The patient was contacted by [redacted] , Site Administrator of Rochester Immediate Care in Greece on May 19, The patient’s customer service complaint was acknowledged and resolved satisfactorily The complaint was discussed with our employees, and steps were taken to ensure that similar situations do not occur We thank the patient for bringing this to our attention so we can continue to provide the highest level of care and service for our patients / [redacted] Style Definitions */
","sans-serif">The patient was contacted by [redacted], Site Administrator
of Rochester Immediate Care in Greece on May 19, The patient's customer
service complaint was acknowledged and resolved satisfactorily. The complaint was discussed with our
employees, and steps were taken to ensure that similar situations do not occur
We thank the patient for bringing this to our attention so we can continue to
provide the highest level of care and service for our patients.
Mr[redacted] was seen in our urgent care center for an injured toe. He was treated by our medical staff, and an x-ray was taken. After the x-ray was taken, it was read by a radiologist, who diagnosed Mr. [redacted] with a fractured toe. The discharge instructions given to Mr. [redacted] indicated the x-ray results and further advised him to follow up with an orthopedic specialist. The provider from the orthopedic specialist office who subsequently saw Mr. [redacted] confirmed the diagnosis made by Rochester Immediate Care of a broken toe. After a quality assurance audit by our medical director, which included following up with the provider at the orthopedic specialist office, it was determined that the care, treatment and diagnosis regarding Mr. [redacted] provided by Rochester Immediate Care were medically accurate.This was communicated to Mr. [redacted] by Mr. [redacted] and Dr. [redacted], our medical director, and he was further advised by both that his request for a refund were denied.
When I originally went to Immediate Care, the Physician treating me as well as the x-ray technician told me and my witness, my wife who was sitting next to me, that my toe was broken in such a way and so severely that I "needed" to contact an orthopedic surgeon for "additional" care. I went to Greater Rochester Orthopedics the next day with specific concerns that my toe was broken so severely and in such a way that I "needed" "additional" care. In fact, the medical provider at Greater Rochester Orthopedics simply confirmed that I had "possibly" broken my toe because only one of five or six x-ray images showed something similar to a fracture. The medical provider at Greater Rochester Orthopedics told me and my wife who again is my witness, that my toe was NOT broken so severely and in such a way that surgery would be needed. This is why I again contacted Immediate Care and complaint. I believe had they not told me to contact an orthopedic surgeon because of the severity and location of the brake I would not. Had immediate care told me that it was a simple hairline fracture into tape three toes together and that it would heal itself in several weeks I would've gone home and allowed the feeling process to begin. I did NOT need to spend an additional $40 co-pay to verify the medical care provided at immediate care was appropriate. I did not deed the confirmation from greater Rochester orthopedics. If the care provided by immediate care needed verification; had they told me were not really sure what were doing and we recommend you go to an orthopedics to verify that the care was appropriate, I would have done so willingly. I reviewed their rebuttal to the complaint and they are obfuscating the true and accurate nature of the complaint. What they wrote in their chart may be minimalistic and enough to legally cover their butt. However, I have a witness to what was told to me twice and that was that the brake was so severe and in such a location that I needed surgery to have my toe repaired. This as we now know was not true. After I contacted Mr. [redacted] and he refused to entertain my complaint, I asked for his medical malpractice insurance to file a claim. He hung the phone upon me.
We are a medical facility/clinic, and cannot disclose Protected Health Information (PHI), per federal law, regarding any patient unless we have a signed consent/release form by the patient giving us consent to release his or her PHI to the Revdex.com. I am working with [redacted] (ext. [redacted]) to...
get this patient release. Otherwise, per federal law, I cannot make any reference to any patient we see or even acknowledge that someone was seen at our clinic. [redacted]
I already responded to this complaint online.Our physician examined the patient and made a correct diagnoses upon x-ray and advised the patient to follow up with an orthopedic specialist. The patient did follow up with an orthopedic specialist, whose diagnosis matched ours. After a quality assurance examination by our Medical Director, it was determined that the care provided the patient was appropriate and the orthopedic specialist corroborated our treatment and diagnosis, therefore no refund is being offered.
The patient was contacted by [redacted] , Site Administrator of Rochester Immediate Care in Greece on May 19, The patient’s customer service complaint was acknowledged and resolved satisfactorily The complaint was discussed with our employees, and steps were taken to ensure that similar situations do not occur We thank the patient for bringing this to our attention so we can continue to provide the highest level of care and service for our patients / [redacted] Style Definitions */
","sans-serif">The patient was contacted by [redacted], Site Administrator
of Rochester Immediate Care in Greece on May 19, The patient's customer
service complaint was acknowledged and resolved satisfactorily. The complaint was discussed with our
employees, and steps were taken to ensure that similar situations do not occur
We thank the patient for bringing this to our attention so we can continue to
provide the highest level of care and service for our patients.
Mr[redacted] was seen in our urgent care center for an injured toe. He was treated by our medical staff, and an x-ray was taken. After the x-ray was taken, it was read by a radiologist, who diagnosed Mr. [redacted] with a fractured toe. The discharge instructions given to Mr. [redacted] indicated the x-ray results and further advised him to follow up with an orthopedic specialist. The provider from the orthopedic specialist office who subsequently saw Mr. [redacted] confirmed the diagnosis made by Rochester Immediate Care of a broken toe. After a quality assurance audit by our medical director, which included following up with the provider at the orthopedic specialist office, it was determined that the care, treatment and diagnosis regarding Mr. [redacted] provided by Rochester Immediate Care were medically accurate.This was communicated to Mr. [redacted] by Mr. [redacted] and Dr. [redacted], our medical director, and he was further advised by both that his request for a refund were denied.
When I originally went to Immediate Care, the Physician treating me as well as the x-ray technician told me and my witness, my wife who was sitting next to me, that my toe was broken in such a way and so severely that I "needed" to contact an orthopedic surgeon for "additional" care. I went to Greater Rochester Orthopedics the next day with specific concerns that my toe was broken so severely and in such a way that I "needed" "additional" care. In fact, the medical provider at Greater Rochester Orthopedics simply confirmed that I had "possibly" broken my toe because only one of five or six x-ray images showed something similar to a fracture. The medical provider at Greater Rochester Orthopedics told me and my wife who again is my witness, that my toe was NOT broken so severely and in such a way that surgery would be needed. This is why I again contacted Immediate Care and complaint. I believe had they not told me to contact an orthopedic surgeon because of the severity and location of the brake I would not. Had immediate care told me that it was a simple hairline fracture into tape three toes together and that it would heal itself in several weeks I would've gone home and allowed the feeling process to begin. I did NOT need to spend an additional $40 co-pay to verify the medical care provided at immediate care was appropriate. I did not deed the confirmation from greater Rochester orthopedics. If the care provided by immediate care needed verification; had they told me were not really sure what were doing and we recommend you go to an orthopedics to verify that the care was appropriate, I would have done so willingly. I reviewed their rebuttal to the complaint and they are obfuscating the true and accurate nature of the complaint. What they wrote in their chart may be minimalistic and enough to legally cover their butt. However, I have a witness to what was told to me twice and that was that the brake was so severe and in such a location that I needed surgery to have my toe repaired. This as we now know was not true. After I contacted Mr. [redacted] and he refused to entertain my complaint, I asked for his medical malpractice insurance to file a claim. He hung the phone upon me.
We are a medical facility/clinic, and cannot disclose Protected Health Information (PHI), per federal law, regarding any patient unless we have a signed consent/release form by the patient giving us consent to release his or her PHI to the Revdex.com. I am working with [redacted] (ext. [redacted]) to...
get this patient release. Otherwise, per federal law, I cannot make any reference to any patient we see or even acknowledge that someone was seen at our clinic. [redacted]
I already responded to this complaint online.Our physician examined the patient and made a correct diagnoses upon x-ray and advised the patient to follow up with an orthopedic specialist. The patient did follow up with an orthopedic specialist, whose diagnosis matched ours. After a quality assurance examination by our Medical Director, it was determined that the care provided the patient was appropriate and the orthopedic specialist corroborated our treatment and diagnosis, therefore no refund is being offered.