Robles Design & Build

In March of 2019 , Robles Design & Build was contracted to complete renovation works at my condominium unit, after it had been damaged by a flood. Works included drywall repair, painting, hardwood floor installation and hardwood dark staining, to mention some. In January of 2020 , the hardwood floor started chipping and deteriorating in areas of no foot traffic, between planks. Early in February 2020 , deterioration increased exponentially, and stain continued to peel off, to the point that lighter areas continue to becoming more prominent.

On February 4th , I reached out to the company point of contact through text message. The responsible party responded how he could help. So I texted to him the background of the project, a description of the issue and pictures showing the specifics of the issue. I also sent him an e-mail covering the equivalent information. After not hearing back from him for some days, I followed up through a phone call and again via text message, without being able to connect with him. I again attempted to connect with him earlier this week through phone call, unsuccessfully. I texted him on Wednesday, being this may last attempt to reach out before filing this formal complaint through the Revdex.com.

I paid $6,300 for the installation, buffing and staining of new hardwood floor in 1 of the bedrooms and for the buffing and staining of all the remaining existing hardwood floors in my condominium, expecting to receive good quality work. Instead I have received a poorly delivered work and no response from Robles Design & Build, when attempting to discuss amicably.