Rochester Toyota

We have been in contact with Mr [redacted] , and have sent drivers to retrieve the Certified vehicleWe are reimbursing the $diagnostic fee from the other dealer and repairing the vehicle per requestWe only seem to have these occasional struggles when a vehicle leaves our market, adding a layer of complexity to the potential repair or concern resolutionWe will be evaluating our process for concern resolution based on this situation so as to not create frustration going forwardWarm Regards,Mike ***General ManagerRochester Motor Cars

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We have as of today taken care of the guestWe had an issue of funding the lease due to a paperwork errorOnce I was aware of the issue he hung on me twice when I tryed to even have a conversationSo I wasn't able to apoligize or explain what had happenedAs of today he has recieved his money and we put into the deal the Toyota Excess Wear and Use productWe still don't have the one pay lease funded which is important but the papwerwork was resigned and sent in as of todaySo as of right now he has been taken care of

We finally received the last few parts required to put this truck back together and complete the recall and the customers picked it up yesterday with a Zero charge to them

I am rejecting this response because: Rochester Toyota just picked up my vehicle today Jordan who works there was very nice in making that happen and I appreciate that Once I receive the check for $and my car completely repaired to my satisfaction I will be more than happy to lift my complaint Until then I will not be able to do that.Thanks

Spoke to Mr ***'s wife, who confirms that repairs have been completed and the customers consider this matter resolved

Initial Business Response /* (1000, 5, 2015/06/25) */
We have as of today taken care of the guest. We had an issue of funding the lease due to a paperwork error. Once I was aware of the issue he hung on me twice when I tryed to even have a conversation. So I wasn't able to apoligize or explain...

what had happened. As of today he has recieved his money and we put into the deal the Toyota Excess Wear and Use product. We still don't have the one pay lease funded which is important but the papwerwork was resigned and sent in as of today. So as of right now he has been taken care of.

We finally received the last few parts required to put this truck back together and complete the recall and the customers picked it up yesterday with a Zero charge to them.

We have been in contact with Mr. [redacted], and have sent drivers to retrieve the Certified vehicle. We are reimbursing the $97.37 diagnostic fee from the other dealer and repairing the vehicle per request. We only seem to have these occasional struggles when a vehicle leaves our market, adding a layer...

of complexity to the potential repair or concern resolution. We will be evaluating our process for concern resolution based on this situation so as to not create frustration going forward. Warm Regards,Mike [redacted]General ManagerRochester Motor Cars

I am rejecting this response because:  Rochester Toyota just picked up my vehicle today.  Jordan who works there was very nice in making that happen and I appreciate that.  Once I receive the check for $97.37 and my car completely repaired to my satisfaction I will be more than happy to lift my complaint.  Until then I will not be able to do that.Thanks.