Ms. [redacted] bill is 100% correct. This has been one of the worst winters ever recorded. Of course you are going to use more fuel. It's common sense. The bill in question is a two month bill from January 3th until March 1st. Ms. [redacted] herself stated that her highest bill was $245.00 for one month. A...
bill of $442.00 for two months is exactly what it should be. This bill is metered propane so we send someone out to read the meter and bill only for what is used. We take exception to being accused of behind dishonest with our customers. We have been in business for more than 60 years. That is not by accident. We work very hard to be fair and honest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]You're being misleading when you say my balance goes back to 6/16 you were paid by fuel assistance I never received a note on my door, it has been windy I'm no around most of the time as I care for my mom with Alzheimer's, which I realize is not your problem when I called last night to get it turned in, your tech hung up on me is that how you do business? Who does that? Hangs up on a customer because you ask their name? If you read what I did last night on yelp maybe you will see an example of what I mean There is now law against human decency, it's winter for Gods sake
Regards,
[redacted]
We will be there to pick up the tank today. You did not get any deliveries after December of 2015. The one and only purchase you made was to fill your gas grill tank which you charged to your Roby's account. That had nothing to do with the tank on your property.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I believe I explained my reason(s) for not using any propane since 2015, but perhaps you didn't read the text I sent in the complaint. All things considered, you could have done something about that, but your staff elected to pass the buck, and refer me to the manufacturer. Less than helpful is the only term that comes to mind. Based on past experience, it is your usual and customary approach to customer service. I have a serious issue with receiving one days notice before you implement your "Monthly Rental Fee". I have similar issues with you assigning a Monthly rental fee, when on annual basis it exceeds the reasonable value of the tank. When I receive a reply from you that in some way shape or form explains the outrageous business practice (s), I will be happy to schedule the removal of the tank. Those practices include ignoring email, and registered letters from a customer. I made an alternative offer in my original text. You can ignore it or accept it, either way is fine with me. It was my one an only attempt at concessions, in spite of the fact I am the aggrieved party. I have no intention of paying a monthly rental fee, especially in light of the one day notice! And I have no intention of doing business with Roby's again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
I never charged a (gas grill) propane tank refill to my Roby's account, I paid by check on two occasions, and I have the cancelled checks. Your statement was that I hadn't purchased any propane since December of 2015. No matter how you look at it its wrong. But none the less, Please make sure your staff heeds my instructions, they will not pull the truck into my driveway, and I will need a receipt for the tank before they leave.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
Again, the company is accusing me of being dishonest. Where is the customer service training? The customer is always right? I'm offended by this accusation as I am a prideful and honest person. I have made payments, all of which were done through my online banking and are verifiable. I had made a payment in April, $150 in May, and another in June of $100 and was cut off the following month (July). With no warning and I was paying as I was told to by a female representative. My gas is for heat only so of course no one uses heat in the summer. I was unaware it was off until I tried to turn it on one cold night the end of last month (September) I was then informed it had been shut off back in July. I have made two payments since I found out in an attempt to remedy the situation. Not only to restore my heat but to pay what I owe. I also was informed by a friend on my Condo Association that the owner had called them yesterday to tell them I have no heat, I used "choice wording" with them and if my pipes burst, its my fault. This is extremely unprofessional and retaliatory. The rudeness and unprofessional manner of this company is appalling.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You havent mentioned the $200 that I just sent you OR the very unprofessional behavior of your tech do you condone that kind of customer service?
Ms. [redacted] bill is 100% correct. This has been one of the worst winters ever recorded. Of course you are going to use more fuel. It's common sense. The bill in question is a two month bill from January 3th until March 1st. Ms. [redacted] herself stated that her highest bill was $245.00 for one month. A...
bill of $442.00 for two months is exactly what it should be. This bill is metered propane so we send someone out to read the meter and bill only for what is used. We take exception to being accused of behind dishonest with our customers. We have been in business for more than 60 years. That is not by accident. We work very hard to be fair and honest.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]You're being misleading when you say my balance goes back to 6/16 you were paid by fuel assistance I never received a note on my door, it has been windy I'm no around most of the time as I care for my mom with Alzheimer's, which I realize is not your problem when I called last night to get it turned in, your tech hung up on me is that how you do business? Who does that? Hangs up on a customer because you ask their name? If you read what I did last night on yelp maybe you will see an example of what I mean There is now law against human decency, it's winter for Gods sake
Regards,
[redacted]
We will be there to pick up the tank today. You did not get any deliveries after December of 2015. The one and only purchase you made was to fill your gas grill tank which you charged to your Roby's account. That had nothing to do with the tank on your property.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[I believe I explained my reason(s) for not using any propane since 2015, but perhaps you didn't read the text I sent in the complaint. All things considered, you could have done something about that, but your staff elected to pass the buck, and refer me to the manufacturer. Less than helpful is the only term that comes to mind. Based on past experience, it is your usual and customary approach to customer service. I have a serious issue with receiving one days notice before you implement your "Monthly Rental Fee". I have similar issues with you assigning a Monthly rental fee, when on annual basis it exceeds the reasonable value of the tank. When I receive a reply from you that in some way shape or form explains the outrageous business practice (s), I will be happy to schedule the removal of the tank. Those practices include ignoring email, and registered letters from a customer. I made an alternative offer in my original text. You can ignore it or accept it, either way is fine with me. It was my one an only attempt at concessions, in spite of the fact I am the aggrieved party. I have no intention of paying a monthly rental fee, especially in light of the one day notice! And I have no intention of doing business with Roby's again.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
I never charged a (gas grill) propane tank refill to my Roby's account, I paid by check on two occasions, and I have the cancelled checks. Your statement was that I hadn't purchased any propane since December of 2015. No matter how you look at it its wrong. But none the less, Please make sure your staff heeds my instructions, they will not pull the truck into my driveway, and I will need a receipt for the tank before they leave.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
Again, the company is accusing me of being dishonest. Where is the customer service training? The customer is always right? I'm offended by this accusation as I am a prideful and honest person. I have made payments, all of which were done through my online banking and are verifiable. I had made a payment in April, $150 in May, and another in June of $100 and was cut off the following month (July). With no warning and I was paying as I was told to by a female representative. My gas is for heat only so of course no one uses heat in the summer. I was unaware it was off until I tried to turn it on one cold night the end of last month (September) I was then informed it had been shut off back in July. I have made two payments since I found out in an attempt to remedy the situation. Not only to restore my heat but to pay what I owe. I also was informed by a friend on my Condo Association that the owner had called them yesterday to tell them I have no heat, I used "choice wording" with them and if my pipes burst, its my fault. This is extremely unprofessional and retaliatory. The rudeness and unprofessional manner of this company is appalling.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You havent mentioned the $200 that I just sent you OR the very unprofessional behavior of your tech do you condone that kind of customer service?
Regards,
[redacted]