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Rocco Tile Inc.

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Reviews Rocco Tile Inc.

Rocco Tile Inc. Reviews (1)

Review: On June **, 2013 Rocco Tile, Inc. did tile work in our bathroom around our tub. They removed and reinstalled Sheetrock and re-tiled the area around our tub. When it was all completed we noticed that the tub itself had been badly chipped and scratched. We called Rocco Tile and they sent out the workmen who had performed the job to review the situation. They were very rude and unhelpful. They said they did not make the chips in the tub and if we wanted to they would come back and paint it. They never did. Nor did [redacted] ever call us back. We finally had to have our tub re-glazed at a cost of about $500.

We didn't have chips in our tub before they started work. In my basement I found rubble from the demolition of the Sheetrock that was roughly an inch in diameter. I am frustrated at the lack of service and responsibility this company has taken and at a cost of $2,675 with no visit from [redacted] to follow up.... that is simply not acceptable. We tried to work this out amicably but it has come to this.Desired Settlement: I would like Rocco Tile to pay us the amount it cost for a re-glazing of our tub $500.

Business

Response:

Upon careful consideration, and without admitting any wrongdoing on the part of Rocco Tile and my mechanics, I submit to you the following offer for a settlement. Rocco Tile will pay $250.00 which is half of the amount requested in the complaint submitted to you by [redacted]. This is to reglaze a very old tub which had previously been reglazed. I would also like to let it be known that we have not and will not inspect the tub, nor do we have any proof of what shape this tub was in before the new tile was installed by Rocco Tile. For the record, Rocco Tile has been in business since 1984 and we take our work very seriously and have always maintained a very high level of service to our customers.

Consumer

Response:

I spoke with [redacted] two weeks ago, and though his mechanics did inspect the tub after we first called them, they failed to come back and fill in the chips in the tub that they had said they would do. No, did [redacted] never did come by to inspect this himself. We did however agree that half the payment of the re glazing was acceptable, however we still have not received any reimbursement to date.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: CONTRACTORS- FLOORING, CONTRACTORS-GENERAL

Address: 45 Corncrib Lane, Levittown, New York, United States, 11756-3618

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www.roccotileinc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Rocco Tile Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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