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Rochelle Avionics Inc

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Rochelle Avionics Inc Reviews (4)

Complaint: ***
I am rejecting this response because:There are several reasons the response was inadequate and factually incorrect.First the oil leak was repaired on the vacuum pump mount, that's the good part. The vacuum pump sits immediately above the magneto, where the 'P' lead wire sheathing was compromised during the oil leak repair.The pilot on taxi out after the oil leak repair identified the mag issue and returned to *** Avionics. A lengthy conversation with myself (A & P) and our local engine rebuild facility with *** Avionics had suspected the 'P' lead to be the issue. After *** said they tested the 'P' lead and ignition switch that the mag needs to come off and most likely get rebuilt. This was certainly out of our control in regards their testing methods and diagnostic capabilities. As both myself and our engine rebuild shop were convinced through our conversation with *** it was extremely unlikely a magneto problem.I suggested the mag was sent to our engine shop for testing as *** complied. Our shop tested the mag several times and found NO defects or discrepancies noted, the mag was good. They cleaned the mag since it was on the bench and adjusted the points. The mag was sent back to Rochelle, installed and signed off as operational.Restating the original complaint: The pilot flew home and yes it was uneventful, he didn't have an emergency or ditch the aircraft, that we can all be thankful for. I spoke with him once another pilot discovered the failed mag check upon next departure and he stated it ran ok but seemed to surge occasionally, which can be determined to be the mag grounding out with the bad wire connector.As *** stated after they called our engine shop that tested the mag that the aircraft flew several times before I wrote an email. This again is clearly not true, the aircraft was going to fly out a week or so later and failed a mag check and didn't fly. I scheduled into the engine shop at their earliest opening to find a simple 'P' lead wire sheathing that had been compromised during the oil leak repair. The 'P' lead was fixed within an hour and new terminal end spliced on and it was good to go. The discrepancy was visually obvious and depending on the wire position could've tested good or bad.*** stated that my correspondence was a "long, lengthy email". I'll take that as being very descriptive and factual.This aircraft doesn't fly everyday or even every week in our club, so for a couple weeks to pass by before an email of our concerns isn't some sort of an 'ah ha' moment*** last email didn't warrant a response as they flat out right had no interest in taking responsibility for the failure to identify an obvious issue.This issue goes even further than the billing hours, it's a safety of flight issue which we take very seriouslyTrying to dissect the chronological timeline and use non-factual information to create an argument for poor shop practices is not taking responsibility for their actions but using it as a distraction from the facts
Sincerely,
*** ***

Hi, Per our phone conversation, here is our response to complaint #***. This has been a nightmare going through
10pt;">and trying to take care of this issue and deal with mother nature at the same time. Jeremy and I were discussing this and other aspects of our budget. We are going to cancel our Revdex.com membership. We were trying to justify the $a month expense and what we get for that. At this time we can't. It has nothing to do with complaint, when Jeremy signed up for this, he had thought it was $for the year, not a month. Miscommunication. Now that I have taken over from previous gentleman that was running in the office, I am going through account by account. Which is why we wanted to make sure response showed up, if complaint is going to be available to be seen forever, we wish our response to be as wellWe are a very small, young company, without a lot of reserve, we try very hard to be good to our customers, to give good service, and to keep them informed of what is going on. That is why this complaint troubles us. In the fact that work was done weeks prior, no phone call or contact until weeks after the work was done and paid for. At that time an email was sent, after work was done, with no contact. We responded to that email and again, no contact until complaint shows on website. Almost feel like it a blackmail attempt to get us to pay them. My boss wanted me to ask what do we need to do to cancel our membership? Appreciate your help and have a great day *** *** Rochelle Avionics *** Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

Complaint: [redacted]
I am rejecting this response because:
There are several reasons the response was inadequate and factually incorrect.First the oil leak was repaired on the vacuum pump mount, that's the good part.  The vacuum pump sits immediately above the magneto, where the 'P' lead wire sheathing was compromised during the oil leak repair.The pilot on taxi out after the oil leak repair identified the mag issue and returned to [redacted] Avionics.  A lengthy conversation with myself (A & P) and our local engine rebuild facility with [redacted] Avionics had suspected the 'P' lead to be the issue.  After [redacted] said they tested the 'P' lead and ignition switch that the mag needs to come off and most likely get rebuilt.  This was certainly out of our control in regards their testing methods and diagnostic capabilities.  As both myself and our engine rebuild shop were convinced through our conversation with [redacted] it was extremely unlikely a magneto problem.I suggested the mag was sent to our engine shop for testing as [redacted] complied.  Our shop tested the mag several times and found NO defects or discrepancies noted, the mag was good.  They cleaned the mag since it was on the bench and adjusted the points.  The mag was sent back to Rochelle, installed and signed off as operational.Restating the original complaint:  The pilot flew home and yes it was uneventful, he didn't have an emergency or ditch the aircraft, that we can all be thankful for.  I spoke with him once another pilot discovered the failed mag check upon next departure and he stated it ran ok but seemed to surge occasionally, which can be determined to be the mag grounding out with the bad wire connector.As [redacted] stated after they called our engine shop that tested the mag that the aircraft flew several times before I wrote an email.  This again is clearly not true, the aircraft was going to fly out a week or so later and failed a mag check and didn't fly.  I scheduled into the engine shop at their earliest opening to find a simple 'P' lead wire sheathing that had been compromised during the oil leak repair.  The 'P' lead was fixed within an hour and new terminal end spliced on and it was good to go.  The discrepancy was visually obvious and depending on the wire position could've tested good or bad.[redacted] stated that my correspondence was a "long, lengthy email".  I'll take that as being very descriptive and factual.This aircraft doesn't fly everyday or even every week in our club, so for a couple weeks to pass by before an email of our concerns isn't some sort of an 'ah ha' moment. [redacted] last email didn't warrant a response as they flat out right had no interest in taking responsibility for the failure to identify an obvious issue.This issue goes even further than the billing hours, it's a safety of flight issue which we take very seriously. Trying to dissect the chronological timeline and use non-factual information to create an argument for poor shop practices is not taking responsibility for their actions but using it as a distraction from the facts.
Sincerely,
[redacted]

Hi,   Per our phone conversation, here is our response to complaint #[redacted].  This has been a nightmare going through and trying to take care of this issue and deal with mother nature at the same time.  Jeremy and I were discussing this and other aspects of our 2017 budget.  We...

are going to cancel our Revdex.com membership.  We were trying to justify the $63 a month expense and what we get for that.  At this time we can't.  It has nothing to do with complaint, when Jeremy signed up for this, he had thought it was $63 for the year, not a month.  Miscommunication.  Now that I have taken over from previous gentleman that was running in the office, I am going through account by account.  Which is why we wanted to make sure response showed up, if complaint is going to be available to be seen forever, we wish our response to be as well. We are a very small, young company, without a lot of reserve, we try very hard to be good to our customers, to give good service, and to keep them informed of what is going on.  That is why this complaint troubles us.  In the fact that work was done 2 weeks prior, no phone call or contact until 2 weeks after the work was done and paid for.  At that time an email was sent, after work was  done, with no contact.  We responded to that email and again, no contact until complaint shows on website.  Almost feel like it a blackmail attempt to get us to pay them.  My boss wanted me to ask what do we need to do to cancel our membership? Appreciate your help and have a great day.   [redacted] Rochelle Avionics [redacted] Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype

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Address: 1205 W Gurler Road, Rochelle, Illinois, United States, 61068-9501

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