Rob's Car Wash & Auto Detailing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 As for Mr. [redacted] response: As for the comment about “no longer allowed to use the car wash services,” this refers to the use of the unlimited wash program and the benefits of belonging to it. When we informed the [redacted] that we were not responsible for the damage to their vehicle they requested that we terminate their unlimited wash program. Terminating this program automatically eliminates some benefits. They are always welcome to use any of our services.  My husband and I were informed on or about 06/26/15 that we were NOT ALLOWED TO UTILIZE THEIR FACILITIES ANY LONGER by the manager [redacted] not that our unlimited wash program was being terminated but that we could utilize the car wash otherwise as indicated by Mr. [redacted].In addition the manager [redacted] told us in June 2015 that our membership was suspended as of that and because of that I should not have had to call on July 27, 2015 and get the membership cancelled as we were informed it was on or about 06/29/15 and request a refund of the $29.95 membership fees.  Furthermore, Mr. [redacted] does not address the issue I previously raised where the manager of the Harrison Road Rob's Carwash indicated that this has happened before (vehicles sliding into the car wash mechanics because of the very same conditions that caused my vehicle to slide into the car wash mechanics of excessive soap in combination with a slippery carwash floor bed) and because of this he keeps bug and tar removed wipes in his office to remove yellow paint and has used them many times before.I will under no circumstances except any resolution by [redacted] or Rob’s Car Wash’s other than complete reimbursement at minimum the $500.00 deductible I am out of pocket for repair of my 2[redacted] if not also complete reimbursement of the $1500.00 incurred by my insurance carrier ([redacted]) for repair of my [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[
When I entered the car wash I DID NOT steer
hard to the right and jump over guide rails and hit the car wash machine because of excessive speed but because of the excessive soap my vehicle slid into the side of the machine. I acknowledge that the machine was stationary but because of the EXCESSIVE SOAP which caused the floor of the car wash to be extra slippery my vehicle slid into the machine - I DID have my wipers and was NOT having another difficulty.  The car wash manager upgraded my wash which DID result in an EXCESSIVE amount of soap and caused the floor of the car wash to be extra slippery.  I acknowledge that there are lighted signs telling customers to turn on their wipers and to enter
slowly which I did on both counts however as directed however because of the EXCESSIVE SOAP, and the floor of the car wash was extra slippery, there was NOT a clear field of vision.
 My vehicle was damaged because of the EXCESSIVE SOAP, which caused the floor of the car wash to be extra slippery as a result of the upgrade of my wash resulting in my vehicle sliding into parked car wash machine.  I have already reviewed the video tape and while the video tape output is somewhat grainy there is a clear view of the EXCESSIVE SOAP and also caused the floor of the car wash to be extra slippery to the point that you CANNOT make out my vehicle therefore because of this I believe that Rob’s Car wash and/or the car wash manager ([redacted]) are at
fault. Furthermore when I drove out of the car wash bay the manager ([redacted]) approached my vehicle and reviewed the situation and advised that he had bug remover wipes in the shop that would remove the yellow paint that he keeps in his office for when vehicles slide into the car wash mechanics just as mine did and proceeded to wipe the yellow paint off and acknowledged that there was additional damage to the splash guards.
Regards,
[redacted]

Revdex.com,   Case #[redacted]Dear [redacted],   My office did fail
to turn off the [redacted] unlimited wash program at the beginning of July. Mrs.
[redacted] informed us of this and we immediately turned off their account and
refunded their charges. We did this before the end of July. There were no
charges to their account for August.  As for the comment
about “no longer allowed to use the car wash services,” this refers to the use
of the unlimited wash program and the benefits of belonging to it. When we informed
the [redacted] that we were not responsible for the damage to their vehicle they
requested that we terminate their unlimited wash program. Terminating this
program automatically eliminates some benefits. They are always welcome to use
any of our services.Sincerely, [redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]