Robojap Technologies LLC

Mr. [redacted] had his oil changed at another facility. When Mr. [redacted] had brought his vehicle in he was informed the drain plug was leaking and had been striped. It was explained to Mr. [redacted] that the plugs are stripped when installed not when they are removed. He was given the option to have a rubber...

universal plug installed, he choose to do the universal rubber plug. These plugs are no way to be a long term repair. When Mr. [redacted] returned to have his oil changed on the 26th he was informed prior to the oil change service being done that the universal plug showed signs of leaking. Mr. [redacted] was informed that the long term fix was to replace the oil pan and secure the drain hole with the proper plug. Mr. [redacted] stated he did not have the money to do that type of repair. He was offered the repair at cost prior to contact with the Revdex.com. When Mr. [redacted] stated he was not in a position to pay the repairs he made it clear he would contact the Revdex.com. Mr. [redacted] was then called again the evening of the 26th and had it explained to him that we would like to retain him as a customer and would do the repair for half of the original estimate. M. [redacted] accepted the offer and scheduled the repair for July the 2nd. When the repairs were made Mr. [redacted] was informed his vehicle was also do for a fan belt replacement, that repair was also done for the cost of the belt only with no additional labor. We did ask Mr. [redacted] as well to go in and update his complaint to show it was resolved.