Roblox Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have corrected the situation and I am satisfied with the resultsSincerely, [redacted]

Hello ***,To start, we want to reassure you that any lost currency or items can be investigated as we have a team specifically set aside to handle such mattersWith regard to the ticket and account verification, we typically require contact from the associated address, which our agents have been requesting.We understand you may not be able to sign into the requested address from the mail system associated with your operating system (Mac Me.com, Windows Outlook.***, etc.), but as mentioned above, we typically request customers sign directly into the associated email and contact us from it--be it [redacted] m or some other mail service.We understand this can be cause for frustration, but please know that account security is very important to Roblox, and the steps we take are meant to ensure suchWith all that said, we are having a senior member of our staff review the ticket, and you should have a follreply soon.Sincerely,Customer ServiceRoblox

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/24) */ Hello, Your account was deleted for spamming, trolling and being disruptive on the forumsYou have over moderation actions against your account for repeatedly engaging in this type of behavior in the past monthYou have been repeatedly warned not to continue to break the rulesAs you chose to continue to violate the rules and be disruptive to the community, your account was closed and will not be reopened Sincerely, [redacted] Service ROBLOX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not get even a warning before this termination, on a main account before a termination you must have extended bans like and day bansThe most harsh ban I had on the account was day and I was immediately terminated Final Business Response / [redacted] (4000, 9, 2016/01/04) */ Hello, As previously stated: Your account was deleted for spamming, trolling and being disruptive on the forumsYou have over moderation actions against your account for repeatedly engaging in this type of behavior in the past monthYou have been repeatedly warned not to continue to break the rulesAs you chose to continue to violate the rules and be disruptive to the community, your account was closed and will not be reopened Sincerely, [redacted] Service ROBLOX

Hello,As we mentioned in our earlier reply, when re-accepting the Terms of Service, we recommend reading the moderation message for more information on why your account was moderated.With regard to the last moderation seen on your account, the following was provided to you upon re-accepting the ToS:"The only links that you are allowed to share in are roblox.com, youtube.com, twitter.com, and twitch.tvPosting other links, even in images, will result in further moderation actions."The reason for this, is the moderated image contained a link in the lower-left cornerThis is extremely common for images taken from the internetIn the future, please make sure you read the included message when re-accepting the ToS.Sincerely,Customer ServiceRoblox

Hello,In reviewing the ticket associated with this complaint, we found that a Senior Lead of our support staff had already removed the item and granted the Robux back to the accountIf you have any further questions or concerns, as indicated by our staff member, please reply directly to that email and our team will be happy to assist you.Sincerely,Customer ServiceRoblox

Complaint: [redacted] I am rejecting this response because: There was no dispute opened in PaypalWe emailed Roblox directly (as shown in previous replies via pictures) A call was made yesterday from phone ending in [redacted] Steps followed as directedAwaiting reinstatement of our accountSincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/27) */
Hi "*** ***",
The account Fireboltwas not created by you and your information does not match the original information associated with the accountYou also have a history of attempting to access and claim older accounts that do not
belong to you, as well as a history of otherwise violating the Terms of Service on multiple accounts, which have also been closed
This account will not be reopened
Sincerely,
*** Service
ROBLOX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ok you got ne

Complaint: ***I am rejecting this
response because:
We have emailed you multiple times providing you with any and all information you requested and still have not regained access to our account that we have had with you since 2008/and have spent a significant amount of money onYour business continues to send what seem to be automated emails that are not only misspelled, but continue to repeat the same message and requests Requests we continually have met Some of our emails have gone unanswered as wellRoblox continues to tell us that our account was closed due to unauthorized charges when in reality we asked for a refund due to their inability to clearly provide understandable instructions on how to change the account in question's user name You asked my child to sign in again after we added AUTHORIZED funds to her account to change her screen name She did and then a pop up appeared stating that her "screen name was successfully changed to" [the same username she had been trying to get changed.] but she was never allowed to change it and that is when I intervened and the email back and forth game began My husband tried calling your place of business several times without answer You continually email excerpts of your terms of service that aren't even related to our concerns and requests/questionsWe demand our account be reinstated and that we we are refunded a substantial amount of money for our continued lack of service and for the time being spent on getting what should have been an easy fix FIXED
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/30) */
Hello ***,
We have provided your mother with the information as to why your account was closed in ticket #XXXXXXXWe thoroughly review these instances and would prefer never to have to close a ROBLOX account, but for the safety of all of
our players, some offenses will result in the immediate closure of an account as per our Terms of Service: http://www.roblox.com/info/terms-of-service
You also would not have been eligible for the DevEx program due to violations of the Terms of ServicePlease see the additional DevEx requirements here: http://www.roblox.com/developer-exchange/tos
Sincerely,
*** Service
ROBLOX
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You did not provide reasoning as to why I was deleted in my ticket #XXXXXXXIf you cannot validate my thorough complaint with a legitimate response, I will file suit on charges of fraud, as I suspect that my account was deleted solely to prevent me from using the Developer's ExchangeI provided thorough reasoning as to the illegitimacy of my deletion, and you neither validated my complaint with a response here nor with my ticket #XXXXXXX
The reason why I sent the message, "Mother of CCing" was due to the fact that I noticed that carders were buying my items, not because I had any intention to sell to them specificallyAlthough I was aware that carders would likely buy my items if I put them onsale, due to their rampant presence on the market, I did not "target" them specifically in selling my itemsI made no communication with such users, but simply noticed that they purchased big items consistently, and thus put my own onsaleThe ROBLOX Rules of Conduct do not state anything against what I didThe prices at which I sold the items were prices, and were not attempts to gain additional money- simply what I noticed as a way to sell my items quicker
I have been buying and selling limiteds for years, but noticed a rapid expansion in my ability to sell them recently, due to the presence of cardersAs my sales records represent, I have well over million in sales, very little of which came from carders, as you can confirmI am not aware of who buys my limiteds when I put them onsale, but I knew that carders often did soAs I am a capitalist, I found that if I put big limiteds onsale for prices, that they would often sell to them
Fraud would infer that I collaborated with the buyers in order to capitalize profits, but I did notAt the time when I was selling my items, some were purchased by carders, and some were notCarders were consistently flooding sales, giving me reasoning as to why I sent the message "Mother of CCers." I noticed that my big items were selling much faster than ususual, but I also noticed that they were selling to carders, which led me to believe that I should attempt to avoid carders when selling my last million in items, as I would inevitably be declined for the DevEx if my sales were solely from carders
I did not have specific intent to sell to the carders, as I stated beforeI simply noticed that they almost always purchased my large items when I put them onsale, and thus figured that my first million in large limited sales would come from them, as it was practically inevitable
Final Business Response /* (4000, 9, 2015/08/05) */
Hello ***,
The reasons were clearly detailed in the previously mentioned ticketYou knowingly received large quantities of Robux obtained via violating the Terms of Service, of which you were very clearly aware and intended to profit from, as you have stated in your responseYou then intended to use this to try to defraud the DevEx programYour account will remained closed
Sincerely,
*** Service
ROBLOX

Complaint: ***I am rejecting this response because: Again, havent acknowledged that we have listened to their dont use extensions, and to use all of their safety featuresThen they talk about as if the roblosecurity code was rhe probkem, when if actually read correctly in context I was referring to how Ive always been a support of roblox and helped them over that old hack
Sincerely,*** ***

Hello ***,We've previously corresponded with you extensively regarding your DevEx request and the closure of your account Invader4E, which was closed for profiting from phishing and account theft of other players and has an extensive history of otherwise violating the Terms of Service for
inappropriate language, content and behavior.Players participating in the DevEx program must abide by the Terms of Service and remain as good members of the communityTo continue to remain on our site, you must also abide by the rules.Sincerely,Customer ServiceROBLOX

Complaint: ***I am rejecting this response because:
The claim that they received a call from my spouse from number ending in *** is true but there was never any answer or ability to leave a message He has now called more times than I can count without answer All emails involved are*** *** Again, we are asking that our account be reinstated and we are compensated for our timesince our account dates back since without any requests for an adjustment, this should be done without issue Your customer service is poorly run Asking for an adjustment in robux does not constitute a "non authorized" payment Read your emails more carefully and get it together
Sincerely,Heather Edenfield

Hello,We've alerted a senior agent to your case so they can review the situation to provide additional assistance with the game card that could not be redeemedThey will be getting back to you as soon as possible to offer further support with this issue. Sincerely, Customer ServiceRoblox

Hello,We've not received any inquires from this email addressIf you wish to appeal a ban, please contact*** Be sure to contact them from the email address on the account and to provide your username.Sincerely,Customer ServiceRoblox

Hello ***,Our Customer Service team is currently attempting to contact you via phoneIf they are unable to do so, they will attempt to contact you through the email address left in your voice message.Sincerely,Customer ServiceRoblox

Initial Business Response /* (1000, 5, 2016/01/05) */
Hello ***,
We're sorry to hear about the issue your son is having with his accountI have reset the account to your email address and sent a password *** email to your email address listed here
We often find this happens with
players when they give out their password *** for promises of free itemsWe strongly recommend reviewing account/internet safety guidelines here: https://en.help.roblox.com/hc/en-us/articles/XXXXXXXXX
If you need further assistance with your account, please email ***@roblox.com in the future and we'll be happy to assist you
Sincerely,
*** Service
ROBLOX
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My son has access to his account again and I had him change his passwordThank you for the timely response

Hello,Our Customer Support team is certainly happy to assist in this matterWe received your email concerning this incident just today, and a member of our team is currently reviewing the ticketA reply should be issued in short order assuming one has not already been issued.Sincerely,Customer
ServiceRoblox

Initial Business Response /* (1000, 5, 2015/10/08) */
Hello ***,
Before closing an account for phishing or theft of another account or its items, we thoroughly review these instancesIn this case, your son's account received a trade of high value items for a low value item from the
compromised accountOn that date, our internal tracking tools show that the stolen account was accessed from the same specific network information as your son's account
We take account theft seriouslyYour son's account was closed due to the access logs of the compromised account and the receipt/profit of items from the stolen account
Sincerely,
*** Service
ROBLOX
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response, however I still do not find it acceptable
The first issue I have is that there are still no detailsYou used the word "trade" in your response, which would indicate a willing transactionThen you say "compromised account" - how do you know the account was compromised?
I have two sons who both have accounts, and they would willingly trade items of potentially very unequal valueThey also play with many friends who would do the sameI don't know the exact date, but my sons very often have friends over to the house for "Roblox parties", and it was very likely one of their friends who traded with themI can't verify anything, however, as the account is shut down and you won't provide details
Was the other account reported as "stolen"? Again - my son is years oldhe wouldn't know how to hack into someone's account if they were sitting next to him and showing him how to do it
I certainly understand the need to protect the users, but without more details and proof I do not accept the answerI still feel that the account should be turned back on immediately
Final Business Response /* (4000, 9, 2015/10/19) */
Hello ***,
We appreciate you providing additional information about your sons and their typical trade activitiesHowever, in this particular case this was not an account that had previously interacted with your son or the accounts commonly trading with your son and the account was indeed compromisedWe have otherwise followwith you further via a new ticket #XXXXXXX, regarding the status of your son's account
Sincerely,
*** Service
ROBLOX
Final Consumer Response /* (2000, 11, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the resolution of this matter by reopening the account