and measure her gum and bone support tissues. I then spent several minutes discussing my findings and her basic restorative needs and healing time periods. I recommended that 4 bitewing x-rays be taken to better visualize some of my findings. Ms. [redacted] declined the x-rays and left the office without paying for her visit. There are three detailed examination forms to substantiate Ms. [redacted]’ examination and resulting clinical findings. The fee for the visit was $50.00, a promotional offer for new patients. Ms. [redacted] was aware of the fee prior to her appointment. She was subsequently mailed a billing for the visit. On April 6, 2015 Ms. [redacted] left a message on my office answering machine stating that she was upsets that she had received a billing. On April 7, 2015 my office staff attempted to call her so that I could discuss her concerns with her. It was discovered that her voicemail box was full so my staff sent her the message via text messaging. Later on April 7, 2015, my office received a text from Ms. [redacted] requesting no further text communications.I have no intention of pursuing collection of that fee at this time as it is apparent that Ms. [redacted] is not interested in pursuing the services offered to her. Sincerely,[redacted]

Consumer

Response:

I am rejecting this response because: First the fifty minute appt I was scheduled for the doctor was ten minutes late. Second the mailer that was sent out did not state anything about a fee. Third the receptionist who I initially spoke with did not say anything about a fifty dollars fee. Fourth the bill I received was for $90 with a $40 discount. Fifth I refused the xrays. This dentist is very dishonest and he is one of the reasons why people do not trust the dentist. Shame on him for taking advantage of people in times of need.