Complaint: [redacted] I am rejecting this response because: There are several reasons the response was inadequate and factually incorrect.First the oil leak was repaired on the vacuum pump mount, that's the good part The vacuum pump sits immediately above the magneto, where the 'P' lead wire sheathing was compromised during the oil leak repair.The pilot on taxi out after the oil leak repair identified the mag issue and returned to [redacted] Avionics A lengthy conversation with myself (A & P) and our local engine rebuild facility with [redacted] Avionics had suspected the 'P' lead to be the issue After [redacted] said they tested the 'P' lead and ignition switch that the mag needs to come off and most likely get rebuilt This was certainly out of our control in regards their testing methods and diagnostic capabilities As both myself and our engine rebuild shop were convinced through our conversation with [redacted] it was extremely unlikely a magneto problem.I suggested the mag was sent to our engine shop for testing as [redacted] complied Our shop tested the mag several times and found NO defects or discrepancies noted, the mag was good They cleaned the mag since it was on the bench and adjusted the points The mag was sent back to Rochelle, installed and signed off as operational.Restating the original complaint: The pilot flew home and yes it was uneventful, he didn't have an emergency or ditch the aircraft, that we can all be thankful for I spoke with him once another pilot discovered the failed mag check upon next departure and he stated it ran ok but seemed to surge occasionally, which can be determined to be the mag grounding out with the bad wire connector.As [redacted] stated after they called our engine shop that tested the mag that the aircraft flew several times before I wrote an email This again is clearly not true, the aircraft was going to fly out a week or so later and failed a mag check and didn't fly I scheduled into the engine shop at their earliest opening to find a simple 'P' lead wire sheathing that had been compromised during the oil leak repair The 'P' lead was fixed within an hour and new terminal end spliced on and it was good to go The discrepancy was visually obvious and depending on the wire position could've tested good or bad[redacted] stated that my correspondence was a "long, lengthy email" I'll take that as being very descriptive and factual.This aircraft doesn't fly everyday or even every week in our club, so for a couple weeks to pass by before an email of our concerns isn't some sort of an 'ah ha' moment [redacted] last email didn't warrant a response as they flat out right had no interest in taking responsibility for the failure to identify an obvious issue.This issue goes even further than the billing hours, it's a safety of flight issue which we take very seriouslyTrying to dissect the chronological timeline and use non-factual information to create an argument for poor shop practices is not taking responsibility for their actions but using it as a distraction from the facts Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: There are several reasons the response was inadequate and factually incorrect.First the oil leak was repaired on the vacuum pump mount, that's the good part The vacuum pump sits immediately above the magneto, where the 'P' lead wire sheathing was compromised during the oil leak repair.The pilot on taxi out after the oil leak repair identified the mag issue and returned to [redacted] Avionics A lengthy conversation with myself (A & P) and our local engine rebuild facility with [redacted] Avionics had suspected the 'P' lead to be the issue After [redacted] said they tested the 'P' lead and ignition switch that the mag needs to come off and most likely get rebuilt This was certainly out of our control in regards their testing methods and diagnostic capabilities As both myself and our engine rebuild shop were convinced through our conversation with [redacted] it was extremely unlikely a magneto problem.I suggested the mag was sent to our engine shop for testing as [redacted] complied Our shop tested the mag several times and found NO defects or discrepancies noted, the mag was good They cleaned the mag since it was on the bench and adjusted the points The mag was sent back to Rochelle, installed and signed off as operational.Restating the original complaint: The pilot flew home and yes it was uneventful, he didn't have an emergency or ditch the aircraft, that we can all be thankful for I spoke with him once another pilot discovered the failed mag check upon next departure and he stated it ran ok but seemed to surge occasionally, which can be determined to be the mag grounding out with the bad wire connector.As [redacted] stated after they called our engine shop that tested the mag that the aircraft flew several times before I wrote an email This again is clearly not true, the aircraft was going to fly out a week or so later and failed a mag check and didn't fly I scheduled into the engine shop at their earliest opening to find a simple 'P' lead wire sheathing that had been compromised during the oil leak repair The 'P' lead was fixed within an hour and new terminal end spliced on and it was good to go The discrepancy was visually obvious and depending on the wire position could've tested good or bad[redacted] stated that my correspondence was a "long, lengthy email" I'll take that as being very descriptive and factual.This aircraft doesn't fly everyday or even every week in our club, so for a couple weeks to pass by before an email of our concerns isn't some sort of an 'ah ha' moment [redacted] last email didn't warrant a response as they flat out right had no interest in taking responsibility for the failure to identify an obvious issue.This issue goes even further than the billing hours, it's a safety of flight issue which we take very seriouslyTrying to dissect the chronological timeline and use non-factual information to create an argument for poor shop practices is not taking responsibility for their actions but using it as a distraction from the facts Sincerely, [redacted]